News
Platinum BVI Services secures prestigious AA ‘Customer Cup’
TRELLIS BAY, Beef Island, VI—Platinum BVI Services, the Fixed Based Operator (FBO) of American Airlines’ (AA) stationed at Terrance B. Lettsome International Airport on Beef Island, has secured the prestigious American Airlines Customer Cup for the fourth quarter of 2024.
Nominations open for VI Icon Awards 2025
ROAD TOWN, Tortola, VI—The Virgin Islands Icon Awards returns in 2025 with a refreshed list of categories to celebrate exceptional talent and achievement, with the introduction of 5 new categories, bringing the total to 22.
‘Living document’ guiding Public Service Excellence- Director of Customer Service
ROAD TOWN, Tortola, VI- The Customer Service Experience Framework initiative has made marked strides to improve public service delivery over the past year.
Mystery shoppers to spot-check public service delivery in 2025- Director of Customer Service
ROAD TOWN, Tortola, VI- As 2024 draws to a close, the Office of the Deputy Governor of the Virgin Islands (VI) has announced ambitious plans to further enhance public service delivery in the Territory in 2025, including initiatives aimed at better accountability, online tracking, and enhanced certification standards, among others.
VIPSLI to offer globally recognised Customer Service Certification in 2025
ROAD TOWN, Tortola, VI—The Virgin Islands Public Service Learning Institute (VIPSLI) is poised to revolutionise customer service standards within the public sector, with the launch of a globally recognised Customer Service Certification in 2025.
Gov't reports of 'improvement in customer satisfaction' across various depts
ROAD TOWN, Tortola, VI- The newly released Mid-Year Review Edition of the Government’s Customer Service Newsletter highlights an improvement in customer satisfaction across various Departments, when compared to the first quarter of 2024 and features statistics collected through the RateUs platform.
Premier promises to look into BVIEC’s handling of cyber-attack PR
ROAD TOWN, Tortola, VI- Premier and Minister of Finance, Dr the Honourable Natalio D. Wheatley (R9) has said he can investigate the way the BVI Electricity Corporation (BVIEC) has handled its public relations following a cyber-attack on the company.
CIBC Caribbean reorganising Call Centres across region, creating new ‘Digital Branch’
BRIDGETOWN, Barbados – A reorganisation does not always have to result in displaced and unhappy employees. CIBC Caribbean is proving this to be true as it unveils plans for the creation of a “Digital Branch” out of its current Call Centres.
BVIPA frontline staff complete enhanced customer service training
PORT PURCELL, Tortola, VI– Staff of the British Virgin Islands Ports Authority (BVIPA) have successfully completed training workshops aimed at enhancing both customer service skills and emotional intelligence within the organisation.
Kedimone Rubaine appointed Director of Gov’t Customer Service
ROAD TOWN, Tortola, VI - Career public servant Ms Kedimone Rubaine has been confirmed to the post of Director of Government Customer Service, effective December 1, 2022.
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