News
‘Call Centre on every island doesn’t make sense’ – C&W CEO Phil Bentley
ROAD TOWN, Tortola, VI – Many persons have often expressed their disfavor of LIME not having home based customers’ service as all customers queries are made to overseas destinations. This was something Chief Executive Officer of Cable and Wireless (C&W), parent company of LIME Mr. Phil Bentley was asked to address recently at a press conference.
Virgin Islands Telecoms: from bad to worse
By Dickson Igwe
The final stories in the series of articles on the poor customer service model in the telecoms industry assess the issue of lack of competition in the Virgin Islands telecoms sector. The narratives state that effective competition is the one answer for improving customer service in telecoms. Real competition, not regulation, is the single option for effectively changing services for the better, in Virgin Islands telecom.
Economy not robust; People hurting- Bevis A. Sylvester
ROAD TOWN, Tortola, VI- It was a time for merry making with music and good food after a hard year’s work but it was also an occasion to reflect on the present situation and let staff know that during these trying times they needed to make customer service their one and only watchword if the company was going to continue to be successful in business.
Virgin Islands taxis & tour guides: time to take the bad customer service bull by the horns
By Dickson Igwe
This enthusiastic conversationalist was engaged in banter with a friend and Englishman who happens to be one of those individuals with his fingers on the pulse beat of Virgin Islands tourism. This was the center of Road Town on Saturday afternoon, December 7, 2013.
Virgin Islands Customer service; and a very poor retail banking model
By Dickson Igwe
Eternal bank queues, and a small number of customer unfriendly bank tellers and staff are a metaphor for a poor Virgin Islands customer service model. The need for good customer service is a bread and butter matter for the Virgin Islands. The British Virgin Islands is a non manufacturing, importing country that is totally customer service dependent. Poor customer service is not an option. Poor customer service is a totally unnecessary deadweight, dragging down commerce and industry.
Village Cay Restaurant closing for renovations
ROAD TOWN, Tortola, VI- The Management of Village Cay Marina and Hotel announces to the general public that the Restaurant at Village Cay will be closed beginning Monday, October 21, 2013 until Thursday, October 24, 2013.
VI customer service one of the poorest in Caribbean– Bishop Cline
ROAD TOWN, Tortola, VI – Bishop John I. Cline of the New Life Baptist Church expressed the belief that attitudes such as arrogance and a false sense of pride will cripple Virgin Islanders and have already contributed negatively to the way customer service is viewed overall on a local level.
LIAT assures customers of its commitment to exemplary customer service
ST. JOHN’S, Antigua, July 15, 2013 – Chief Executive Officer (CEO) of LIAT Mr. Ian Brunton is assuring the traveling public of the company’s continued commitment to raising the level of customer service offered by the airline.
KING CUSTOMER and his poor treatment
By Dickson Igwe
This Wannabe Village Sheriff sat in on another high powered meeting the other day. And again he was in the company of a powerful group of Virgin Islands females. Now, what made this meeting fortuitous was this: it was the second time one of Nature’s Little Secrets - the poor state of customer service in the territory - was exposed in a forum of the type.
When KING CUSTOMER is treated like OLIVER TWIST
By Dickson Igwe
Now this eternal thinker was privileged to sit in on a high powered meeting the other day. He was one of only two males in a room filled with typically very beautiful and lovely Virgin Islanders: women at the highest professional level. LA CRÈME DE CRÈME!
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