News
Gov't reports of 'improvement in customer satisfaction' across various depts
ROAD TOWN, Tortola, VI- The newly released Mid-Year Review Edition of the Government’s Customer Service Newsletter highlights an improvement in customer satisfaction across various Departments, when compared to the first quarter of 2024 and features statistics collected through the RateUs platform.
Premier promises to look into BVIEC’s handling of cyber-attack PR
ROAD TOWN, Tortola, VI- Premier and Minister of Finance, Dr the Honourable Natalio D. Wheatley (R9) has said he can investigate the way the BVI Electricity Corporation (BVIEC) has handled its public relations following a cyber-attack on the company.
CIBC Caribbean reorganising Call Centres across region, creating new ‘Digital Branch’
BRIDGETOWN, Barbados – A reorganisation does not always have to result in displaced and unhappy employees. CIBC Caribbean is proving this to be true as it unveils plans for the creation of a “Digital Branch” out of its current Call Centres.
BVIPA frontline staff complete enhanced customer service training
PORT PURCELL, Tortola, VI– Staff of the British Virgin Islands Ports Authority (BVIPA) have successfully completed training workshops aimed at enhancing both customer service skills and emotional intelligence within the organisation.
Kedimone Rubaine appointed Director of Gov’t Customer Service
ROAD TOWN, Tortola, VI - Career public servant Ms Kedimone Rubaine has been confirmed to the post of Director of Government Customer Service, effective December 1, 2022.
Beverly Smith receives Stephanie Benn Public Service Award
ROAD TOWN, Tortola, VI- Ms Beverly Smith from the Ministry of Education, Youth Affairs and Sports was presented the inaugural Public Service Award for Excellence in Customer Service named in honour of the late Registrar General Mrs Stephanie P. Benn.
Director of Customer Service post being introduced into public service
ROAD TOWN, Tortola, VI- With calls continuing for improved customer service in Government, now comes news that the post of Director of Customer Service is being introduced to enhance the Customer Service Care Centre in the Public Service.
‘We have to stop treating people like they are less than us’- Hon Turnbull
DUFF BOTTOM, Tortola, VI- Minister for Natural Resources and Labour Hon Melvin M. Turnbull (R2) has called out the inefficiency in various government departments, which he said has affected both employers and employees, including work permit holders.
Banks treating VI residents like 'scorned dogs'– Claude O. Skelton-Cline
BAUGHERS BAY, Tortola, VI- Government consultant Mr Claude O. Skelton-Cline has called on the Andrew A. Fahie-led administration to intervene in the alleged bad treatment that the various banking institutions are meting out to the public.
Delta Petroleum to launch ‘Go Delta’ pin on Valentine’s Day 2018
PASEA ESTATE, Tortola, VI - Delta Petroleum (Caribbean) Limited's Regional General Manager, Mr Bevis A. Sylvester, in a statement today February 7, 2018, said the company is getting things back to normal following the Hurricanes of 2017. He said many items are being replaced and rebranded, including pumps to be changed and upgraded.
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