News
Gov't reports of 'improvement in customer satisfaction' across various depts
ROAD TOWN, Tortola, VI- The newly released Mid-Year Review Edition of the Government’s Customer Service Newsletter highlights an improvement in customer satisfaction across various Departments, when compared to the first quarter of 2024 and features statistics collected through the RateUs platform.
80 Public Officers complete customer service training
PARAQUITA BAY, Tortola, VI- Eighty (80) Public Officers from various offices have completed a Customer Service Training Course facilitated by the Virgin Islands Public Service Learning Institute (VIPSLI).
Customer Service Care Centre launches Live Chat
ROAD TOWN, Tortola, VI- In an effort to ensure customers can easily access the Government’s services, the Government’s Customer Service Care Centre has launched its live-chat feature.
Kedimone Rubaine appointed Director of Gov’t Customer Service
ROAD TOWN, Tortola, VI - Career public servant Ms Kedimone Rubaine has been confirmed to the post of Director of Government Customer Service, effective December 1, 2022.
Improved passenger experience a priority for Gov't
ROAD TOWN, Tortola, VI- Officials from the Ministry of Natural Resources, Labour and Immigration met with ferry service operators last week to address existing operating procedures and build synergy with the goal of improving the overall passenger experience at the respective ports of entry.
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