Got TIPS or BREAKING NEWS? Please call 1-284-442-8000 direct/can also WhatsApp same number or Email ALL news to:newsvino@outlook.com;                               ads call 1-284-440-6666

80 Public Officers complete customer service training

- Course was conducted @ Virgin Islands Public Service Learning Institute
Eighty (80) Public Officers from various offices have completed a Customer Service Training Course facilitated by the Virgin Islands Public Service Learning Institute (VIPSLI). Photo: GIS
During the training, attendees participated in impromptu skill-building sessions, which allowed them to test their interactive abilities, and receive tips and tools to advance or maintain excellence when interacting with customers. Photo: GIS
During the training, attendees participated in impromptu skill-building sessions, which allowed them to test their interactive abilities, and receive tips and tools to advance or maintain excellence when interacting with customers. Photo: GIS
PARAQUITA BAY, Tortola, VI- Eighty (80) Public Officers from various offices have completed a Customer Service Training Course facilitated by the Virgin Islands Public Service Learning Institute (VIPSLI).

The training offered a detailed learning opportunity for public officers who work in front-facing roles. Topics covered included, Building Customer Relationships, Service Standards and Behaviours, and Handling Difficult Customers.

'Exceptional examples of customer service excellence'

Director of Customer Service and facilator Ms Kedimone Rubaine, in a Government Information Service (GIS) press release, said: “As we continue to focus on improving Customer Service across the Public Service, we recognise the importance of education in this process. By providing public officers with the right tools for their roles, we are preparing and equipping them to be exceptional examples of customer service excellence.”

The advancement of Customer Service is one of four priority areas within the Public Service Transformation Programme. This year, the Office of the Deputy Governor has developed strategic plans for increased efforts toward the Transformation of Customer Service in the Public Service. This includes improvements in communication, technology, the development and the implementation of various Customer Service Tools.

Impromptu skill-building sessions

During the training, attendees participated in impromptu skill-building sessions, which allowed them to test their interactive abilities, and receive tips and tools to advance or maintain excellence when interacting with customers.

The Virgin Islands Public Service Learning Institute, under the leadership of the newly appointed Director, Dr Connie E. George is working towards the establishment of a regionally certified customer service-training programme for the Public Service.

9 Responses to “80 Public Officers complete customer service training”

  • Kingfish (08/09/2024, 09:42) Like (17) Dislike (1) Reply
    Let's hope that they put their training into practice.
  • swag (08/09/2024, 09:48) Like (11) Dislike (0) Reply
    Hmm hope them actually practice wa them learn
  • NB (08/09/2024, 10:12) Like (13) Dislike (1) Reply
    What difference will it make? Same service that sucks and make us feel as if we are begging them a favour or disturbing them from that WhatsApp chat or TikTok or a movie. I have read before where X department had a two day training, etc and when you go to that same department the service gone to the dogs. I have no expectations for improved service. When I see it I will believe it. I said it
  • lord o. (08/09/2024, 12:50) Like (7) Dislike (0) Reply
    When comes to customer service, you have to born with it, can't learn it, or it will filter and fade away. . Just get them upset and you see the cit eyes and screw faces and rough talk you get...The once that born with it will just smile when things are going bad and do their best to make customers life happy and easy...
  • Tried before (08/09/2024, 13:45) Like (7) Dislike (0) Reply
    This is what, third or fourth time around?
  • terrible (08/09/2024, 23:11) Like (4) Dislike (0) Reply
    Well… customer service is horrible. Government offices, banks, some restaurants. I don’t know what’s going on here.
    • @teribble (09/09/2024, 15:16) Like (0) Dislike (0) Reply
      Its not only a VI thing, i believe its a black thing. Sorry, this was not meant to upset anyone but i am going by my own experiences. This behaviour is rampant in Caribbean islands such as Antigua, Anguilla, St. Kitts, USVI, St. Lucia, St. Vincent and States such as New York, Atlanta, North Carolina, Alabama, Minnesota, Texas, Kansas, Florida...just to name a few places that i have travelled, worked and interacted. Persons have also commented about customer service reps in these particular places. I am a black Caribbean person who has worked in customer service for a number of years and most of us make the worst CSR. You find that we aren't motivated enough, the training is limited and we tend to have the 'i know it all mentality', we take things personally, gets easily flustered, has anger issues, we aren't flexible and most times we treat it as a temporary employment holder to tide us over until we get to where we want to work. I was quite young but let me be fair and state, i could have done better but didn't really care to. Now, that i am much older i do recognise the errors of my ways, i have seeked forgiveness and have also realised a job in customer service encompasses so much more. It teaches a person mangerial skills especially how to deal with the various employeesa, it helps to shape you as a great role model, parent, son or daughter, neighbour and friend by shaping you into an empathetic, kind and understanding person. There's a multitude of problems that comes with this job and if one is able to solve most or attempt to help out a customer or client without being rude, one is 90% there to the next rung on the ladder to the top. We can do better, we should do better because often times people's lives depend on it. Now, hopefully this Government customer service team will utilise all they have learnt to ensure the public feels more comfortable when dealing with them. This will bring about a new perspective of the public sector. We hope, we pray for a great outcome and we look forward to whatever transaction is in the pipeline whenever we get the chance to interact with Civil Servants. God bless these British Virgin Islands and all who make it their home.
  • @ Terrible (09/09/2024, 07:36) Like (1) Dislike (0) Reply
    One perspective is that govt offices, banks, some restaurants, etc don’t want you to interrupt their idleness. Just leave the money you would have spent by the door without interrupting their indolence. In other words, they don’t care.
  • swag (09/09/2024, 13:51) Like (0) Dislike (0) Reply
    These attitudes ain't changing


Create a comment


Submit comment

Create a comment

Submit comment
Disclaimer: Virgin Islands News Online (VINO) welcomes your thoughts, feedback, views, bloggs and opinions. However, by posting a blogg you are agreeing to post comments or bloggs that are relevant to the topic, and that are not defamatory, liable, obscene, racist, abusive, sexist, anti-Semitic, threatening, hateful or an invasion of privacy. Violators may be excluded permanently from making contributions. Please view our declaimer above this article. We thank you in advance for complying with VINO's policy.

Follow Us On

Disclaimer: All comments posted on Virgin Islands News Online (VINO) are the sole views and opinions of the commentators and or bloggers and do not in anyway represent the views and opinions of the Board of Directors, Management and Staff of Virgin Islands News Online and its parent company.