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Internet nightmares and a poor management model
By Dickson Igwe
The following story places the blame for poor customer service in the Virgin Islands telecoms sector, squarely on the shoulders of senior management. It uses a hypothetical organizational model.
OK. There is a cliché which asserts that, "great minds discuss ideas, average minds events, and small minds people.’’ This Old Boy respectfully disagrees with that assertion. Why: because ideas, events, and personality, spring from the human being.
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