Director of Customer Service post being introduced into public service
According to Deputy Governor, Mr David D. Archer, Jr, in a Government Information Services (GIS) press release on June 27, 2022, applications are being accepted to fill the post with a suitability qualified person as part of the Public Service Transformation.
In his June Monthly Message, the Deputy Governor expressed the significance of both this new role and the Customer Service Care Centre.
“I hope you have actually seen recently a job advertised called the Director of Customer Service. We are in the business of serving people. So, how do we ensure that we have the right policies, procedures, or [that] we pay attention? We create a Customer Service Unit for the customer service approach within the Public Service” Mr Archer said.
“That means, we’ll hire someone responsible for paying attention daily to how we serve our clients,” Mr Archer added, referring to the Director of Customer Service.
Customer Care Centre
The Customer Service Care Centre is intended to provide different channels for the Government to address what is happening throughout the Territory by public indication; facilitate the booking of appointments for the ministries and departments that are open for business; provide updates and share information on the Government’s Facebook page. The Customer Service Care Centre was established in May 2020. At the time, the Deputy Governor celebrated the new centre as a means for the public to receive an elite service during the period of COVID-19 and beyond.
“So when you hear about the new Public Service being transformed, when you hear about serving customers, understand that will be led by the Director of Customer Service,” Mr Archer said.
He encouraged anyone with interest, ideas and thoughts about Customer Service within the Public Service to apply.
'Clients at the forefront'
He added that “this journey of better serving our clients each and every day can be achieved in a more systematic, strategic way—but also with clients at the forefront of what we do.”
Persons interested in applying for Director of Customer Service can view the job listing at bvi.gov.vg/employment-opportunities.
For more information, the Customer Service Care Centre can be contacted at 468-3701. Persons can also send an email to dgo@gov.vg or contact the Office of the Deputy Governor directly via telephone at 468-2195.
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16 Responses to “Director of Customer Service post being introduced into public service”
Concerned though, that this is yet another post being created, with so many idle public servants twiddling their fingers in the government offices.
Pure bulls***
Cabinet Decisions - 15 June 2022
Decided that further to the policy decision taken on 8th July, 2021, agreed to waive the tender process and award both Mr. Sunil Ramjitsingh dba Moksha Consulting, and Mr. Kevin Smith dba K. Carlisle, as Special Advisers to the
Premier, a new contract with the Government of the Virgin Islands for 12 months with effect from 6th May, 2022 in the amount of one hundred twenty thousand dollars ($120,000) per annum; approved the contracts which set
out the overall terms and responsibilities, and decided that the Premier's Office instruct the Attorney General's Chambers to vet the contracts before they are signed.
This position needs more people. The director is on 24/7 call, and needs a seven years experience, and it closes June 30. The main focus is time management, planning , organizing ,executing and monitoring training. Leadership qualities of integrity, empathy ,firm heart , consideration and respect. I need to know if there are field workers ( secret agents) as there are others looking jobs.