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Beverly Smith receives Stephanie Benn Public Service Award

- Smith received 62 points when elite membership benchmark is 30 points
Ms Beverly Smith, centre, from the Ministry of Education, Youth Affairs and Sports was presented the inaugural Public Service Award for Excellence in Customer Service named in honour of the late Registrar General Mrs Stephanie P. Benn. Photo: GIS
The Deputy Governor made the decision to honour the late Mrs Stephanie P. Benn by establishing her as the namesake of the award in light of her stellar contributions to the Civil Registry and Passport Office and the wider Public Service. Photo: Civil Registry & Passport Office
The Deputy Governor made the decision to honour the late Mrs Stephanie P. Benn by establishing her as the namesake of the award in light of her stellar contributions to the Civil Registry and Passport Office and the wider Public Service. Photo: Civil Registry & Passport Office
ROAD TOWN, Tortola, VI- Ms Beverly Smith from the Ministry of Education, Youth Affairs and Sports was presented the inaugural Public Service Award for Excellence in Customer Service named in honour of the late Registrar General Mrs Stephanie P. Benn.

The award was handed over to Ms Smith at the Midterm Review and Future Outlook of the Public Service Transformation Programme. Ms Smith is an Office Generalist II assigned to the Ministry of Education, Youth Affairs and Sports since August 21, 2007.

Clear winner!

The award was presented based on Ms Smith’s success through the Public Service Star Membership Club; the reward scheme associated with the Rate Us platform (formerly the Customer Service Virtual Mailbox Programme). Since the Club’s inception in 2018, Ms Smith has amassed a cumulative score of 62 points; elite membership is acquired at 30 points.

According to a press release from Government Information Services (GIS) on December 2, 2022, Deputy Governor, Mr David D. Archer, Jr. noted that this was no small feat.

“The significance of this achievement is underscored by the fact that the top-ranking score to be recognised for this award has been earmarked at 30 points,” the Deputy Governor said.

'Grateful'- Smith

“I would like to say thank you to everyone. I am thankful and I am so grateful for the service that I have done,” Ms Smith said upon receiving her award.

The Deputy Governor made the decision to honour the late Mrs Stephanie P. Benn by establishing her as the namesake of the award in light of her stellar contributions to the Civil Registry and Passport Office and the wider Public Service.

“We saw it fitting to commemorate and honour her in a tangible and meaningful way. A way that would cement her legacy for years to come,” the Deputy Governor said.

He added that Mrs Benn exemplified excellence, grace, professionalism, and leadership.

“She worked tirelessly to establish and maintain standards of excellence at the Civil Registry and Passport Office. Mrs Benn inspired her staff to never rest on their laurels, but to continue to raise the bar of customer service delivery. Anyone who has had the opportunity to interact with Mrs Benn would agree that she will undoubtedly be missed by all who knew and loved her,” Mr Archer added.

For more information about the Government’s customer service programme, call 468-3701 or email customerservice@gov.vg. Persons are also encouraged to utilise the https://rateus.gov.vg portal to continue to honour the exceptional public officers who have served them.

22 Responses to “Beverly Smith receives Stephanie Benn Public Service Award”

  • not nice (04/12/2022, 09:45) Like (15) Dislike (0) Reply
    Big up to Ms smith
  • ccc (04/12/2022, 09:51) Like (15) Dislike (0) Reply
    Congratulations girl friend
  • Real talki (04/12/2022, 10:36) Like (14) Dislike (10) Reply
    Wjhen you want to find fake people check the (BVI) i mean fake to the bone.
  • Faith M-P (04/12/2022, 10:58) Like (18) Dislike (0) Reply
    Well deserved. She is truly deserving of this recognition. Congrats, my dear. Keep up the excellent job you are doing. It's much appreciated
  • THINK! (04/12/2022, 11:23) Like (17) Dislike (1) Reply
    She is most deserving of this award. I worked with her before she entered government service and she was one of the best in the tourism sector. Beverly, nothing but greater things are in your future.
  • Congrats (04/12/2022, 11:35) Like (13) Dislike (0) Reply
    Congrats big sis...awesome job!
  • Love it!! (04/12/2022, 12:34) Like (16) Dislike (0) Reply
    Beverly I am soooooo happy and proud of you , you are a very good role model to workers on the frontlines. You are most deserving of this award I truly hope that your supervisor reflects your salary to match your wonderfull, and professional service!! Love you sis!!
  • Deserving!! of a pay raise too (04/12/2022, 13:18) Like (22) Dislike (0) Reply
    I am so filled with joy to see Ms Smith recognised for her excellent customer service. My wife and I at separate times on different occasions were attended to by Ms Smith and she was so pleasant that we both acknowledged how she was a shining star in the public service. She didn't know us but she treated us with dignity and respect. We have had many unpleasant experiences, especially Immigration Department, but Ms Smith reminds us that there are still good people, who turn up each work day and give of their best despite the circumstances. I too hope she is blessed with a raise of pay. If there is anyone deserving of that it is certainly her.
  • long look (04/12/2022, 13:40) Like (15) Dislike (0) Reply
    I hope you also pay the lady or give her a promotion as well please thank you. Congrats ????
  • tom (04/12/2022, 13:51) Like (6) Dislike (0) Reply
    She is good people
  • Reader (04/12/2022, 14:09) Like (18) Dislike (0) Reply
    Congratulations Ms. Smith on your receipt of the Award for Excellence in Customer Service in the Ministry of Education, Youth Affairs and Sports. A word to your supervisors:

    - Since its now 15 years since Ms. Smith has worked at your Ministry, and has only attained to the post of Office Generalist II, please assist her in pursuing the requisite education and training opportunities, in order that she can be promoted to a higher level position, once she is successful.
    - To Ms. Smith: continue to provide excellent customer service and to aspire to and seek opportunities whereby, you will be able to attain the requisite educational and training certification, necessary for your professional advancement. Finally, but most importantly, as you seek help from The Lord, He will surely make a way for you to achieve your goals.
  • foreign (04/12/2022, 15:27) Like (18) Dislike (0) Reply
    This woman is just a sweet heart wish there were more like her
    • Truths (04/12/2022, 20:55) Like (6) Dislike (0) Reply
      Yes, foreign, indeed she is a very nice lady. She is always very pleasant, helpful and respectful. I recommend she train some people in other departments that have no customer service ethics. Keep up the good work Ms. Smith!!
      .
  • rochelle (04/12/2022, 21:01) Like (7) Dislike (0) Reply
    Congratulations love . Your costumes service is one of the best. You deserve it! You are always pleasant and willing to assist.
  • YES SIR (05/12/2022, 00:53) Like (3) Dislike (0) Reply
    Well deserved.
  • The Seer (05/12/2022, 08:08) Like (5) Dislike (0) Reply
    Ms. Smith is the embodiment of Customer Service itself. She displays excellent values as she serves customers. On the phone, you can get her customer service in her voice.
  • md (05/12/2022, 08:09) Like (5) Dislike (0) Reply
    Wooooo Bev! So happy for you!
  • Well deserved (05/12/2022, 08:23) Like (5) Dislike (0) Reply
    Congratulations Ms. Smith. You deserved it!!
  • THIS IS ENOUGH... (05/12/2022, 11:22) Like (5) Dislike (0) Reply
    Checking the salary scale, Ms. Bev would make a maximum annual salary of $27,471 and by these outstanding recognition bestowed upon her you mean to tell me she can't be promoted? Being in the public service for so long, she has the experience so why not Executive Officer or the like? CJAN
  • BVI Gov Employee (06/12/2022, 09:39) Like (0) Dislike (0) Reply
    Well deserving. Congratulation Beverly
  • Des (07/12/2022, 15:35) Like (0) Dislike (0) Reply
    Congrats!!


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