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UPDATE: Customs Commissioner Wade Smith confirms airport incident

Allegations have gone viral about a South Korean Television reporter, June-Young Lee, who claimed to work for the South Korea’s Channel A, of being repeatedly punched in the neck and choked by a Customs Officer while at the Terrance B. Lettsome International Airport. Photo: VINO/File
Premier and Minister of Finance Dr the Hon. D. Orlando Smith told Virgin Islands News Online that he has been informed of the matter that it is being investigated. Photo: VINO/File
Premier and Minister of Finance Dr the Hon. D. Orlando Smith told Virgin Islands News Online that he has been informed of the matter that it is being investigated. Photo: VINO/File
Efforts to reach Chief Immigration Officer (ag) Mr Guy Hill and Customs Commissioner Wade Smith prove futile. Photo: GIS
Efforts to reach Chief Immigration Officer (ag) Mr Guy Hill and Customs Commissioner Wade Smith prove futile. Photo: GIS
Deputy Commissioner of Police Mr Alwin James said that to the best of his knowledge no formal report has been made to the Royal Virgin Islands Police Force. Photo: VINO/file
Deputy Commissioner of Police Mr Alwin James said that to the best of his knowledge no formal report has been made to the Royal Virgin Islands Police Force. Photo: VINO/file
Recently Bishop John I. Cline was moved to take complaints to the highest level of the Government consequent of alleged mis-conduct and rude handling of visitors to the Territory. Photo: VINO/file
Recently Bishop John I. Cline was moved to take complaints to the highest level of the Government consequent of alleged mis-conduct and rude handling of visitors to the Territory. Photo: VINO/file
ROAD TOWN, Tortola, VI – BVI Customs and Immigration (or appropriate department) can confirm that an incident took place on Thursday, October 24, 2013 at the Terrance B. Lettsome International Airport. It was reported that a visitor was allegedly assaulted by a member of our border control team.

This is according to a press statement released this afternoon October 28, 2013. “A full investigation into this incident has been launched by BVI Customs and Immigration Departments,” said Commissioner of Customs (VI) Mr Wade Smith in the release. 

He further stated that the officer is on leave while investigations are ongoing. 

According to Mr Smith, officers follow strict guidelines in accordance with the laws of the Virgin Islands and international standards. 

“When the investigation is completed and findings are concluded, the appropriate actions will be taken,” he said in the release. 

See previous article posted October 28, 2013:

South Korean TV reporter alleges of being assaulted by VI Customs Officer

-Premier Smith said the allegations are being seriously investigated; no formal report to RVIPF known

ROAD TOWN, Tortola, VI – A video allegedly of a South Korean reporter being verbally and physically assaulted by a Customs Officer at the Terrance B. Lettsome International Airport on Thursday October 24, 2013 is creating quite a stir after it was posted on the internet.

June-Young Lee, who claims to work for the South Korea’s Channel A, alleges he was repeatedly punched in the neck and choked by a Customs Officer while at the airport. It is alleged that the incident occurred as Mr June-Young was attempting to use a cell phone while in one of the washrooms at the airport.

The short video of 3 minutes 24 seconds starts out with a man being treated with what appears to be abrasions to the left side of the neck. After 35 seconds the video clip switches to show a closed door and a voice is heard asking, "Excuse me, Who are you?" The person apparently on the other side of the door responds "BVI Customs and I ain't going to be here all day either".

After about 10 seconds the man apparently doing the recording asks if BVI Customs always treat their "foreigners" that way. The alleged Customs Officer says he has been trying to get into the restroom for about 15 minutes and tells the man he has a decision to make.

The man tells the alleged officer to "hold one second". However, after a few seconds the man asks if there is a problem and the officer says he has already told the man what he wanted to tell him. "I need to get into the restroom."

The man then asks the officer why he isn't using the other washroom and the officer says he wants to use the one the man is in. "It dosen't make sense," the man said.

The video seems to have been cut and joined so it is unclear how long after the man remained in the washroom but the clip jumps to a point where the alleged officer says he is not going to ask the man again to exit the washroom or he may have to put him under arrest.

The man does not exit immediately but keeps asking the reason he may be arrested. He continues to ask when the door opens and the officer tells him to go in a particular direction. There were some exchanges of words and then there seems to be a struggle while the officer shouts if the man wants to be arrested. The man, who then shouts he is a reporter from Korea, continues to ask the officer "What are you doing?" and then begins to scream for help.

It appears that the man is then subdued after which the video clip ends.

The man and colleague were denied entry into the territory.

According to information received by this news site, June-Young and his was peer/co-worker Kibum Kim were attempting to enter the territory under the pretext to vacation with the intention to do some investigations on the Financial Services of the VI.

Contacted yesterday afternoon October 27, 2013, Premier and Minister of Finance Dr D. Orlando Smith told Virgin Islands News Online that he has been informed of the matter and said it is being investigated very seriously by HM Customs, the Immigration Department and the Royal Virgin Islands Police Force (RVIPF).

“It is being investigated very seriously, very seriously it’s being investigated by the Chief Immigrations Officer and the Police,” Premier Smith said.

Asked about the potential damage the alleged incident could have on the tourism sector, Dr Smith said, “At this stage anything can have a serious effect on tourism but it is how we go about handling it.”

Valiant efforts to reach Chief Immigrations Officer (Ag) Mr Guy Hill and Customs Commissioner Wade Smith prove futile.

On the other hand, contact was made with Deputy Commissioner of the Royal Virgin Islands Police Force (RVIPF)Mr Alwin James. He said the most he knew of this incident was what he had read online and that to the best of his knowledge there were no formal reports made to the RVIPF.

According to DCOP James and Sergeant Carl Mason, who also has public relations responsibilities, the Immigration and Customs Departments have the authority to conduct preliminary and other investigations independent of the RVIPF.

Attempts to get a comment from Director of Tourism Ms Sharon Flax-Mars for her views on the likely effect the allegation can have on the tourism industry prove futile.

This most recent allegation has fallen on the heels of several other calls for investigations into the alleged unsavory behaviour of Customs and Immigration officers at the various ports of entry in the VI.

Less than a month ago a prominent Leader of the New Life Baptist Church and VIslander, Bishop John I. Cline was moved to take complaints to the highest level of the Government consequent of alleged mis-conduct and rude handling of visitors to the territory.

This followed complaints by several persons who were entering the territory to attend a Conference.

The problem is said not to be an isolated one as complaints have allegedly come in a triangle- Sophers Hole/West End, Road Town and at the Terrance B. Lettsome International Airport.

Video courtesy of Facebook

152 Responses to “UPDATE: Customs Commissioner Wade Smith confirms airport incident”

  • BVIlander (28/10/2013, 08:49) Like (71) Dislike (35) Reply
    There is more in the mortor besides the pisle. If this gentleman was in other US country he would have been arrested for the jet say go. Phone are not allowed in secured areas and yet he was able to contact news media, record and still submit a recording and video. I find that people here in the BVI wants the Customs and Immigration Departments to be soft and humble to them.. In the US one have to wait until one is called and there is never any grumbling and is seen on your phone the officers give you a warning is continue it is taken from you. Why our officials here in the BVI have to be leanent? We have laws that has to be abide by. If you don't like our laws go where you come from. There is a whole lot more to this story that is actually being displayed and as far as I can see it is an attempt to dis-credit the BVI. Some serious investigations need to be carried out and I really hope that all the truth in this incident comes out.
    • wow (28/10/2013, 09:39) Like (42) Dislike (20) Reply
      Excuse me. You talk of the US as if it is an appropriate model for us emulate. It is not. First of all, the US economy is not based on tourism and inviting people to come spend their money within its borders. The US economy is built on expanding its industrial, corporate tax base beyond its physical territorial borders. When the math boils down the US has more income to share among its resident Citizens by closing their borders. Less Citizens, less public costs. We don't have the same luxury. The only thing we gain from closing our borders is hunger and starvation by way of cutting off a major source of our income - which comes from the pockets of visitors. It is very stupid for us to follow a US model that clearly cannot work for us. If people stop coming we die. If people stop going to the US, the mainland residents live better. That's the difference.
      • l (28/10/2013, 10:13) Like (41) Dislike (16) Reply
        That doesn't give visitors the right to violate our laws. He was in an area where he was not supposed to be using his phone or video camera. We don't know the whole story, so be smart before making your comments.
        • Are you sure (28/10/2013, 18:09) Like (7) Dislike (1) Reply
          Which law?
        • Big No No!! (28/10/2013, 22:17) Like (6) Dislike (0) Reply
          Why was his phone not taken away from him when he was denied entry? That is the correct way to handle such a situation. Immigration was wrong not to assign another officer to watch them, hold all their documents until they are ready to go on the plane. The situation could have been handled better than how it was handled. Killing our tourism industry..
        • The watchman (29/10/2013, 21:57) Like (0) Dislike (0) Reply
          There is no law for what you speak about, and more sensible countries yes even the US allows the phone to be used but not when in front of an officers booth. Only in ST Thomas they still mis-construe things like here.
      • excuse you (28/10/2013, 10:35) Like (12) Dislike (3) Reply
        That does not mean we must down and take whatever comes @excuse me. There are rules and regulations that must be maintain, which will allow us to continue to be a beautiful and safe tourist destination and not an anything goes hideout.
        • Native Boy (28/10/2013, 14:06) Like (2) Dislike (0) Reply
        • FRANCE (28/10/2013, 15:33) Like (5) Dislike (5) Reply
          We will never take the bvi off the blacklist,but after this,the Asians will understand clearly now;‘Offshore Leaks’ records show oldest son of South Korea’s former president Chun Doo-hwan had British Virgin Islands company.

          The eldest son of South Korea’s former President Chun Doo-hwan obtained an offshore company in the Caribbean in 2004 amid a tax evasion probe into his younger brother’s alleged involvement with their father’s bribery-fed slush fund.

          Prosecutors are aggressively seeking the ex-president’s hidden assets in the face of an approaching statute of limitations deadline for his unpaid fine of 167.2 billion won ($149.3 million).

          Chun Jae-kook, the oldest child of the former military strongman, became a director and shareholder of a secret company in the British Virgin Islands with the help of a law firm and an offshore services provider in Singapore, according to records obtained by the International Consortium of Investigative Journalists (ICIJ) and reviewed by the Korea Center for Investigative Journalism (KCIJ), also known as Newstapa.

          Chun Jae-kook, CEO of the country’s major publishing house, Sigongsa, did not respond directly to requests for comment for this story.

          He released a statement saying that his offshore company had nothing to do with his father and that it was not created for evading taxes or concealing assets. He explained that his involvement in offshore came about as he moved the money he had for studying and living in the United States to Singapore when he returned to South Korea in 1989.

          “I have never taken assets out of the country, and am currently holding no assets abroad,” he said.

          Dictator’s Ill-gotten Wealth

          Chun Jae-kook’s 2004 acquisition of the offshore company came months after his younger brother, Chun Jae-yong, was arrested on charges of evading taxes on 16.7 billion won, money that the younger Chun said he inherited from his maternal grandfather.

          A court ruled that at least 7.3 billion won of the money came from his father’s slush fund.

          Chun Doo-hwan ruled the country from 1980 to 1988 after seizing power through a military coup in 1979. He was convicted in 1997 of amassing a huge slush fund of hundreds of billions of won in bribes funneled to him by businessmen during his presidency.

          The former president was also convicted of charges stemming from the 1979 mutiny and a bloody crackdown in the southern city of Gwangju in May 1980, in which hundreds of pro-democracy protesters were massacred by special forces.

          Chun Doo-hwan was initially sentenced to death in 1996 for mutiny and treason for staging the 1979 coup but was later pardoned.
          Chun Jae-kook, the eldest son, has faced suspicions that he, like his younger brother, may have been associated with the management of his father’s slush fund, but no evidence has been found linking him to the father’s concealed assets.

          Unpaid fines

          In 1997, the former president was ordered to repay 220 billion won of the ill-gotten gains he was found to have amassed while in office.

          He has paid only a quarter of the total. He still owes 167.2 billion won in outstanding fines.

          Chun Doo-hwan told a court hearing in 2003 that he had only 290,000 won in savings, claiming that he was unable to pay the rest of the fine.

          His children’s assets, meanwhile, are estimated to be some 200 billion won, and the father has come under fierce public criticism for a lavish lifestyle that includes trips to prestigious golf resorts. He also donated more than 1,000 million won to the Korea Military Academy, his alma mater.

          Prosecutors have come under increasing public pressure to track down Chun Doo-hwan’s wealth before the statute of limitations in his case expires in October. They recently launched a special task force to step up their investigation. The deadline in the case can be extended if prosecutors uncover traces of the hidden assets.

          Prosecutor General Chae Dong-wook encouraged the newly-established team to use “every possible means” to locate the ex-president’s illegally accumulated fortune.
          • Hmmm... (29/10/2013, 09:24) Like (2) Dislike (0) Reply
            This is very informative "France". I'm not certain what this has to do with the case in point of a traveller blatantly ignoring a law enforcement border controll officers request and illegally using a cell phone in detention and a law enforcement border controll officer using excessive and brute force. Why they were coming they should have simply stated, they falsified, lied on a government form, so were rightly detained.

            Also with regards to the ex-Korean President's son using a BVI company to funnel money. Think about it. An international business company is a corporate vehicle that allows more flexibility and easy when doin cross-border transactions. The company was used to do just that, they opened bank accounts in the name of the company, most likely in some place in Europe, probably even France and stashed the money there. Because they used an offshore company, it becomes easier to track some of the money. Without the registration of that company the money could be stashed in multiple names of people and scattered across the gold. But because of the offshore company, there is a paper trail that can be on covered. Furthermore this information would not be provided to a researching journalist on the fly as this is a currently ongoing case in a legitimate court of law. Korean law enforcement can easily contact law enforcement and relevant authorities in the BVI to obtain whatever information they need to effectively conduct their court proceedings/prosecutions on this matter.

            The case in point is that the customs officer was wrong. But the south-korean journalist was ALSO wrong!
        • really 2 (29/10/2013, 07:35) Like (0) Dislike (1) Reply
          This place is not a beautiful or safe tourist destination. you want to killers and ripest in to the country so I will watch what happens to the officer and that should tell all the other officers how to do there job
      • vi (28/10/2013, 12:34) Like (7) Dislike (5) Reply
        THANK YOU SO MUCH (EXCUSE ME) those idiots always comparing the US with we here in the bvi, i hope the read your comment and understand what it is.
      • . (28/10/2013, 20:50) Like (1) Dislike (1) Reply
        Excuse me, you must be some kind of idiot. The US has a HUGE tourism sector, don't you even turn on a TV or read a magazine? What are all those tourism ads for? Listen, the US actively courts AND RELIES UPON tourism, just like pretty much everywhere else. MANY US cities would shut down without tourism, so try again please.

        What a moron, SMDH. Don't you even travel???
      • wise up (29/10/2013, 03:22) Like (6) Dislike (3) Reply
        Excuse me; its fools like you that is contributing to the down fall of this BVI; let me share this fact with you, visitors to the USA contributes to their economy as well-scores of Europeans and Caribbean people vacation in the USA…you think because we are so-called-tourist destination these “whites” should come here and be disrespectful to our people including our law enforcement for the sake a few dollars; I will continue to say this, we can not leave BVI and act the fool in another man’s country; yes-when we leave the BVI we are also tourist in other countries BUT we must comply with the instructions given…had this been a BLACK person we wont be having this level of conversation….
      • sally (30/10/2013, 13:23) Like (2) Dislike (0) Reply
        You people take it very light, I went to Puerto Rico the other day to get a visa from Barbados and the immigration had me detain in the room until the plane was ready to go, I couldn't use the bathroom he told me to wait until I get on the plane. Now this guy couldn't asked the customer those kind of question you cant ask US TSR any question you know better not to ask any question
    • MS WISE (28/10/2013, 09:56) Like (21) Dislike (7) Reply
      rules r rules but i did not hear from the video he was to get off the phone. bottom line he has no right to touch the man, this is his second offence. year or two back this same officer was in court with a caribbean woman. BE YE CAREFUL
      • Hmmmmm... (28/10/2013, 12:11) Like (6) Dislike (1) Reply
        You are right is the same custom office . He even assaulted the investigating offices too as well back then.
      • wise up (29/10/2013, 07:24) Like (5) Dislike (0) Reply
        MS WISE; you forgot to add the young man won the matter and returned to his job; he was simply doing his job; the man is a "customs officer" NOT a door man at scrub all the customs officers other there continue to do a great job; you have the task of protecting this country
      • Have Mercy (31/10/2013, 10:30) Like (0) Dislike (0) Reply
        you sound like a fool they had need to pick up the people from the Beacon since he was calling them it sounded like them had something to do with it
    • Well Sah (28/10/2013, 10:34) Like (17) Dislike (4) Reply
      Stop making excuses for bad behavior.
    • Nature's little secret (28/10/2013, 13:04) Like (2) Dislike (3) Reply read and understand.. You'll government playing two sides,that why France didn't think twice to put the bvi on their Black list. P.s most tourist travel here with their Hi-tec carmera and never was turn back.
      • . (28/10/2013, 21:22) Like (1) Dislike (6) Reply
        Dear Korean Journalist (AKA Nature`s little secret):

        We do not care one whit about your country`s history, politics or politicians. Don`t confuse us with the US, your country`s issues are none of our business, we have troubles of our own. But you better don`t try to come here and form the fool again. I am glad this officer dealt you some blows for your insolence. He is a national hero. I guess you thought the BVIslanders were just some dumb black folks who would let you come and pull down our financial services sector in your quest to influence Korean politics. Try that non-compliance crap in your Korea and see when next you are seen or heard from.
    • secrets (28/10/2013, 13:22) Like (3) Dislike (4) Reply The local trust company still doing what's wrong and that's why France is not playing the bvi.
    • Hmm (28/10/2013, 13:52) Like (14) Dislike (2) Reply
      He did not attack the officer therefore he should have been beaten. He was wrong, he violated the rules, He was to be detained. Im not excusing either one's behavior. The officer should not attack the individual.
    • Mango Monkey (28/10/2013, 14:22) Like (6) Dislike (9) Reply
      You are not completely correct. You cannot use a cellphone when standing before an immigration officer or while clearing customs. But cell phone use is allowed in most countries while waiting for your luggage, while in the cue to go through immigration or customs - as long as you are no longer on the phone when in presence of an officer.
      If this is a plot to discredit the BVI, then this journalist must have been working closely with the visitors who came to see Bishop Cline, the sales manager of a large boat building company who was denied for no better reason than the fact that he was from Columbia and many more cases or authority overstep.....
    • Use that were not (28/10/2013, 14:44) Like (3) Dislike (3) Reply
      Multichoiceing and Multiquestioning very good English for working at lol lol lol lol
    • Binocs (28/10/2013, 16:42) Like (16) Dislike (4) Reply
      I would like to know since when phones can't go to restrooms?
    • Observer (28/10/2013, 22:13) Like (4) Dislike (0) Reply
      unlike the US we are a tourist destination which preach on customer service .know don't get me wrong the manner in which this was handle was uncalled for ,first as an ambassador ,senior officer that is suppose tobe train in customer service is verse in handling difficult customers with out force.What should have been done by the officer after accessing what happen he should have apologize for using force. simple as that we have a lot at stake.
  • ... (28/10/2013, 08:52) Like (2) Dislike (35) Reply
    Another scandal under the NDP
    • Ummmm (28/10/2013, 10:03) Like (14) Dislike (1) Reply
      What does this have to do with NDP, VIP or whoever P...#PleaseSaveTheUnnecessaryComments
  • fool (28/10/2013, 09:01) Like (50) Dislike (4) Reply
    Based on what is reported it seems as though this man was doing this on purpose to see what would happen. This man in the washroom with the door locked for more that 15 Minutes you would think that something is really wrong. But the behavior of the officer was bad as well.

    This was a set up and he provoked the officer as well, shame on you........

    The BVI Customs need to have some kind of seminar in regards to customer service, there are days their attitude sucks and other days it's not so bad. It should be great at all times, don't let you personal problems affect you decisions at the work place...
  • too hot (28/10/2013, 09:13) Like (2) Dislike (0) Reply
    where can we view the video
  • Binocs (28/10/2013, 09:14) Like (8) Dislike (3) Reply
    So unprofessional
    • open wide (28/10/2013, 22:56) Like (0) Dislike (4) Reply
      Outsiders are laughing at the fact that Customs are not fighting for their own..wade this is not the way to win an election boss stand up for your people!!!!!
  • Good! (28/10/2013, 09:26) Like (35) Dislike (10) Reply

    I don't condone violence but this video is unfair. Why was it cut and pasted? Obviously they only want to show their side of the issue. They LIED to our officers about what they came here for. They're coming here to mess with our bread and butter and we here feeling sorry for them? OF course there will be backlash once it goes viral but we need to stand firm and support our officers because people shouldn't be given free reign to come in here doing bull$%^&. In any other country he would've left in a bag or a body cast!!! In BVI people want to come and do as they please and we should just accept it. I don't condone the officer roughing him up like that but without the full video and full details it's not fair to judge. Suppose these guys got into our Territory with all their equipment and carried out their so called investigations. Do we know what effect that would have on our industry? We are under attack and need to defend ourselves. We are too laid back here, this is no joke. We should not take these things lightly. We have an industry that they envy and seems like they want to do anything to bring us down. Hope this is a lesson to others planning similar nonsense.

    • The True (28/10/2013, 17:05) Like (4) Dislike (12) Reply
      They come here to work, because you are more lazy people that exist in the world.
      • snake head (28/10/2013, 22:04) Like (1) Dislike (1) Reply
        And you so stupid you came with your dumb ass and joined the lazy bunch the bvi is not an independent country if you got problem living in this country of (my my fore fathers )go to the air port and book a flight and make sure you go in transit
  • SKA (28/10/2013, 09:26) Like (46) Dislike (6) Reply

    Even if this guy came here with an agenda, we failed big time... He proved his point, Officer G**** allegedly went into that bathroom with an agenda and intention to "fight" this man... his reasoning for asking him out of the bathroom was not that he was in an unauthorized area, or was required to be somewhere else by law, the officer stated and I quote "I want to use that bathroom", "I will put you under arrest for obstruction of the bathroom".. that’s nonsense. Then as the guy left the bathroom, allegedly he pushed him, why? cause he is the "big bad custom officer", stuppes, if he was in the US I agree, it would not have gotten this far, because they are trained to be professional and handle situations... this guy came here to record ill treatment of tourist / foreigners and prove BVI treats ppl like crap when they think no one is looking, and he was right. I hope assault charges are filed as well against the officer.

    • Ha Ha (28/10/2013, 10:21) Like (6) Dislike (25) Reply
      It seems like you have a personal thing against that officer. When you came home in shackles at the same airport you were treated nice right. Hope when they picked you up on the streets in the US mainland it was not like that. God dont like ugly.
  • vex (28/10/2013, 09:32) Like (1) Dislike (0) Reply
    lawd ah mussy tis not good
    • Tim (28/10/2013, 10:55) Like (4) Dislike (4) Reply
      Please donot take sides until the full story is told. The officer sounder a bit rough, but we donot know for sure what happened. As someone else said, this was surely a set up!
  • Well Well (28/10/2013, 09:42) Like (18) Dislike (2) Reply

    People who should never be at the front line are the ones there to deal with our visitors. That one custom officer in particular should never be at the frontline. 

  • Stone Cold Steve Austin (28/10/2013, 09:43) Like (15) Dislike (13) Reply
    I would have been throwing blows all now on that bastard. Breaking the rules of homeland security in any country is a NO NO and staying in the bathroom more than an hour needs to be in a hospital so that was just the start to get him there. Complete idiot. Breach of security!
  • Mr Shovels (28/10/2013, 09:55) Like (4) Dislike (1) Reply
    Provoked or not this is complete BS and if it happened to anyone you commenting on here you would never hear the end of it
  • friend (28/10/2013, 09:59) Like (17) Dislike (6) Reply


  • SMH (28/10/2013, 10:07) Like (10) Dislike (9) Reply
    He came here with fowl intentions hidden under "vacation" im glad he was denied! he didn't make it as far as he wanted to carry out his plans so he made it another way. If he was denied he cant get vex, people get denied everyday and just go about their merry way but he couldn't handle rejection and decided to run in bathroom maybe Scratch his own neck, the doctor even talking Korean, if he was in my bathroom in my house and I don't want him there I would have gone on the same way we got to understand its an airport and he could have been in there setting up his bombs, clearly the tape was also tampered with so I do not give Customs wrong for their actions cause the have rules to follow to the everyone resident and tourist alike safe and clearly they made a good call cause this "tourist" seems to be a bad egg. and in the end he still wasn't arrest when I sooo feel that police was to be called after the first 5 minutes. he a Jack a*s don't send him back yet give him some jail time and make a example out of he
  • Guest (28/10/2013, 10:09) Like (11) Dislike (1) Reply
    I watched the video and I have a but just one question how come the video seems to stop and pick up in certain places like it was spliced together? There is a scene where the guy is in the toilet area and it just cuts and cuts back in??
  • cline (28/10/2013, 10:12) Like (7) Dislike (4) Reply

    this was a set up to be honest he aint wipe nor flush jus being a pess. but my opinion i think c***e paid him to come here jus to prove a point. too much demons in society our country goin backwards not forward

  • hard times (28/10/2013, 10:16) Like (5) Dislike (1) Reply
    A prompt investigation is required to protect the reputation of the BVI. There are two sides to a story and Customs / Immigration need to show that an urgent investigation is in hand.
    The Tourist Board should also be addressing the potential damage caused rather than hiding under the desk with all the other heads of departments.
    • . (28/10/2013, 21:45) Like (2) Dislike (1) Reply
      What on earth does this have to do with the Tourist Board? He was not a tourist! So now C and I is run by Tourist Board? I never hear more.
  • l (28/10/2013, 10:23) Like (11) Dislike (5) Reply
    At this point we don't really know if the customs officer really beat him up. The South Koreans were dishonest from the beginning. How do we know they are telling the truth?
  • TERRIBLE BVI (28/10/2013, 10:27) Like (19) Dislike (11) Reply
    Where in the airport says NO USE OF CELLPHONES IN THE BATHROOM? I know that it says NO USE of electronic devices in the customs and immigration areas. That's why the guy started to record him. I call it Abuse of power, there is a way to do things STILL being firm and stern. That officer is a pig when he ready, but other times he's just a skinning and grinning pleasant dude. He prob lacked some from the night before.
    • sally (28/10/2013, 13:38) Like (5) Dislike (4) Reply
      you sound foolish so where is the bathroom isn't it in the same area he didn't step out the 2 glass door
      • TERRIBLE BVI (28/10/2013, 21:46) Like (1) Dislike (1) Reply
        You prob never landed at TBLettsome airport.... The restrooms are outside as far as I can recall when I entered through there last. If they added one inside the restricted area, then it must be lately.
  • Well Sah (28/10/2013, 10:29) Like (11) Dislike (6) Reply
    There goes the BVI Tourism. These officers are out of order. The complaints keep coming in and nothing has happened. boy boy.
  • Welll..... (28/10/2013, 10:32) Like (36) Dislike (5) Reply
    So let me get this straight the guy admits they fabricated the story on why they came into the country(lied to customs), he then locked himself in the bathroom after being told they would be deported (resisted arrest), used a recording device and cellular phone in a restricted area( broke most national airports standard laws of governace), refused to exit the bathroom (failed to follow instructions from the agent). And now claims abuse? The officer is within his rights to use whatever means it is to get this person to comply. The officer may not have wanted to use bathroom himself but simply used it as a ruse to get the person out which is perfectly allowed given this person's previous reaction/actions to being told they had to leave. Also if in any shape of form his contact point is identified shouldn't they be charged for failure to delcare labor and obtain the necessary work permits and film clearance under our current labor laws?
  • Oh Please (28/10/2013, 10:35) Like (11) Dislike (2) Reply
    Wake up my people. We cant believe everything these people say. Something aint right. Let's wait until the investigation is complete to reveal the whole truth. Let's not be so ready to agree with these people. If we do we are taking away our bread and butter. Wake up people. We cant let anybody come and destroy Tourism by spreading lies. We have to see if they are telling the truth first. Who knows what agenda these people had.
  • This Is MESSED UP (28/10/2013, 10:37) Like (8) Dislike (2) Reply
    Wasn't this particular officer already suspended for an incident bearing some semblance to this already?? Of course he was wrong for using his cellphone in a clearly marked no cellphone area, with that said however this Officer could have and should have dealt with this completely differently. Our country is already going through tough economic times tourism is our MAIN source of income, this video is now traveling the world thousands of ppl have seen this.. This IS HORRIBLE for business!!!!
  • what (28/10/2013, 10:48) Like (2) Dislike (1) Reply
    The Korean is coming, the Korean is coming, run for your lives, run for your lives.
  • qc (28/10/2013, 10:58) Like (7) Dislike (6) Reply
    I with the customer officers all
  • situation (28/10/2013, 11:08) Like (12) Dislike (3) Reply
    Please note that the video was edited and the deportee was very disobedient. migrations was informed to contact the police department for this personnel but they were trying to give him a chance. Soemthings you just have to follow through when you say that you are going to do something. I am in support of what happened as someone who witnessed the entire situation.
  • ta ta (28/10/2013, 11:10) Like (2) Dislike (15) Reply
    I blame the NDP for THIER culture of disregard for free speech the NDP must go!!!
  • ABC (28/10/2013, 11:29) Like (6) Dislike (0) Reply
    Question, where exactly did this "alleged" fight occurred? It seems to me he was running for quite a while screaming for help but our arrival lounge is not that big at all. Hmmm, sounds to me like these "vacationers" were up to something and he was hiding in the bathroom.
  • Yes (28/10/2013, 11:40) Like (4) Dislike (4) Reply
    this is unbelievable look a big law suite
  • Concern 1 (28/10/2013, 11:47) Like (2) Dislike (0) Reply
    I do hope this is a simulation exercise in terms of security etc. because it is going to look bad on all of us. something is not clear either. we need all side: that of the visitor, the custom officer and the truth
  • robocop (28/10/2013, 12:33) Like (8) Dislike (0) Reply
    People of the BVI although the actions of the customs officer was out of line as he should not have allegedly punched or choked the "victim". He had a right to however to use necessary force to remove or restrain the guy. A bathroom was being used as a means to stall actions which were declared by an official customs officer. A tazer if legalized would have been appropriate to use in this circumstance. It is clear that the "victim" had an agenda as he was calling the newspaper from the bathroom while setting up his video recording devices. It is nobody's right to be in a public bathroom for as long as they want especially when they are not really using the urinal or toilet. The officer could use sound judgment while communicating with the "victim" to determine whether he was using the bathroom for their designated purpose and act accordingly. He could have opted to remove the guy which would have been ok.
  • kk (28/10/2013, 12:49) Like (3) Dislike (8) Reply
    They need to sue them @$$ and then if judgment against the government then surcharge these unruly customs officers, come on man, all kind of people comes inn here people you think is ordinary tourist they are not, those officers needs training, you have to deal with everybody on a professional level, this is just not acceptable, criminal charges needs to be filed because i saw the action of a criminal, then again most of those customs officers are criminal, the police knows them dirty bastards but its just the evidence thats not there to put them where they belong, but time longer than rope.
  • crazylady (28/10/2013, 12:57) Like (3) Dislike (2) Reply
    please you all custom officer don"t no how to talk to people we no that
  • chad (28/10/2013, 13:23) Like (6) Dislike (4) Reply
    Everything must come together to make sense. It makes no sense for the customs officer to act this way unless he was provoked. And listening to the way the Korean responded to the officer, I am of the view the Korean brought this on himself.
  • Sandy (28/10/2013, 13:39) Like (2) Dislike (0) Reply
    The man pass out and chuck the officer wha do alyou
  • steelers (28/10/2013, 13:42) Like (2) Dislike (2) Reply

    dude should change his name to mean joe gr**n

  • Ce (28/10/2013, 13:43) Like (5) Dislike (1) Reply
    I do think the officer over stepped his bounds a bit. However, he was provoked continuously. He asked that gentleman to remove himself several times rather politely. He continued to provoke the authoritative figure and as a result the situation escalated.

    Where in the world do you know a visitor to talk to authority like that? Next time you take a trip respond to customs and immigration the way he did and let me know how that works for you (especially in the U.S).

    P.S. the video was edited for a reason don't you think?

    As far as punishment for the officer goes I think 3 months suspension will suffice.
  • witness (28/10/2013, 13:48) Like (7) Dislike (3) Reply
    • MS WISE (28/10/2013, 18:41) Like (3) Dislike (0) Reply
      now i get the picture.....still this was not the right way to deal at all
  • Concerned (28/10/2013, 13:51) Like (4) Dislike (6) Reply
    There are acceptable ways to detain & question someone. This is NOT the way.
  • mother hen (28/10/2013, 14:01) Like (0) Dislike (1) Reply
    This one is easy to fix.
  • appauled (28/10/2013, 14:19) Like (6) Dislike (3) Reply
    Law enforcement officers are trained to restrain and subdue when necessary. They are not trained to beat ppl. And if they are not trained to do so, they ought not be on the job. This is inexusable, regardless of what the offense was or was not!
  • non sense (28/10/2013, 14:24) Like (0) Dislike (0) Reply
    please remind me that officer name
  • Village Girl (28/10/2013, 14:31) Like (7) Dislike (0) Reply
    While I do not condone violence, something is fishy about this scenario and how he taped this
  • CrucianDIVA (28/10/2013, 14:39) Like (7) Dislike (2) Reply
    Looks like the reporter staged this to me... Who sits in a stall with a cellphone video camera fixated to a door for such a long time. Stop provoking people so you can get 15 minutes of fame. Waste of space...
  • Jus sayin' (28/10/2013, 14:44) Like (7) Dislike (4) Reply
    We too like to jump to conclusions without all the facts. The tape the journalist posted was edited, why...I don't know. So we don't truly know what transpired. I am supporting the Officer until such a time he is proven wrong. We always ready to crucify our own. Something feels wrong about the whole story. No where in the world can a visitor use their cellphone in immigration/customs. I think we need to wait for the whole story.
  • xxxxxxxx (28/10/2013, 14:44) Like (6) Dislike (2) Reply
    this koren guy needs to be investigated more cause by the video you can tell it was a wilful actand a set up
  • Yes (28/10/2013, 14:50) Like (0) Dislike (0) Reply
    we going green..LOL!!!
  • patricia (28/10/2013, 15:04) Like (0) Dislike (0) Reply

    who is he I hope is not the shorty one name Br**o

  • AC 360 (28/10/2013, 15:23) Like (1) Dislike (0) Reply
    ok enough of this NEXT
  • Real (28/10/2013, 15:30) Like (4) Dislike (1) Reply
    I know it doesn't look good and alot of ppl will try to spin it but trust me if this had happened in any other country thst man mite have been shot. This is border protection he wasn't admitted and what the video didn't show is him assaulting the officer. This was a trap and it worked but we can't have it one way having those officers on the frontline protecting us, there are real treats out there he had no right on his phone in a protected area, the officer did what he had to do but could of been handled differently.
  • i was there (28/10/2013, 15:38) Like (4) Dislike (3) Reply
    The custom officer was right .
  • C.S.M (28/10/2013, 15:52) Like (2) Dislike (1) Reply
    this entire melee might be very deeper than we think!!
  • witness (28/10/2013, 16:13) Like (2) Dislike (0) Reply

    This tape is obviously edited. This man did not show when he allegedly assaulted both Customs and Immigration Officials.

  • ooooo (28/10/2013, 16:24) Like (3) Dislike (6) Reply
    whats wrong with this ndp government...politicians cussing badwords in the house...immigration hogging up tourists...customs fighting and mashing up visitors...ting teh talk
  • going green (28/10/2013, 16:33) Like (0) Dislike (1) Reply
    This man would've gotten less blows in north korea. LOL
  • Baygyal (28/10/2013, 16:36) Like (0) Dislike (0) Reply

    Iv@n c>>>> complaints were unfounded but that doesnt get reported. Hmmm

  • Just saying (28/10/2013, 16:40) Like (4) Dislike (2) Reply
    The Custom Officer was not right. This just doesn't looks bad for the about the officer, its the entire BVI, look at the big picture here. This can cause the bvi money and a bad reputation.
  • fired (28/10/2013, 16:44) Like (4) Dislike (1) Reply
    some body need to get sack for this bossman
  • wise-up (28/10/2013, 17:43) Like (6) Dislike (0) Reply
    I challenge any virgin islander to travel to another country and while in the customs holding area enter a bathroom and stay there for a lengthy period of time; such actions will be seen as suspicious by the host country; a number of persons have this mindset that they can come in to this BVI and refuse to comply with instruction of lawful authority......i submit had that person been black this hip will not be given...i know the NDP will spend and spend on this matter because “we” can not offend “mr.white”...we have regulations here and i simply think that our regulations must be followed; especially at our ports of entry...people like cline; up-in-arm when their “friend” are not given “preferential-treatment”. Our law enforcement officer have a job to do and should be done with out fear or favour.....people should just come to BVI and do what the fu$$k they wish !!!!!!
  • lack of ........ (28/10/2013, 18:24) Like (1) Dislike (0) Reply
    u know we the people of the v.i who come on this sites and jus blogge really have no idea what we a DOING to this country we call home or a toutist destination. eg. it is againts the law to operate a camera on an officer (in uniform) on duty with out there conscent (1) who ever contacted or oked the koreans to come here and conducted such nature of business in the B.V.I should have had the authority infromed and there welcoming party at the PORT OF ENTRY. its not the first time we have brought poeple here for what ever reason. (2)why did they lied about there intentions , it will raise questions and concern.(3)we have to stop comparing ourselvies with the
  • ASAP (28/10/2013, 18:35) Like (6) Dislike (8) Reply
    PEOPLE!!! The MAN WAS IN THE BATHROOM!!!!! Not infront of the customs clearing. HE HAD ALL RIGHT TO USE HIS PHONE AND RECORD. PEOPLE GRT A GRIP! That officer was WRONG!!!
    • wise up (28/10/2013, 20:28) Like (1) Dislike (2) Reply

      ASAP; you are simply an "$$ and you need to travel; there are signs posted no cell phone/no cameras...when you go to the USVI that is one of the first warnings that you will see as you enter the customs/immigration holding area.....why dont you leave here and use your cell pone/camera while in customs/immigartion area..why or what was this man hiding in our bathrooms....that is suspicious and the law enforcement officer had all right to question the man.....most airport in this world do NOT allow pictures to be taken; its security risk...just for your information ASAP sorry not ASAP(just an "$$!!!!)

  • Aauce (28/10/2013, 18:46) Like (0) Dislike (1) Reply
    1st of all the small man couldn't chuck the thick officer .. Another one to go she owing l kind of things in her son name ??
  • Toilet block (28/10/2013, 19:15) Like (2) Dislike (1) Reply
    As a consideration for the talked about runway extension, what about additional toilets ?

    Belongers, residents, visitors, and Korean Journalists.

  • eat cake (28/10/2013, 19:50) Like (0) Dislike (0) Reply
    look ting in me lil country
    • civil sevants (28/10/2013, 21:49) Like (3) Dislike (1) Reply
      customs and Immegration do me a favour and put your best foot forward as we must present ourselves as something better, disciplined with morality and we will loudly reject wrongdoing in public office
    • ??????? (30/10/2013, 07:33) Like (0) Dislike (0) Reply
      tis worst dan tee tee in me mouth
  • make sense (28/10/2013, 19:55) Like (1) Dislike (0) Reply
    Suggestion to resolve the issue between customer service and security. Place camera/records to record questioning. Security is no smiling matter and manners makes the man. There must be some level ground to determine what is acceptable and what is not.
  • seriousness (28/10/2013, 20:04) Like (2) Dislike (1) Reply
    I am very disappointed with the custom officer's actions Two wrongs don't make a right, he was wrong. What kind of customer service training are given to these officers? I have personally experienced these officers displaying a lack of professionalism and downright rude - why would anyone want to come to the BVI? Bishop Cline hit it on the nail the other day, he was open about it but many people don't say anything, they just don't come back or recommend us as a destination of choice. Very disappointing.
    • . (28/10/2013, 21:59) Like (1) Dislike (1) Reply
      Customer service training...for Customs OFFICERS??? Are you serious? This is not a KFC, this is an official of our government, charged with securing our borders, they are not selling chicken.
  • fish (28/10/2013, 20:07) Like (4) Dislike (0) Reply
    so it was a fight for the rest room lol
  • born here (28/10/2013, 20:10) Like (2) Dislike (8) Reply
  • tola (28/10/2013, 20:13) Like (2) Dislike (1) Reply
    I would agree that this could have been handled better but I. See here that these two guys came with a set up plan I would go further and say john cline needs ti be investigated. As been part of the plot.
    • Tolian (28/10/2013, 22:21) Like (2) Dislike (0) Reply
      He needs to be investigated indeed, for a bishop he's more in the world than of the world
  • No right (28/10/2013, 20:26) Like (2) Dislike (1) Reply
    Take away the bruises on the man's neck and this isnt as bad as people making it seem. Customs officers are our first line of protection around our borders. The world is not as safe as it was many years ago as we now see the lengths (security procedures) customs around the world go to prevent potential risky situations. From the minute the decision was made that the Korean was to leave here he was no longer a visitor but rather a detainee. The guy was dishonest about his intentions for being here and was flagged to leave the island. On more than one occasion he leaves to go bathroom for lengthy periods of time to use his phone. Where else in the world can someone that is being detained be allowed to do whatever they want without surveillance or restrictions. It is the customs job to ensure that the detainee wasnt trying to escape. So the detainee sits in the bathroom and records convo of the officer and himself. Hello, its is not a right for anybody to use a public bathroom for whatever purpose that you want. The customers officer has authority over the detainee. The detainee clearly wasnt using the bathroom for its main purpose. The officer instructed the detainee to leave, the detainee did not comply. The officer does not have to ask politely. The detainee should follow the authority's instructions. Suppose the detainee was planting explosives or something crazy. Should we or any other country have to wait for the detainee to finish their phone call in the bathroom while being detained. The detainee produces a highly edited video that doesnt show any clear details of the struggle and we act as if the guy was being murdered because at the beginning of the edited video we see the detainee being treated for a few scratches.
  • wise up (28/10/2013, 20:34) Like (0) Dislike (1) Reply

    tola; i agree with you that c***e is full of him-self; his friends should just walking right in and he fully well know when he leave this BVI that he is subjected to rule and regulation of the other country but because he name c***e we must bend all the rules for him.....we did not hear from the same C***E on the same-sex-matter; allowing gays to get maried in our BVI....

  • big bird (28/10/2013, 21:14) Like (0) Dislike (0) Reply
    thanks vino for the video of this are always first that is why they want to close you down!!!! That's video you got id pure frustration on the officer part
  • BuzzBvi (28/10/2013, 21:25) Like (2) Dislike (2) Reply
    So BVIslanders view is that the rules of the BVI are that Customs officers can beat people up if they want to! And that if people do not like the "BVIslanders can beat up and abuse people how they please as it is our country" rules that we have here then they should go elsewhere.
    Guess it will not be too long before all our tourists and business associates go elsewhere if the rules here are that BVIslanders can do what they want to whoever they want whenever they want. Who would want to do business or visit such a lawless backward place.
    With those attictudes we are doomed
    • I hear ya but... (29/10/2013, 13:37) Like (0) Dislike (0) Reply

      I hear ya BuzzBvi, I understand what you're saying and it certainly shouldn't be the case that law enforcement in the BVI simply go around beating up vistors. I believe that this situation was handled poorly by the officer. The alleged brute force was over the top. However, how do you deal with someone that is clearly detained, breaking customs laws and regulations by using their cell phone, which i'm surprised wasn't taken from them in the get go but they breaking the law nonetheless, locks themself in the bathroom and puts up a resistance when asked to come out? Most visitors that are truly just visitors realizing that they don't have the necessary permit and that they lied on their government form would simply comply. But this reporter, strategically took to aggravating the officer, (though the officer was silly to take him on), but he aggravated him nonetheless when he was already in the wrong. How do you do with persons that are defiant to requests by legal authorities?

    • Well Sah (30/10/2013, 16:09) Like (1) Dislike (0) Reply
      Did anyone see him get beat, a phone in hand and not a picture of the officer hitting him, not one, and just a scratch on his neck with all that fury. Boy you people really lack intelligence. Can't you see the man is a reporter and was trying to get a story and setting this man up and acting crazy. The man came to get a major story, the officers got in his way and he decided he wasn't going back without a story even though he wouldn't get the story he came for. After all it must have been expensive to get here. Well go St. Thomas, P.R. or anywhere in the states, or Barbados, Antigua, Jamaica and see what would have happen to his @$$. This is a joke compared to what would have happened and you people know it. People just always want to call down the BVI so why do you all live here, I mean even the locals? Go somewhere else and live if here so bad.
  • DADDY FRIDAY (28/10/2013, 21:48) Like (1) Dislike (0) Reply
    Public officers should be the light in public administration in the BVI
  • Traveler (28/10/2013, 21:54) Like (2) Dislike (2) Reply
    PEOPLE GO CHECK TBLETTSOME RESTRICTED AREA. Obviously after being denied entry, he asked to use the bathroom. The man was in his right if he wanted to use his cellphone outside to record the behavior of who we having guarding our borders (criminal minded men/women) at times.....There's no where in The restricted area with a restroom. IF THERE IS, THEN HE WAS AGAINST BORDER PROTECTION LAWS.... I'm a BVIslander and it's no way I'm siding with the officer or the visitor. All I know it's a way to do things.
    • htuel (31/10/2013, 07:18) Like (0) Dislike (0) Reply
      I may be wrong but it appeared he already cleared immigration. What is customs duties after you cleared immigration.? Was he flagged by immigration or thrown to customs to be detained. Did he have something in his luggage that cause suspicion? If so was that made known to immigration and the Police? I could go on. I know it is a stressful job and the Adrenalin just be pumping especially when there is a communication problem but to find excuse for this behavior I will not. This job you required you be professional at all times; it require a calm head not macho-ism. If you venture t some place and got similar treatment what does it says about them? Think about it for a bit; then what does it says about us if we condone or make excuses for it?
  • 2 (28/10/2013, 22:00) Like (1) Dislike (0) Reply
    the man and the outside forces were in cahoots.

  • Tolian (28/10/2013, 22:18) Like (1) Dislike (0) Reply
    I think this clipping was edited and sometimes these media needs to be careful what they publishing . Tortola done looking bad already and like a bunch of crabs in a barrel and now this clipping is s prize forbyhis same news site. Aint no place in the world (maybe Korea or Tortola) you using bathroom and cell phone while in immigration or customs. Not even right there st. John its possible. Not saying the custom guy was right for his behavior but procedures is procedures. And we tiloans needs to find back the love and get rid of the hate.
  • The Analyst (28/10/2013, 22:40) Like (3) Dislike (1) Reply
    Common Sense, when you are not allowed in country, detain the passenger and remove their belongings from them. Second they are to be escorted at all times and must not leave the sight of the officer. Third Border Control is the responsibility of Immigration and it should have been immigration taking lead on the matter not customs. Immigration need to have two enforcement or task force officers at the Airport and other port of entries. These men came to attack the Financial Services and used a visitor or tourist cover so their intentions were not good. Doc this stems from opening a BVI Hong Kong Office. Low life like these will always come, so stop depend on Financial Services and let it run by itself. Find more economic pillars. Looking at the video it seems he was outside in the open area also. Customs and Immigration need to learn detain and apprehension procedures for unruly people.

    Customs and Immigration need to have a trainer who ensure officers are properly trained and prepared and evaluated every three months or so on the practices and procedures of border control.
  • long look me come from (28/10/2013, 23:02) Like (2) Dislike (0) Reply
    Putting all fun and jokes aside, This is some serious stuff we need to get to the bottom of this clip
  • Chris (28/10/2013, 23:03) Like (1) Dislike (0) Reply
    Why was this man using a camera in the restroom, and second the video was edited.. so it doesn't show all the right footage.
  • mask man (29/10/2013, 06:41) Like (3) Dislike (0) Reply
    where the sign that says no use of cellphones in bathroom ?
  • GoonSquad (29/10/2013, 06:47) Like (1) Dislike (0) Reply
    Calm down and relax my dear and gentle people. This is just part of the NDP and Premier’s programme to attract Asian tourists to the BVIs…that is why we did an Asian Office so get with the programme!!
  • Well (29/10/2013, 08:39) Like (3) Dislike (3) Reply
    I am shocked that some people are accepting this behaviour. It is wrong. It was wrong and will always be wrong. Why was the customs officer even involved in that? He wanted to use the bathroom? Why didn't he use the bathroom after the man got out? Why did he proceed to push the man out of the bathroom area? I was shocked to see the bruises on the man's neck, that was done by force. If it indeed was a set up, he surely fell for it and succeeded to degrade the BVI. As citizens we should not accept this behavior. The situation was to be dealt with in a more professional manner and by immigration, not customs as it was an immigration issue. If you don't stand for something you fall for anything
  • from somewhere (29/10/2013, 09:17) Like (1) Dislike (1) Reply
    why every incident has to turn to country against country and polical party against political party. Why each individual cant take responsibility for their actions. Another trained official would have handled the situation better, i am sure. it is clear that this officer lacks the proper courteous training. it has nothing to do with what the individual came for. this could have been avoided all the way. it doesnt show good on the BVI, but what, the BVI is not a plague. the officer needs to be polite and humble, and handle situations in manners that wil not raise red flags to the country.
  • Big Mama (29/10/2013, 09:56) Like (3) Dislike (2) Reply
    This incident makes the Virgin Islands looks really bad. The public should refrain from making any further comments until the investigation is conclusive. Some of the comments are senseless and is only going to paint a much more negative picture against the Virgin Islands. Bear in mind that there are many individuals around the world reading our news.

    As a Customs Officer assigned to the port of entry there are many criteria one must possess. You are the first point of contact when travelers arrive. Because of frequent interaction with travelers, you must be patient, cool tempered and have sound judgment. Sad to say not everyone can do this type of work which at times can be stressful. However, you must be able to handle all types of personalities or scenario. You must remain professional at all times no matter the circumstances.

    A Customs Officer will need to be firm but fair. You will also need to be honest in applying rules.

    It appears that a refresher course is warranted so that the officers can improved on carrying out their daily duties. Anger management therapy should also be considered.
  • Hmm (29/10/2013, 10:30) Like (1) Dislike (0) Reply

    W*** don't care about his officers .. he gonna pick up another weed head off the street anyway !!!

  • Me (29/10/2013, 11:03) Like (1) Dislike (0) Reply
    Oh to have had a taser!
  • stand for something 1 (29/10/2013, 11:28) Like (1) Dislike (1) Reply
    i know who that officer is n is a damn shame that he would go out of his way to be looking trouble n handling the passenger or anyone like that abusing his aurthority them is the kind of ppl they got in power n making all the government money even doh the gentleman may have been moving weird it doesn't give him the right i could bet they won't fire he or suspend him with no pay cause of name..... n they had hit sistah joyce hard i don't care who want say wha he wrong dead wrong n i know de voice n de officer wish that was me i swear
  • fox news (29/10/2013, 13:00) Like (4) Dislike (0) Reply
    This whole thing is most unfortunate it cannot be good for any side
  • zoe (29/10/2013, 15:50) Like (0) Dislike (0) Reply
    ok people the two day talk is over lets move on to the next topic
  • kkk (29/10/2013, 15:59) Like (3) Dislike (0) Reply
    if this was a black man would you all react the same?
  • @ KKK (29/10/2013, 18:21) Like (0) Dislike (0) Reply
    While you have a right to your opinion like we all do I'm really struggling to see how your coming up with this
  • high (29/10/2013, 21:07) Like (0) Dislike (0) Reply
    Well if everything was done to international standard why an investigation?
  • Ain't Nothing (30/10/2013, 12:53) Like (0) Dislike (0) Reply
    Did anyone notice that this man is shouting and crying out so loud and he only has scratches on his neck. The officer was trying to put him out of the area or handcuff him or something. How come he had a recording device in his hand and it only shows the officers hand one time, why is it not showing him hitting him with all the noise he was making. He only had the phone turned away from them???? I say he cut some of it because it may show that the officer was doing was trying to restrain him but, if he had hit him, I know that officer and that man would have been black and blue all over not just neck bruises . Maybe it didn't happen. Has anyone thought that he might have set up this officer and screaming bloody murder to enhance the whole thing. Maybe not even a planned one but just spontaneously decide to do it because of whatever the issues were at hand. And now they send them out so one may never know the motive. Reporters do strange things for a story as seen all over the world. I very much agree that Mr. Green did not handle the situation correctly. If he wanted the man to come he should have used his authority and ask him to leave the restroom which was in a restricted area and would only be allowed by authorization from an officer in charge while in custody. He should have just asked him to come out after being in there so long. You are not allowed to use cell phones in that area I BELIEVE. However, after he came out all I ascertained was a man who couldn't get the story he came for and decided to make another by provoking an officer (who by the way doesn't need any provocation) to act in a manner that would make him angry. Listen to how he is talking to him in the bathroom and why would he be taping an officer asking him to leave the bathroom. I SAY SETUP! and G**** you fell for it. You are a pain most times but I have seen you nice many times. I guess sometimes you overly do your Job. Sorry that you got in this mess.
  • mmario (30/10/2013, 15:46) Like (0) Dislike (2) Reply
    It's all rubbish. Who told you that you can't use your phone in a none restricted area at the airport. The airport restroom area is a none restricted area once you are inside the restroom none one can tell you which number to dial #1 or #2 so he was whithin his right to use the phone. Also, the dude/officer kept asking him if he wanted the handcuffs while he had him pinned to the floor according to the video. How there you force someone out of the restroom that on its own is impolite to do. Another thing - If the restrooms are inside the secure area at the airport then it's a stupid idea to have it setup this way.
  • htuel (31/10/2013, 07:01) Like (0) Dislike (0) Reply
    It appears that Immigration has cleared this man so what issue does the custom officer had with him to prevent him from firstly clearing his belongings. Did he uncover some contraband (s) in his possession? I am certain that the custom and immigration's duties are clearly delineated/documented. Then again I may be wrong on that for I have seen security guards acting up when passengers ask simple questions. I have seen people property dashed in garbage bin with rude and malicious intent, customers coming or going treated with disdain. I know there's been complaint about other places and other people but if they treated people deplorably/terribly does that excuse us or give us liberty to do the same? Who supervises immigration and custom officers at the airport or better yet are there any shift supervisors on the ground at the airport? If there is one then where was he/her and if there was none then that to needs addressing. This kind of behavior cannot be justified. Was the Police called in at any time when matters appeared to escalated? If no why not and is this not part of procedure/protocol. Was there any signs in any of the bathrooms that indicate that phone use is not allowed/restricted? What I noticed alot is that people who are in charge knows certain things that ordinary people don't but they refuse to share their knowledge and authorities fail to put up these notices to CLEARLY inform these same people. These information should be clear for the deaf, dumb, blind, literate and illiterate alike. Failing to do so can cause many a problem. By the way will there be some public forum besides this one to address the many shortcomings in our service industry? Let us use this as a springboard to better equip ourselves for the future.

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