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LIME subscribers up in arms over JVD service quality

- GM promises immediate enquiry & response to issues faced
The LIME flagship store in Road Town, Tortola. Photo:VINO/File
Residents of Jost Van Dyke have reportedly been experiencing issues with their LIME mobile handsets for at least six months. Photo:VINO
Residents of Jost Van Dyke have reportedly been experiencing issues with their LIME mobile handsets for at least six months. Photo:VINO
GREAT HARBOUR, Jost Van Dyke, VI – Several LIME subscribers located in Jost Van Dyke (JVD) are upset about the quality of service being received on their mobile phones noting that the service has caused much frustration over the past few months.

One subscriber related, “It’s messing up all the time… you can’t get through with a call… every time you call somebody it [cuts off and] you have to dial them twice [in order to have a conversation].”

When asked what measures were taken towards rectifying the issue, the subscriber said, “I called [LIME] and I asked them, they told me that it was a regular something and that they’d look into it and that was it.”

The customer added, “It really is a problem, you can’t get through sometimes somebody calls [for a job and] the phone cuts off and you have to call them back again… you can’t get through unless you make two calls at all times.”

The problem had been occurring for nearly two months with the customer’s phone and it was related that the subscriber had previously been in possession of a CCT phone but never experienced the same issues with their previous phone.

“The problem really needs addressing, wherever you call, it must be a double call… it’s ‘hello, hello, hello’ you’re hearing the person but they’re not hearing you… if I call somebody now they’re hearing me but I’m not hearing them… and it goes back and forth; you must make two calls in order to connect,” the subscriber expressed.

Another subscriber claimed that he had been having issues with his mobile line for over six months. “They didn’t even send a text to [our] phones, saying there is a problem. They are not giving us any justice… man we’re [upset] about it,” he added.

When contacted, General Manager of LIME, Mr Sean Auguste, expressed that he wasn’t aware of the issue until his assistant had just related this news site’s information.

“What we’ve done is we’ve had a chat with the head of technology saying that we need to get on to this. So I do not have an update now [but] I’m getting somebody to look at it,” Mr Auguste stated. “Obviously,” he continued, “the intention is if we have a problem then it’s to restore [normal service] as soon as possible.”

“I’ve put somebody on it, and the objective of course is to sort it out, I don’t know what it is but whatever it is we’ll sort it out as soon as we possibly can… so we’re on it now.”

3 Responses to “LIME subscribers up in arms over JVD service quality”

  • ???? (22/01/2013, 20:18) Like (0) Dislike (0) Reply
    Jah what else is new?
  • Customer (23/01/2013, 13:02) Like (3) Dislike (0) Reply
    I experience the same problem in Long Bay and I have made several reports on this. The answer is always that they are not aware and no one else has complained. Just turn the handset off and on, which does not remedy the problem. The other recording occuring is that we should dial 1 and then the area code in order to process a local call. THIS IS EXTREEMLY FRUSTRATING! They know about the problem because it has been ongoing for about a year now.

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