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Press Release From Independent Source

Labour Department Officers receive top commendations

Labour Department Officers receive top commendations. Photo: GIS
ROAD TOWN, Tortola, VI - Three employees from the Labour Department are the first public officers to be entered into the ‘Star Membership Club’ of the Public Service Customer Service Virtual Mailbox.

According to a Press Release dated, November 15, 2018, Kia Soares, Leonardo Callwood and Marylene Tyson received exceptional ratings following their interactions with the public.

The release noted that Deputy Governor Mr David D. Archer, Jr and members of his team visited the department and presented the trio with their letters of recognition in the presence of Labour Commissioner, Mrs Janice Rymer.

The release said Mr Archer was pleased at the quick response of the public just one day after the system went live. 

He extolled the endeavours of each officer in their efforts to provide the best possible service to their customers. 

The officer’s ratings provided by members of the public ranged from being patient, clear and knowledgeable to empathetic, kind and positive.

The Public Service Customer Service Virtual Mailbox was launched on November 12 and is implemented in nine customer facing departments namely:  Motor Vehicles; Labour; Immigration; Her Majesty’s Customs; Youth Affairs and Sports; Water and Sewerage; Social Development; Trade, Investment Promotion and Consumer Affairs and the Civil Registry and Passport Office.

The mailbox is designed to answer the question, ‘How did I serve you?’  It provides a source of transparency and accountability in the area of customer service as the Public Service transforms to attain ‘Public Service Excellence’. 

8 Responses to “Labour Department Officers receive top commendations”

  • 123 (16/11/2018, 11:37) Like (19) Dislike (0) Reply
    yes three of the best especially Callwood
    • Kimble (16/11/2018, 13:16) Like (9) Dislike (0) Reply
      All of my interactions with Mr. Callwood and Ms. Tyson have been positive. They are knowledgeable, helpful, patient and courteous. Well deserved recognition! I have only exchanged pleasantries with Ms. Soares. Hopefully I will have more interactions with her in the future.
  • Country Gal (16/11/2018, 20:45) Like (2) Dislike (1) Reply
    It just a show
  • 1 (17/11/2018, 07:24) Like (2) Dislike (0) Reply
  • The fact (17/11/2018, 08:19) Like (4) Dislike (0) Reply
    If you ask me Ellenett and the smiling one upstairs are the best
  • PAPI (17/11/2018, 08:21) Like (2) Dislike (0) Reply
    The receptionist upstairs Ms Floyd is great I love her smile
  • east (20/11/2018, 12:08) Like (0) Dislike (0) Reply
    why Janice don't take that frizzle mop off her head... She looks even stupider and DUMBER that she was BEFORE ... Not an intelligent person at all ..... DEFINITLY NOT FOR THE LOCALS THEN AGAIN SHE AINT FROM HERE

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