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It took 4 years for a decision on naturalization application- Elton Georges

- Is the Territory getting value for money with Complaints Commissioner’s post? Hon. Christian asked
Complaints Commissioner Elton Gorges told the SFC that the public is getting value for money from his office. He said that most of the complaints to his office are delays and non-responsiveness in getting things like applications dealt with or request for information from Government.
On his new talk show 'BVI forum' on channel 51, controversial talk show host Edmund Maduro in January accused the Complaint Commissioner of being a
On his new talk show 'BVI forum' on channel 51, controversial talk show host Edmund Maduro in January accused the Complaint Commissioner of being a "waste of time" and claimed all he does is "write letters".
ROAD TOWN, Tortola, VI - Elton Georges, a former Deputy Governor who holds the newly created post following the 2007 Virgin Islands Constitution of Complaints Commissioner (CC) appeared before the Standing Finance Committee (SFC) to defend his budgetary allocation.

Territorial At Large Member Archibald C. Christian enquired how the CC found his role and whether he considered that the Territory was getting value for money based on that position.

Mr. Georges noted that the questions were two fold and responded that it was an interesting job and the office was kept very busy achieving what was intended when the office was established. Additionally, he believes that “the Territory was getting value for money in the services rendered to the people and to the Government”.

Four years for a response to one application made in 2003 for naturalization

Hon. Christian then enquired about the most frequent type of complaint received. The CC responded that without a doubt it was delays and non-responsiveness in getting things such as applications dealt with or requests for information, where persons wrote in or applied and there was a long delay in responding.

Mr. Georges illustrated by referring to the office responding to a complaint regarding an application for naturalization made in 2003 and decision was only made in 2007, but during that time no one was up-dated unless they called the office to follow up.

Minister for Health and Social Development Ronne W. Skelton enquired about the total number of cases dealt with since the office had been established.

The CC explained that when one referred to the number of cases, a distinction must be made between persons calling the office, walk-ins and writing to the office regarding matters. He stated that with all three combined, the total was nearly 300 or so, perhaps even more.

However, Minister Skelton clarified that he was requesting the total number, since the CC would have had to judge which of the complaints were relevant.

The Minister repeated the question and requested the total number, whether the complaints were relevant or irrelevant.

The CC replied that what he was speaking to and in regards to matters brought before the office, in total it was over 300 in the three years that the Complaints Commission had been established.

In terms of raw figure of relevant complaints Mr. Georges told the SFC that in 2009 the number of investigations was 5, in 2010 it was about 14 and in 2011 approximately 20 or so. The CC also told the Committee during his presentation that his office did not have a lawyer and in some cases they may need legal advice.

He told the Members that legal advice was so costly that they had to carefully consider when it was needed and the small funds that were available could be exhausted getting advice on one matter.

Edmund Maduro accused Complaints Commissioner of being a waste of time

Meanwhile, earlier this year, controversial talk show host Edmund Maduro on his new TV talk show ‘BVI Forum’ on CBN channel 51, had described the Virgin Islands’ Complaints Commissioner “as a waste of time”.

He was at the time speaking live on his show on Sunday January 29, 2012.

Maduro was at the time responding to a caller to his show who suggested that the Territory has a Complaints Commissioner as another alternative, if the public was not obtaining proper redress from the Labour Department.

Maduro claimed that all the Complaints Commissioner does is just “write letters” and that there is the need for someone who could get up and go out in the community.

Mr. Maduro, a retired civil servant and former Chief Immigration Officer, claimed on the same show that he took two persons to the Labour Commissioner to address an issue and he was treated like a “pig” and had to walk out of the meeting. He offered no further details on the situation.

11 Responses to “It took 4 years for a decision on naturalization application- Elton Georges”

  • don q (04/04/2012, 15:04) Like (0) Dislike (0) Reply
    what value for money??please just an old bouy net work
  • why he? (04/04/2012, 15:31) Like (0) Dislike (0) Reply
    Edmund again??? damm
  • ausar (04/04/2012, 15:46) Like (0) Dislike (0) Reply
    The problem as I see it is that the government continues to recycle the "old" for the "new". This man is only familiar with issues of the past and it is about high time that the government appoints one with a fresher approach to the issues !
  • should have taken 20! (04/04/2012, 17:03) Like (0) Dislike (0) Reply
    please only four years it should have taken longer as it seems like we are giving away the country with belongers and nationalization...bad policy boss
  • schupes (04/04/2012, 19:11) Like (0) Dislike (0) Reply
    Value for money my @$$. I wrote to his office with a complaint about 4 months ago and didnt even get the courtesy of a response of acknowledgment. I know they got the letter, because it was hand delivered to his office by me, so dont go blaming the Post Office's snail mail.
  • tool for votes (04/04/2012, 23:24) Like (0) Dislike (0) Reply
    with the NDP in every body and their mother will get belongers you watch...they will use this as a political tool to get votes
  • Diaspora (04/04/2012, 23:34) Like (0) Dislike (0) Reply
    Asking the Complaints Commissioner if his position offer value for money was a wasted question. He would have to be moron to say that his job offers no value. If you really wanted a true answer why not ask customers how satisfied they are with the service. The HOA is place for serious and substantive debate on issues that affect locals and residents. Why waste time questions where the answers are obvious.
  • bad for tola (05/04/2012, 16:39) Like (0) Dislike (0) Reply
    there have been other things that took longer than four years it's who like who and who not for who...what a crazy system
  • reserch (06/04/2012, 18:06) Like (0) Dislike (0) Reply
    who was in power for those four years 2003-2007???? ayo island people who love that party need to check

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