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InterCaribbean Passenger woes to continue into December

-company failed to train new recruits in time, says flight simulator broke down
November 10th, 2018 | Tags: interCaribbean Airways Lyndon Gardiner
Stranded InterCaribbean Passengers in the Virgin Islands. Photo: Facebook
InterCaribbean Airways has in recent days had several delays causing passengers to be stranded in several countries. Photo: Internet Source
InterCaribbean Airways has in recent days had several delays causing passengers to be stranded in several countries. Photo: Internet Source
BEEF ISLAND, VI – InterCaribbean Airways has in recent days had several delays causing passengers to be stranded in countries such as the Virgin Islands (VI), St Marteen and the Dominican Republic and according to the company the delays are as a result of a failure to finish training its new recruits in addition to its contracted flight simulator being down.

Chairman of the company, Lyndon R. Gardiner, has since apologized and in the process announced that it has reduced its flight schedules a system to last until December 15, 2018.

According to Mr Gardiner, “the root cause of the problem was an unforeseen delay of several weeks in the training schedule for new hired flight crew after our service provider experienced a protracted delay in their flight simulator being operational.”

He said “flight simulator training is a necessary part of our flight training programme for all new hires.”

It was noted that when training began for the new recruits, the flight simulator broke down for a protracted period, “and the delay severely impacted our ability to keep to our intended schedule.”

According to Gardiner “as part of our recovery plan, a decision has been taken to reduce the flight schedule with effect from November 11th until December 15th in order to give the new flight crews, all hired from the islands we serve and currently onboarding process sufficient time to complete the required training.”

Affected passengers have since been given the option of a full ticket refund or rebooking on another flight.

7 Responses to “InterCaribbean Passenger woes to continue into December ”

  • facts (10/11/2018, 21:16) Like (12) Dislike (2) Reply
    Thats what happen when you want all and get none
  • ABC (10/11/2018, 21:49) Like (8) Dislike (0) Reply
    So close to Christmas to have this
  • wize up (10/11/2018, 23:39) Like (10) Dislike (0) Reply
    consumer protection is needed in this territory you pay these folks to transport you from one point to another and they simply cancel the flight leaving you thought LIAT was bad!!!!
  • Read and understand (11/11/2018, 11:55) Like (8) Dislike (6) Reply
    Things happen in business. Businesses have their highs and lows whether an airline, supermarket or clothing store.

    When it was good nobody complained or even give the company props now that things are not going according to plan you complain. This is clearly a temporary issue and pnce the new pilots are on boars this will regulate.... at least I hope so.

    #Shit happens, plan for the worst, #hope for better, die hard intercaribbean fan.
    • wize up (11/11/2018, 14:41) Like (1) Dislike (0) Reply
      @ read and understand: there is a things standard of service: when you pick your phone and called 911 there a far greater expectations in the level of service than when you pick up your phone call a friend: don’t jump in water if W can’t swim: you won’t open up a supermarket with empty shelves ......just for your information when one make bookings with a given carrier; your confirm reservation is a contractural agreement: in our country we the people pays big money for very mediocure service: cell phone services is no exception; big money poor internet and massive drop call
    • ohh hush (12/11/2018, 09:53) Like (3) Dislike (1) Reply
      you can sit at your phone and type whatever seems politically correct for you. Yes, things happen and no one is disputing that. Simple customer service is the key here. The airline knew they don't have any pilots. In booking my ticket I had to give a phone number and an email address. Not to mention I checked in for my flight and waiting in the departure lounge. Why have a set of grown people waiting and not just speak the truth forthwith instead of taking us for joy rides. There were people travelling to different destinations. Some sick, some elderly, some with babies and young children. A guy running back to his home for his wedding.

      All the airline had to do was come straight and tell us from the onset. They knew better than anyone that they didn't have pilots to fly their planes. So why tell me the flight is delayed for an hour when it is actually cancelled then leave the passengers to work it out for themselves by total absence at the check-in counter.

      Yes things happen, but just be straight with people.
  • Blessed (12/11/2018, 22:29) Like (0) Dislike (0) Reply
    Smile Jesus Love'S You

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