Persons who have left the VI permanently should send an email to info@vinhi.vg to inform NHI of their relocation. Photo: Provided

Deputy Director of the Social Security Board with responsibility to NHI, Mr Roy E. Barry said, “We understand there are some persons who may have left the Virgin Islands under special circumstances - some have permanently relocated because of the devastation caused by Hurricane Irma, while others have been temporarily relocated by their companies. We are kindly asking anyone who has left the BVI to inform NHI soonest.”

Persons who have left the VI permanently should send an email to info@vinhi.vg to inform NHI of their relocation. Those persons will have three months coverage before their insurance is cancelled.

Companies with employees who are temporarily stationed at external offices are asked to continue to remit the necessary payment for employees’ contributions.

NHI honours claims

Regarding claims, Mr Barry said, “We want to reassure beneficiaries that claims will still be honoured if they have left the Territory. The standard procedure remains.”

Individual claims must be submitted within 90 days, and are processed between 30 and 60 days. For services that received pre-approval, NHI pays 20%, but if services were not approved, NHI pays 60%.

The dollar amount is based on NHI’s fee schedule. The National Health Insurance (NHI) of the Virgin Islands is designed to provide every resident of the Virgin Islands with affordable access to the health services they need.