Digicel to make statement on WhatsApp & Skype call blocking ‘soon’
“We are aware of the comments and opinions of our valued customers in relation to VoIP services on our network and pride ourselves on doing everything possible to provide the best customer experience. We are working hard on an approach and will be making an announcement on this in the very near future,” said Mr Gordon.
This news site took the opportunity to seek a response from Mr Gordon as it relates to the services as descending voices were loud when he addressed close to three hundred young ladies at Follow the Movement (FTM) ‘Show Love’ seminar on October 15, 2015.
At the seminar, Mr Gordon said Digicel takes its social responsibility very seriously, and embraces every opportunity to serve the community as it strives to enhance the ability to access fast, reliable and affordable communication services.
WhatsApp & Skype call blocking
He said Digicel’s ambition is to transform internet access in the Virgin Islands (VI) and to date it has invested $30m in the VI’s network, continues to innovate “by introducing the lowest price, best-selling smartphones, offer data plans for one day, one week or one month – from as low as $2 and on Digicel’s 4G network, Facebook, Instagram, Twitter, WhatsApp are free.”
The background grumble came at the mention of free WhatsApp. Digicel is one of two telecommunications companies blocking access to WhatsApp and Skype calls using the customers’ data plan.
Recently, Minister for Communications and works Honourable Mark H. Vanterpool stated that while he is not in support of the company’s actions it’s a matter that has been entrusted in the hands of the Telecommunication Regulatory Commission (TRC) and he was not going to interfere.
However, according to Mr Gordon, Digicel wants to be better in customer service, operations, making first class communication and entertainment services available to everyone.
“Facebook, Instagram, Twitter, WhatsApp should not be a luxury, but a necessity, as we connect with our families and friends across the globe (and that’s why they are free when you are a Digicel customer). Reliable and affordable home internet and world class television service should not just be for people in the US but available to all of us here in the BVI,” he stated.
Mr Gordon said Digicel’s objective is to bring the world of communications into schools, offices, into hands and very soon into homes.
Technology is ever changing and with that, it’s use (or misuse) and, on that note, Mr Gordon said directly to the young ladies of the seminar, “We caution our young women to act with prudence as they access the World Wide Web, and you can rest assured that Digicel will do whatever is necessary to protect our young people and especially our young women. We want you to know it is safe to surf, stream and share with the BVI’s bigger better network.”
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26 Responses to “Digicel to make statement on WhatsApp & Skype call blocking ‘soon’”
Was promise Credit several times due to disconnections which were not my fault never got the credit
CCT or LIME all the way.
Aren't Digicel suppose to pay a fine for this kind of unethical and unlawful behavior?
In a different jurisdiction the public utilities commission usually "stand up" for the people in this kind of unlawful act in this day and age in telecommunication. This blocking of social media is a primitive one.
No phone company should engage in putting the people in bondage. This is an act of not embracing technology but moving away from it
If I was with them and they started REMOVING programs I can use with the data I paying for..that was it.
Move.
Just like how I moved from CCT when they wanted me to buy a new phone to jump on their new spectrum...same way I woulda change if Digicel blocked any website/program/app because they couldn't compete with or make money off of it.
Let's be fair, they seem to be trying...