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Digicel going above & beyond for its customers- Kevin R. Gordon

September 28th, 2017 | Tags: Digicel Kevin R. Gordon rebuild restort bill waiver
Kevin R. Gordon, CEO of Digicel’s Virgin Islands branch and a member of his team working on one of their sites that was damaged during the hurricane. Photo: Provided
Work being done on one of Digicel's site that was damaged during Hurricane Irma. Photo: Provided
Work being done on one of Digicel's site that was damaged during Hurricane Irma. Photo: Provided
WICKHAMS CAY I, Tortola, VI - “We are working as hard as possible to restore services to the BVI but we are not doing this alone it’s a massive effort. We had at least eight persons in the office just riding the hurricane through to ensure that the switch room was kept up and running and we are grateful for them.”

This is according to Kevin R. Gordon, CEO of Digicel’s Virgin Islands branch, in an exclusive interview with our newsoom on on Wednesday September 27, 2017.

According to Mr Gordon, Digicel’s staff worked tirelessly and did what was necessary to keep the service up and running.

“When the air condition, light and power went and when everything was dead, our generators kicked in. There was no air condition in the office because Irma decided she was going to take those air condition units off the roof and the guys did what they had to do. They strung up the air condition fans in the server room on a 120 volt system and hung them right across the entire server room to keep the heat out; it was 110 degrees at the time but they did what they had to do,” adding that he is very grateful for his technical team.

Mr Gordon noted that the work being done is not just an individual effort but rather a community effort, adding that although he is the face of Digicel, he has a “system in the backing”, so he is grateful for his staff’s unwavering dedication.

The CEO disclosed that following the devastation of hurricane Irma, Digicel is currently going through a complete rebuilding of its entire network to better serve customers.

Areas restored with service

According to Mr Gordon, there are 34 communities from East End, going back to West End, that have full coverage.

He explained that there are strategic sites that will bring coverage into other areas until the key sites are fully operational.

“There are some key sites that we have to get online and that’s what the guys are working on and we have over 5 to 6 sites that the guys are working on,” said Mr Gordon.

Digicel service has been restored to the following areas: Spanish Town and Virgin Gorda Ferry Dock, Purcell Estate, Shannon, Beef Island, Steep Hill, Road Reef Marina, Chalwell, East End, Ridge Road, Threadfall, Sea Cows Bay, Albion, Long Bush, George's Hollow, Cane Garden Bay, Lower Estate, Huntums Ghut, Baughers Bay, Meyers, McNamara, Free Bottom, Lower Fort Hill, Prospect Reef, Manuel Reef, Pasea Estate and the Lower Fish Bay regions.

In addition, Parham Town, Greenland, East End Village, East End Long Look, Hannah’s, Fat Hogs Bay, Long Bay, Trellis Bay, Guana Island in regions of Tom Bard Bay, Low Bay and West End Bay, along with the Scrub Island districts of West Bay South, East South Bay and Marina.

Waivers on bills

Mr Gordon also disclosed that concession will be given to customers especially those who are involved in relief efforts.

He further explained that during the hurricane persons where allowed to make free calls – whether prepaid or postpaid- and free credit was given to allow persons to active a data plan before and after hurricane Irma, noting that he understood that everybody would not be able to make it to the retail store.

Meanwhile, Mr Gordon admitted that in order for Digicel to get back to where it once was and to do a complete rebuild of its network, it would take millions: “This is a complete rebuild and it takes money to get back to that place and we are working as fast as we can. We have already invested millions just to get the temporary structures here on the island to restore service and we are going to spend millions to rebuild the network,” explained Mr Gordon.

He continued, “So we are asking for your patience. We are asking for your support and it’s not a lot to ask and we will make concisions when and where we can but we are asking for everybody’s support as we try to get the entire territory connected.”

10 Responses to “Digicel going above & beyond for its customers- Kevin R. Gordon”

  • Customer (28/09/2017, 18:40) Like (2) Dislike (0) Reply
    well done Kevin
    • Digicel. OMG. Excellent. Rite Way was good also (29/09/2017, 08:55) Like (0) Dislike (1) Reply
      Some business using this Disaster as their perfect storm to lay off and cut back woekers. The sad part is that its the wrong set of workers going get cut back and laid off... Hope they have the courage to start from the top tackle the big salaries who doing nothing.. Then again no one needs to get laid off. Get everyone involved in the rebuilding the office sraff. The regular workers the managers the marketing.people Give the punlic and the customers the assurance that ypur business will be back faster and better than before...
  • Digicel im proud of u (29/09/2017, 08:25) Like (2) Dislike (0) Reply
    Digicel has proven themselve to better in every family is a lime user. We already switch to Digicel..In times like these is when u know who cares . who real and who is fake... Digicel Congtats im so impress how u deal with your customers during these terrible times...
  • Here r the disaster medals.. (29/09/2017, 08:48) Like (0) Dislike (5) Reply
    Digicel-Gold.....Delta- Silver...Scotia and First Caribbean Rite .Way was doing well until they bring soldiers with guns in the store. There were no need for that.. That depreciate their Gold Medal effort down to a Bronx Medal...
    • delta? (29/09/2017, 16:34) Like (0) Dislike (0) Reply
      I can't agree with any price-gouging..
    • strpz (30/09/2017, 09:19) Like (1) Dislike (0) Reply
      You fulla crap. a bank n you dont want security. if they can be going sround stealing generator think again you IDIOT..
  • farmer brown (29/09/2017, 12:51) Like (6) Dislike (0) Reply
    good thing a brother is in charge, see how fast we got service back!
  • Flow customer (genuine) (29/09/2017, 16:32) Like (0) Dislike (0) Reply
    I must give Digicel its kudos....their service worked better than Flow for both hurricanes...I getting signal in West End while Flow is non-existent. I was a long time Flow customer and still am but Digicel y'all did well with the service through these hurricanes. Flow needs to up the anti
  • Flow customer (genuine) (29/09/2017, 16:36) Like (1) Dislike (0) Reply
    what I can thank Flow for is the free data and credit to make calls and text...but alotta the time you couldn't get the signal to use.
  • zzzzz (29/09/2017, 18:51) Like (0) Dislike (0) Reply
    Where is CCT IN ALL THIS?

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