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Digicel customers in love with new interactive setup

- others expressed need for improved service
While some customers praise Digicel for good service, others still complain about not receiving good services. Photo: VINO
CEO of Digicel, Kevin R. Gordon revealed that there is 100 percent coverage on the islands of Tortola, Anegada and Virgin Gorda, while noting that Jost van Dyke has 95 percent coverage. Photo: VINO
CEO of Digicel, Kevin R. Gordon revealed that there is 100 percent coverage on the islands of Tortola, Anegada and Virgin Gorda, while noting that Jost van Dyke has 95 percent coverage. Photo: VINO
ROAD TOWN, Tortola, VI - As Digicel restores and rebuilds its network after sustaining damages to cell sites by Hurricane Irma on September 6, 2017, it is fully back on track with a new customer centric experience.

Digicel reopened its flagship store located on Waterfront Drive in Road Town on Tuesday, November 21, 2017 with new and improved customer interactive experience.

In an exclusive interview with CEO of Digicel, Kevin R. Gordon, he revealed that there is 100 percent coverage on the islands of Tortola, Anegada and Virgin Gorda, while noting that Jost van Dyke has 95 percent coverage.

He said, "We have coverage everywhere so if you need coverage from Digicel you can get coverage. We pride ourselves not in just restoring the network but restoring lives of our customers and that’s what we have done."

He further commented that Digicel brought workers from Jamaica, St Lucia, Barbados and other countries to assist with the rebuilding, adding that the aim was to get connectivity up and running through the mobile cell sites.

"We are proud and happy to have been a part of that journey. We are happy for our customers that they stayed with us through the process and I know it wasn’t easy guys but we want to thank you for your patience with us," expressed Mr Kevin R. Gordon with a smile.

In love with the new set up

Our newsroom caught up with some customers and asked them what they thought about the new setup of the store and the service.

Ms Kimberly S. Evans, a Jamaican national and Digicel customer for 3 years, expressed that she is "in love with the new set".

She said, "This is the best interactive set up I've seen. One thing about Digicel, they are all about pleasing their customers to the fullest."

Speaking with Brian L. Williams, Digicel customer for 7 years, he stated that the set up is good and he likes that it is interactive.

"What I like most is they manage your account section where you don't have to wait in line to top up or pay a bill, you can do it on your own. Digicel is definitely the better network," said Mr Williams.

Still work to be done

While some persons praised Digicel on its excellent service, other customers complained about receiving not so good service.

Shari V. Liburd revealed to our news reporter that she is a new Digicel customer.

"I use to be a Flow customer but they weren't acting right when it comes to service especially during and after Irma. So I decided to switch to Digicel to see if they can give me what I'm looking for or they are just like Flow," explained Ms Liburd.

"Digicel is all about showing off. They say they are the bigger better network but myself and some of my friends get drop calls a lot of times. That money they using to do up fancy thing, they need to invest it and make the service better," expressed an unsatisfied customers.

Kenisha M. Gonzales expressed that she has issues with her data plan from Digicel.

"I think my data plan is finishing too fast. Sometimes I find myself paying for another plan even though the previous one hasn't expired as yet," claimed Ms Gonzales.

5 Responses to “Digicel customers in love with new interactive setup”

  • apple pie (22/11/2017, 14:52) Like (4) Dislike (3) Reply
    Worse internet
  • Oh Please! (22/11/2017, 16:26) Like (4) Dislike (1) Reply
    POOR POOR POOR POOR POOR POOR POOR POOR POOR SERVICE!!! CALLS ARE DROPPING LIKE CRAZY! INTERNET IS RIDICULOUS. Kudos to your re-opening!!!
  • lolol (23/11/2017, 21:45) Like (0) Dislike (1) Reply
    poor customer service and poor internet, all fake!
  • LNB (24/11/2017, 07:01) Like (0) Dislike (0) Reply
    Big fancy store and the average wait time is still more than an hour just to pay a bill. Then the simplest request takes another 20-30 minutes for them to address. Waste of time.


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