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VI Gov't says 215 problems solved through BVI GOV Report It App

A total of 215 problems have been solved to date through the “BVI GOV Report It” App, the Government of the Virgin Islands has claimed. Photo: Google Play
The App allows the public to take photos and file live, trackable reports of Public Service non-emergencies such as potholes, broken pipes and signage, stray animals, derelict vehicles, and other related issues. Photo: GIS
The App allows the public to take photos and file live, trackable reports of Public Service non-emergencies such as potholes, broken pipes and signage, stray animals, derelict vehicles, and other related issues. Photo: GIS
ROAD TOWN, Tortola, VI- A total of 215 problems have been solved to date through the “BVI GOV Report It” App, the Government of the Virgin Islands has claimed.

The App allows the public to take photos and file live, trackable reports of Public Service non-emergencies such as potholes, broken pipes and signage, stray animals, derelict vehicles, and other related issues.

According to Government Information Service (GIS) in a press release on March 26, 2024, a total of 313 reports were made since the App’s initial launch in April 2023 and 215 problems have been solved to date, while 98 solutions are in progress.

Customer Service Manager Ms Abbarah Brown said, “The App has done exceptionally well in its first year, and I would like to acknowledge the members of the public for their role in this success by engaging with the App from the onset.”

'Reports being solved daily'

Ms Brown reminded users that the App is still active and that reports are being resolved daily.

“I encourage everyone to file reports of things that need addressing in their community. Remember that you can view these reports after they’ve been filed and track our progress in addressing these reports in a timely manner,” the Customer Service Manager said.

The BVI GOV Report It App is available for download on both Android and IOS devices at the Apple App Store and Google Play store respectively. Persons in need of assistance with downloading and/or using the App can contact the Customer Service Care Centre via telephone at 468-3701, via WhatsApp at 468-9760 or via email at customerservice@gov.vg. Persons can also visit the Customer Service Care Centre in the Burhym Building (first floor) in Road Town.

According to GIS, the Customer Service Care Centre seeks to enhance the customer service relationship between the Government and its clients, by utilising Customer Service Specialists that serve as the single point-of-contact for the public to communicate with the Government.

7 Responses to “VI Gov't says 215 problems solved through BVI GOV Report It App”

  • hmm Interesting Concert we Having tho (27/03/2024, 08:52) Like (9) Dislike (0) Reply
    I See the pothole we had patch russel hill passing the Penn n malone house done Open back. thats not the way Forward
    • Prevention (27/03/2024, 12:29) Like (11) Dislike (0) Reply
      Up to now a reflector mirror has not been placed by the ruin by the sharp corner where you can’t tell what’s coming at Brewers Bay Beach. It’s a one car lane.

      Don’t wait for something to happen to install it.
      • Prevention (27/03/2024, 12:38) Like (5) Dislike (0) Reply
        To add, it was reported on the site and assigned to PWD a month ago.
  • CONVEX REFLECTOR MIRROR (27/03/2024, 12:33) Like (10) Dislike (0) Reply
    A reflector mirror is ALSO needed at the junction to head down the hill to Joyce Samuel Primary School.

    There are not only cars coming and going but children walking down that hill to school and it’s not easy to see what vehicles are coming from the junction or on the main road on the Ridge.
  • Stole it (27/03/2024, 14:43) Like (1) Dislike (1) Reply
    It would be nice if they gave a donation to the person who had the original idea and had a different named app doing the same thing that sent e-mails to Public works ….
  • WEW (27/03/2024, 16:12) Like (4) Dislike (0) Reply
    I reported a complete lack of ethics in government, nothing’s been done.
  • coi (29/03/2024, 00:09) Like (0) Dislike (0) Reply
    215 problems and 216 will be a change in government


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