Some VI banks are treating customers ‘horrible’ - Skelton-Cline
Speaking on the November 2, 2021, edition of his ‘Honestly talking’ radio show in ZBVI, Skelton-Cline said that some companies in the banking sector lack so much good customer service, the Government or another oversight institution will have to step in and address the problem.
“I think it is horrible the way banks are handling customers. Horrible!” he reiterated in criticizing the sector.
“And I am calling upon Government leadership to leverage the powers of the government. I am calling upon [the] FSC (Financial Services Commission), they have some regulatory oversight,” he said with regards to the issue.
Gov't must step in - Skelton-Cline
Skelton-Cline said while he does not want to cast blame on any specific institution, ordinary citizens are suffering because of the poor services as they try to do business with the banks.
“Some of you are doing better than others, but something needs to be done forthwith… The Government needs to leverage its powers in commanding and demanding a better system that serves the people of this country when it comes to banking,” he said.
According to the man of the cloth, he continues to hear the cries and see the challenges of ordinary citizens who complain about using the local banking system.
Skelton-Cline said the VI now needs to take a step beyond talking, complaining, and assigning blame, into making concrete efforts to bring a solution to the problem.
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39 Responses to “Some VI banks are treating customers ‘horrible’ - Skelton-Cline”
Well said CSC. And B********* tops the list of poor service.
But soon Financial Services will become involved. Hopefully the right action will be taken then.
I been trying to get a popular bank to answer phones and emails for months. I finally had to fly home to walk in. Made an appointment 12. Sat for an hour then told she had an “emergency”. Went to lunch an she was sitting next to me! Went back a week later and she didn’t apologise for nothing. Just sat there looking like Jabba the Hutt like I sh**. Went to Scotia an they good to me an make their bit from my loan no propblem.
The service is at the lowest extreme
B**** is the worst. They refuse to let you in the bank telling you to call some 852# that they NEVER answer.
the high cost of Insurance .
Even though one of my business accounts is at this bank, I avoid the face-to-face service like a plague. It is a humiliating feeling to go there as the lack of customer care is obvious. My husband constantly complains about them as he has no choice but to regularly deal with them. I am not saying the other banks are perfect but the service at this bank is at an all-time low.
Just imagine at times you cannot even get change to operate your business. Ordering checks is a nightmare. You dare not ask questions to the wrong person as most of the employees are less than patient. Not to mention the hostile security service. I will not even think of applying for a personal loan or mortgage at this bank. I have gone to other banks such as National Bank for such services and was treated with dignity.
I know we are moving to a cashless society but we are not there yet. The management of this bank needs to realize that without its customers their doors will be permanently closed. I am therefore appealing to the banking regulators of this country to step in and audit the services of this bank as a matter of urgency as it is beyond horrible!
Why is the bank allowing this situation to continue?
Misplacing documents is careless and unprofessional. Who and where does the misplaced documents undue. Andrew start with ur bank and have them adjust and be more careful with people's documents. If the customers had the cash money to purchase things they will not go to the bank but they will be investigated and locked up for using money with out source of funds statement.
National bank is quick to sell and slow to do everything else. Banjo needs managers that will be allowed to work with out being
micromanage . Fcibc managers needs customer service , they walk back and forth with their face like concrete with the banking hall full and never greet the customers . Republic bank tellers need training, the lines will be full and the tellers will be talking to each other, walking back and forth and some checking their cash to close and customers there to be served. Fix them or close them.
I taught it was me only one notice how dem gone to the dogs. I do business with B****, and FB for myself, I don't know which one wurst. Even Rep***** bank gone to the dogs. I remember when Sc**** was a well running bank, the fat lady and her people there care bout servise they no mess round and the other banks use to try to out do dem, I remember my first edcation about building a house was from under a tent Sc**** and dem people edcating we. Banco use to be up there too but when the Smith boy leave dem now in the same boat, don't ask bout FB and FCIB. They need the whole banking cistem demolish and start over. It is a disgrace, so much dam sour face and go on as if they doing you a faver.