Security guard accused of assaulting mentally ill man @ Fine Foods in LL
In a statement, the RTW Group of Companies acknowledged a video circulating that involves the security officer and the customer. They emphasised that they take this matter extremely seriously.
In the short video shared with our News Centre, the security guard is seen spraying something in the face of the customer, who then retaliates by throwing a bottle of water at the security guard.
The security guard then punches the customer in the face.
"At RTW, every customer is our customer regardless of mental capacity, background or circumstances. We are committed to treating all individuals with dignity, respect and care without exception," RTW Group stated.
Security officer not allowed to work at RTW Group location
The company made it clear that the actions displayed in the video do not reflect its values or standards and it does not condone such behaviour in any form and do not accept it from any individual representing the company.
As a result, the contracted security officer involved is no longer allowed to work at any RTW Group location.
Investigation to be conducted
The group reassured the public that a full and thorough investigation into the incident is underway to ensure that all facts are reviewed and appropriate measures taken.
"Our customers are the heart of our business, and our mission has always been to provide unmatched service to our clientele. We remain dedicated to fostering a safe, respectful and welcoming environment for everyone who shops with us."
RTW encouraged the wider community to share any concerns or incidents directly with the company via WhatsApp or its official social media pages so that they can be addressed promptly and appropriately.
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52 Responses to “Security guard accused of assaulting mentally ill man @ Fine Foods in LL”
This is the attitude that you have towards mental illness? This says a lot about you whoever you are. Even our governments over time have not taken mental illness seriously, or by now we would have had menral care wheter out patient or institutionalized facilities to properly address mental illness. My heart aches for the disconnect between what is right from wrong and what is necessary.
Government needs to address this problem. People who has aversive feelings towards the mentally ill needs to educate themselves about the many layers of mental illness.
These unfortunate souls are people, they are human. They feel pain, rejection and humliation that no human should be subjected to.
But it seems like before that investigation has been completed, the group has thrown the Security Guard under the bus. The thing with these videos is that they rarely show the start of the incident.
You are so right, we rarely see what happens first that will lead to such actions. I’m sure this person isn’t innocent either. Also, how people phone always working for things like this but don’t work went need. Eg calling for help.
Am so upset when I look at the video he wrong to spray the man in his face and then when the man defend himself he punch the man police should lock he ^&% up he to ignorance and stupid
In my opinion, a no loitering policy that is enforced by in-house security asking persosns to move on after more than 20/30 minutes standing outside doing nothing but loafing will alleviate this issue. It is disconcerting to try to get into the supermarket after work and be stopped by persons and blocked from your quick grocery grab. Heavy handedness is not the answer by security though. The police being close by should stop by and ask these persons to move on.
That he almost blind trample is not a mental health is just wicked and evil when ever he see a new security he feel he can do anything and that head of security and the management of store need to go home Rite way manage need to check the security book before this becomes news
He hangs out between Bobby’s parking lot and Simply Delicious Chinese restaurant. He’s dirty and smelly. Usually coming up to people and begging for money.
I’m sure the police see him, but nothing is being done about him.
When I am tempt to enter a place of business I do not need to have the security in my face asking what I am coming to do. They are far too interactive with customers (paying or otherwise).
They work for the security firm and not for the business entity. They are there ring peac to stressful situations and not to cause problems. If a customer chooses to seek assistance from them and they are able and willing to g to provide it, then let it be. Oftentimes they are too pushy and rude.
Know your place SECURITY.
Your employer is not the BANK, DOCTOR’S OFFICE, TELEPHONE COMPANY or SUPERMARKET.
He cannot work at RTW.
He can work at other posts that are under his employers contracts.