A mentally ill customer was reportedly assulted by a contracted security officer at RTW Fine Foods location. Photo: Facebook

In a statement, the RTW Group of Companies acknowledged a video circulating that involves the security officer and the customer. They emphasised that they take this matter extremely seriously. Photo: Internet Source

In a statement, the RTW Group of Companies acknowledged a video circulating that involves the security officer and the customer. They emphasised that they take this matter extremely seriously.

In the short video shared with our News Centre, the security guard is seen spraying something in the face of the customer, who then retaliates by throwing a bottle of water at the security guard. 

The security guard then punches the customer in the face.

"At RTW, every customer is our customer regardless of mental capacity, background or circumstances. We are committed to treating all individuals with dignity, respect and care without exception," RTW Group stated. 

Security officer not allowed to work at RTW Group location

The company made it clear that the actions displayed in the video do not reflect its values or standards and it does not condone such behaviour in any form and do not accept it from any individual representing the company.

As a result, the contracted security officer involved is no longer allowed to work at any RTW Group location.

Investigation to be conducted

The group reassured the public that a full and thorough investigation into the incident is underway to ensure that all facts are reviewed and appropriate measures taken.

"Our customers are the heart of our business, and our mission has always been to provide unmatched service to our clientele. We remain dedicated to fostering a safe, respectful and welcoming environment for everyone who shops with us."

RTW encouraged the wider community to share any concerns or incidents directly with the company via WhatsApp or its official social media pages so that they can be addressed promptly and appropriately.