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Rosewood Little Dix Bay Resort gears up for the Winter Season

December 21st, 2011 | Tags: training Rosewood Little Dix Bay staff winter season
Rosewood Little Dix Bay Staff attend in house training.
ROAD TOWN, Tortola, VI - The staff at Rosewood Little Dix Bay have been undergoing a resort wide training in preparation for the upcoming winter season, a press release from the resort stated.

The training took place over a four day period from the 2nd until the 7th of December and was designed for the staff, or “internal guests” as they are called at the resort, to reinforce the vision, mission and values of the resort.

Additional events were also organised in tandem with the training to support the staff with information on how to better care for their health and well being.

The training sessions were led by a high powered trio of trainers including the Corporate Training Manager from Rosewood Hotels, Mary Mattison, Corporate Director of Human Resources and Talent Management, Siobhan O’Leary and Training Manager at Jumby Bay Resort, Lisa McDonald, as well as the new Training Manager at Rosewood Little Dix Bay, Dieon Fowles.

Duncan Hogarth, Managing Director at Rosewood Little Dix Bay, emphasised that “the recent appointment of Dieon Fowles as the new Training Manager at Rosewood Little Dix Bay, has allowed us to re-direct our efforts towards cultivating our in house talent.

Ms. Fowles joined Rosewood Little Dix Bay earlier in the year and has extensive background in quality and training management, gained at The Ritz-Carlton Rose Hall in Jamaica. We are able to benefit greatly from her experience and expertise in implementing an ongoing training programme for our staff”.

The training was organised as a way to afford everyone, whether a Little Dix Bay veteran or someone new to the company, exposure to the resorts core values, understanding service level expectations, the importance of effective communication with guests and colleagues alike.

Roman Telemaque who works as a nursery man in the grounds department at Rosewood Little Dix Bay said that the training highlighted “the various reasons why guests choose to return to the resort year after year and the importance of the staff striving to provide the best possible service.”

He added “there is always room for improvement.”

The week culminated with the annual “Benefits Fair” which is designed to be a “one stop shop” for employees to be able to familiarise themselves with the benefits package offered by Rosewood Little Dix Bay Resort.

The fair also provided an opportunity for the staff to receive detailed information about their health, dental and life insurance package, disability income protection and social security benefits as well as being able to partake in a preventative health screening session designed to help participants assess their overall physical condition.

A number of major service providers were on hand at the fair to meet with the staff including Colonial Insurance (BVI) Ltd., Eureka Medical Centre, the Social Security Board, CIBC First Caribbean International Bank as well as Digicel.

The staff were also able to sign up for a short relaxation massage which was provided by their colleagues at the Sense, A Rosewood Spa®.

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