Got TIPS or BREAKING NEWS? Please call 1-284-442-8000 direct/can also WhatsApp same number or Email ALL news to:newsvino@outlook.com;                               ads call 1-284-440-6666

Premier’s Office to deal with Smith's Ferry Service freight charges—Hon Vincent O. Wheatley

Smith’s Ferry Services provides service to the people of Anegada, however, freight charges have been a matter of concern for residents. Photo: Internet Source
Hon Vincent O. Wheatley (R9) confirmed receiving complaints about the Smit’s Ferry Services freight charges and said the matter has become a major source of distress for Anegada residents and businesses. Photo: GIS/File
Hon Vincent O. Wheatley (R9) confirmed receiving complaints about the Smit’s Ferry Services freight charges and said the matter has become a major source of distress for Anegada residents and businesses. Photo: GIS/File
The Premier’s Office is responsible for bringing a new agreement for ferry services for residents of Anegada. Photo: Internet Source
The Premier’s Office is responsible for bringing a new agreement for ferry services for residents of Anegada. Photo: Internet Source
ROAD TOWN, Tortola, VI- Residents of Anegada have again raised concerns about what they describe as "excessively high" freight charges imposed by Smith's Ferry Services Ltd, prompting renewed political pressure on the government to intervene.

District Nine Representative, Hon Vincent O. Wheatley, confirmed receiving complaints and said the matter has become a major source of distress for Anegada residents and businesses.

Speaking with Virgin Islands News Online (VINO), in a candid response to the situation, Hon Wheatley said, “I have discussed this matter with the Permanent Secretary in the Premier’s Office. I am really not sure what the solution is. I have also spoken to the operator’s representative, who feels justified in doing this. It makes an already challenging situation much worse for the people of Anegada who must travel to get stuff for their homes and businesses.”

Up to the Premier’s Office

While Smith’s Ferry receives a government subsidy, Hon Wheatley noted that the absence of a formal contract has created a regulatory vacuum that allows the operator to set freight charges without oversight. “My understanding is there is no formal contract in place at this time. I have been told by one operator that they do intend to request an increase in their subsidy. This is a very vexing issue that needs to be addressed right away, as it negatively impacts the people of Anegada.”

He told this publication, however, that the responsibility for resolving the issue lies with the Premier’s Office. “It’s up to the Premier’s Office to bring a new agreement. It’s been spoken of for years now, raised at all levels, including in the House of Assembly. Until this matter is resolved, I will be raising it constantly.”

Residents who contacted VINO expressed frustration over the rising freight charges and enquired whether the government has considered implementing price controls. 

Hon Wheatley confirmed that he is aware of these concerns and had recently discussed the issue with the Permanent Secretary in the Premier's Office, Mrs Carolyn E. Stoutt-Igwe. “Though the ferry is subsidised, there is little that the Premier’s Office can do at this time, as there is no formal contract in place to control how and what should happen. Hopefully, this will be rectified soon. This is really overbearing right now,” he said.

The roots of the current crisis trace back to 2005 when the Federal Aviation Administration (FAA) issued a Notice of Emergency Suspension to Clair Aero, a locally-owned air carrier, revoking its operating certificate and licences. The loss of Clair Aero’s services severed the transportation link between Anegada and Tortola, forcing the Government to urgently contract Smith’s Ferry Service Ltd to provide interim inter-island transportation.

Contract Expired

The original contract with Smith’s Ferry, signed in September 2005, required the operator to run two round trips per day, three days per week, for an initial four-month period. Despite the expiration of this contract, Smith’s Ferry was allowed to continue under the same terms until a second contract was signed in August 2007 for an additional two years.

The contract stipulated that Smith’s Ferry would receive a daily operating guarantee of $3,000, amounting to $468,000 annually. Passenger fare collections were to be deducted from this guarantee, with the operator entitled to retain the first $500 collected each day. Over the initial two-year period, Treasury records show that the government paid out $481,757, 000 comprising the guarantee, the $500 daily collection retention grant, and fuel variation compensation.

When the second contract expired in 2009, the service was put to tender, and Road Town Fast Ferry was awarded a temporary contract with a flat annual payment of $456,000.

22 Responses to “Premier’s Office to deal with Smith's Ferry Service freight charges—Hon Vincent O. Wheatley ”

  • Note to Public... (31/05/2025, 09:09) Like (24) Dislike (1) Reply
    These same Ferry operators that came on to this site and bokdly declared that they received NO SUBSIDES , now we hear the TRUTH. There should be outrage here. Your Tax dollars are paying these people and they have never passed on ANY of those benefits to the PUBLIC . In fact they have only increased funds. Now they crying poor mouth becasue people by passing them for convenience of the Airport flights . And you still have people talking about not extending the runway. Get it done now . The people not wanting the runway are the freyy operators who want to continue to rip off the public.
  • Hrmph (31/05/2025, 09:25) Like (24) Dislike (3) Reply
    Smiths ferry woman doing a lot of complaining. Maybe we need to get Acquatic Rentals to run to Anegada - they are so much more reliable and pleasant of the STT trip.
    If there is no contract with Smith Ferries, then stop paying the subsidy until they drop the freight rates. Have Acquatic Dreams or Ocean Dreams lined up to take over is Smiths does not immediately accept the new deal.
    • Concerned (31/05/2025, 22:00) Like (1) Dislike (0) Reply
      Aquatic charges by the pound. They weigh all your stuff. Never using them again to go to St Thomas and back.
    • Wait (01/06/2025, 09:03) Like (0) Dislike (0) Reply
      Didnt someone just blog in this thread that Aquatic weighing cargo from St Thomas? The Anegada people are struggling esp those without businesses so if removing Smiths ferry to get much of the same please stop there. Premier's office, please negotiate a proper contract and do not hike up the $50 roundtrip fees. That is already exorbitant for the few hours spent on Tortola. People coming to Anegada get here between 815 and 830 and they have a full day till 5pm for their $50. Persons needing to shop, attend meetings, go to appointments and more leave Anegada 830 or 9 am and arrive in Tortola betwren 10 and 1030 am and have to be back at dock by 3pm for the same $50. Then pay an arm, head and 2 legs to bring across what they purchased. What do you all think people going Tortola for?? To sightsee?? The beauty and appeal is on the same outer islands you all are exploiting!! Without us, your tourism product is next to DEAD!! Register this before it is too late. Clock is ticking. By improving the ferry transportation services you all will be improving the tourist product. Premiers office,you are over tourist board and ferry services right? Please fix this fast. DG please hold them accountable
  • confused (31/05/2025, 10:02) Like (19) Dislike (0) Reply
    I am confused on several points.
    1. How do you give a subsidy of that amount to any company without a contract in place and therefore not be able to require them to meet certain criteria?
    2. When a company - without a contract - does not cooperate, why does the responsible (I use that word lightly) ministry not reach out to the several other local operators to replace the uncooperative entity?
    3. The article says Road Town Fast Ferry was awarded a temporary contract in 2009 - that's not Smith's Ferry. Could someone please clarify?
  • J (31/05/2025, 10:11) Like (19) Dislike (0) Reply
    Ferry operators in the BVI care only about themselves. The high increases in the fare to the USVI is evidence of greed. In addition to the significant increases, they are charging more for baggage and one ferry even weighs each package. There is now a charge to change your ticket as well if you don’t get on a particular trip. I feel for the people of Anegada because they are easy prey for these unscrupulous business people. Government needs to do more to protect the consumers of this territory. There is no reason why they should not have a property contract in place to guide delivery of services.
  • Josiahsbay (31/05/2025, 10:12) Like (11) Dislike (0) Reply
    Let the couriers submit their contract proposal to the Government, and let the Government choose the best proposals or create a public transport service itself.
  • BuzzBvi (31/05/2025, 10:20) Like (17) Dislike (0) Reply
    "Smith’s Ferry receives a government subsidy, Hon Wheatley noted that the absence of a formal contract."

    I see the COI has changed nothing.

    We are talking about spending a $1,000,000,000 on an airport to get tourists that can already get here from the US get here but residents can't even go to their homes and back on a sister island.

    VI political thinking and spending is pathetic, greedy, selfishness.
    • BVI Bzzz is Ferry operator (31/05/2025, 12:58) Like (0) Dislike (4) Reply
      People dont fall for the sleight of hand , BVIBuzz is working for the Freey operators and thats why he/she is shilling so hard against the airport exrension. They fear that the well will now run dry. Buzz OFF we aint falling for it extent that airpoet so we can get reasonable air prices and convenient times
  • (31/05/2025, 10:37) Like (9) Dislike (0) Reply
    He likes to always blame someone else
    • Since when ... (01/06/2025, 15:35) Like (0) Dislike (0) Reply
      I didnt realize that transportation was under his umbrella as Health Minister , good to know that. I also ask him about roads too then.
  • Really (31/05/2025, 11:29) Like (0) Dislike (4) Reply
    Cargo should be in a barge NOT on the ferry
    • anegada (01/06/2025, 08:54) Like (0) Dislike (0) Reply
      While this may be true, Anegada does not have regular barge services and in krder for stores and restaurants to keep up with demand, restocking regularly is essential. The key here is to treat cargo different from househd necessities. Some people are making minimum wage. Many are in single parent households on the island, not just mothers but a few of the fathers too and struggling and here comes the ' greedy bill' from these ferries. And yes Smiths ferry is the bigger of the culprits but Bobby's ferry freight charges are only $2 cheaper than Smiths. Both ridiculous for the sub-par service provided. Late arrivals and departires in morning but wanting to return in time so captain and crew can go about their daily lives while the residents were robbed of time that could have been used to eat a meal, see a friend, go to another appointment, stop in another shop. The real fact here, ferry operators realize the people do not have choices and with a monopoly such as this and no consumer protection from Govt, the people are at theit mercy. Govt needs to protect the people otherwise when these companies go to renew their trade licences put stringent requirements. Safer, more customer friendly vessels, customer service staff on board that deal with people right, reasonable prices and penalties or decline the the renewal apllications for all operators that break fail to meet the criteria. Ferries are businesses. They should not mistreat and abuse their clients because without clients their businesses will tank. The sad thing is, they do not value the Anegada clientele, they figure the people too ignorant to stand up. But at some point Govt and businesses providing essential services MUST be held accountable. And the District Rep throwing the baton to Premiers' office but dear sir, may we the people of Anegada and of the 9th on the whole ask, what have you done for us lately??
  • BVI ferrys (31/05/2025, 12:41) Like (8) Dislike (0) Reply
    are not struggling YET! The day will come when there are no passengers AND all the cargo will be carried by small RORO ships between the islands.
  • HOUSE (31/05/2025, 14:30) Like (6) Dislike (0) Reply
    GREED... BOTTOM LINE
  • VG (31/05/2025, 15:46) Like (3) Dislike (3) Reply
    Vincent come tell us in VG, When are you going to seperate the ferry dock/from cargo in VG. You said in your term you only need three(3) to four(4) months to have it donde. You bought Chateau plus the adjacent land for millions of dollars. You waiting for an accident to happen or the dock to colapse? I hurts to see on that dock witnessing all the shit that happens there, Backhoes, forklifts, twenty yard(20) trucks, pump trucks, pick-up with trailer attached left pared for days. Voting has consequences
    • so it this.. (31/05/2025, 22:48) Like (0) Dislike (2) Reply
      You are acting as if this is a decision that he can make on his own, as if he said to the gevernment buy that land and it happened right away. Are you people that delusional? seriously? The purchase was done under the Fahie administration that project has to be approved and implemente by the cabinet. Learn some sense.
    • anegada (01/06/2025, 09:04) Like (0) Dislike (0) Reply
      Same thing needed on Anegada, he knows this
  • unjustified (31/05/2025, 15:47) Like (5) Dislike (1) Reply
    I went a day trip to St.Thomas. It cost me $65.00 +$15 dept. tax for a one way because my return was not on the same ferry due to limited times. On the way back it was $60 + $10 tax.

    That’s $150.

    Infant tickets are $15.00. Airplanes are free.
    Each bag is $10.00. Including strollers.
    They don’t let you take your small carry on. Airplanes do.
    Round trip is $95.00 but if you change your return date (not the ferry company) it’s an additional $25.00.

    Prices before Covid were $50 round trip. Covid is gone. Please fix this government of the Virgin Islands.
    • On top of that (31/05/2025, 22:51) Like (0) Dislike (0) Reply
      Your tax dollars paying them so that why the service so bad because whether you use them or not the government taking your money and giving it to them.
  • blm (31/05/2025, 20:18) Like (1) Dislike (0) Reply
    Ain’t no we in bvI, pretty sad when the local populous badmouths whitey for all the so called bad treatment but it’s all hush hush when local screws local. Tsk tsk, two steps forward four steps back.
  • Really? (01/06/2025, 08:30) Like (1) Dislike (1) Reply
    Watch to see how LONG it will take for them to do this. The government needs to buy a boat and offer services as well. Smiths is NEVER going to give us fair prices, on anything. They are going to use the same excuse that all merchants are using. “Prices are going up globally” for them this means fuel is expensive, but we know the real deal! After all, someone has to pay for the new boat they added to their fleet.


Create a comment


Create a comment

Disclaimer: Virgin Islands News Online (VINO) welcomes your thoughts, feedback, views, bloggs and opinions. However, by posting a blogg you are agreeing to post comments or bloggs that are relevant to the topic, and that are not defamatory, liable, obscene, racist, abusive, sexist, anti-Semitic, threatening, hateful or an invasion of privacy. Violators may be excluded permanently from making contributions. Please view our declaimer above this article. We thank you in advance for complying with VINO's policy.

Follow Us On

Disclaimer: All comments posted on Virgin Islands News Online (VINO) are the sole views and opinions of the commentators and or bloggers and do not in anyway represent the views and opinions of the Board of Directors, Management and Staff of Virgin Islands News Online and its parent company.