Most systems recovered following BVIEC cyber-attack
In a public notice on Wednesday, September 25, 2024, BVIEC said the recovery was possible through the restoration and operation of the support systems remaining.
Online payment system not restored
While most of the electricity company’s systems have been restored, the same cannot be said for the online payment portal.
“As BVIEC's online bill payment is accessible and exposed via the internet, this system must be protected to reduce the risk of any further cyber-attacks,” the notice said.
BVIEC reiterated that it is aware of the convenience of the online payment system and assured its customers that they are working diligently to ensure the protection of their systems and customer information by extension.
No signs of online service breach- Forensic Experts
BVIEC also assured customers that the forensic experts have determined there is no “clear sign of a breach of the online service”.
General Manager of BVIEC Dr. Neil M. Smith said on August 21, 2024, that a criminal investigation was launched following the attack and that it was being treated as a national security issue.
However, customers are still being encouraged to remain vigilant and monitor their credit card charges.
The company added that “in the near future” the online service will be restored but only upon its satisfaction that the online service is “absolutely protected” against future breach attempts.
“Essentially, we are coming back better than before,” it said.
Promise to keep customers informed
The BVIEC has come under serious criticism from customers who feel that information regarding the cyber-attack was not forthcoming or given frequently enough.
The ransomware attack took place on August 15; however, the public was not notified until a press release was sent out on August 19, 2024.
Despite this, BVIEC thanked its customers for their patience and understanding.
The notice added, BVIEC will keep customers “informed and updated” on progress as the company strives to return to normal operations.
View previous story published on August 19, 2024
BVIEC falls victim to cyber-attack | Virgin Islands News Online
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11 Responses to “Most systems recovered following BVIEC cyber-attack”
Those lines almost bad as bank lines. First bank don't even need a line they'll pretend your not there until they feed them rdy to call you. Thank god for the younger enthusiast workers who will come to your rescue. Don't let the job system discourage you youths and don't follow the bad customer service crowd
That’s what they need to tell us