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‘Go live’ of health information system delaying COVID-19 results

-results expected within 36-48 hours rather than in 24-36 hours
The 'Go Live' phase of the BVI Health Services Authority’s (BVIHSA) new health information system is causing delays in persons receiving their COVID-19 test results. Photo: Internet Source
Acting Chief Executive Officer of the BVIHSA, Mrs Cedorene P. Malone-Smith said that persons can expect their results in 36-48 hours instead of 24-36 hours as a result of the delays. Photo: Facebook/File
Acting Chief Executive Officer of the BVIHSA, Mrs Cedorene P. Malone-Smith said that persons can expect their results in 36-48 hours instead of 24-36 hours as a result of the delays. Photo: Facebook/File
ROAD TOWN, Tortola, VI - The “Go Live” phase of the BVI Health Services Authority’s (BVIHSA) new health information system is causing delays in persons receiving their COVID-19 test results.

This is according to the Acting Chief Executive Officer of the BVIHSA, Mrs Cedorene P. Malone-Smith in an April 2, 2021, media update, who noted that persons can now expect their results in 36-48 hours instead of 24-36 hours.

The CEO said that the BVIHSA is currently in process of transitioning from a dated Electronic Medical Record (EMR) system to a new and improved one. 

“This necessary upgrade will make us more efficient in the administration of our day-to-day functioning. The upgrade will also improve our service delivery to the BVI community,” Mrs Malone-Smith said.

Upgrade will improve system - Ms Malone-Smith

She added that the system upgrade will also assist in reducing delays and maintaining a high level of quality care at public healthcare facilities.  

“We want to thank our hard-working staff for implementing our downtime backup procedures as we work to resolve this matter. Patient safety is and remains our top priority.”

Mrs Malone-Smith said the inconveniences experienced by the downtime associated with the transition of the new health information system is regretted and asked the public for their continued patience.

23 Responses to “‘Go live’ of health information system delaying COVID-19 results ”

  • joe (03/04/2021, 12:01) Like (11) Dislike (3) Reply
    When you travel to other places you get back this same test results within 30mins to 1hr.
    But here you got to wait so long it’s sickening to pple that got to pay hotel what it is a money making for the BVI?
    Someone please help me understand this please.
  • BS! (03/04/2021, 12:16) Like (7) Dislike (2) Reply
    Patience THIS!! If you tested the thing properly there wouldn't have been a problem. Silly people taking stoopid short cuts.
    • Employers get your staff vaccinated (03/04/2021, 12:58) Like (29) Dislike (24) Reply
      Premier Get Civil Servants vaccinated,.,,It's only the people who suffering, Who wants the country to open to get back to work are lining up for vaccine,, people who are getting full salaries see no need to vaccinate,. They are stopping the progress of the country,,, Employers need to get serious, get their employees vaccinated,,,
      • @ Employers get your staff vaccinated (03/04/2021, 13:20) Like (18) Dislike (7) Reply
        I would love for one of y’all to play with my constitutional rights, let see how that ends up for y’all.
      • Comment (03/04/2021, 13:34) Like (16) Dislike (6) Reply
        Stop pushing this vaccine as a cure to try to open up the country for infected visitors. This vaccine is ‘no cure’ and you all cannot make anyone become a guinea pig to this drug. If you wish too because of greed, that’s your selfish choice. You guys are evil, money hungry individuals, who care nothing about the life of your fellow human beings. You all are another breed of humans! I pray that Jesus will touch your souls before you die one day. Because something will take you all out one day, and all the money you accumulated from this earth will be of no help to you when you die and are judged for your evil, inhumane lifestyle.
  • Funny (03/04/2021, 12:16) Like (7) Dislike (0) Reply
    sothey waited till the PEAK of what tourist season there is this year to update a system that for the first time tourists are required to use. This news thankfully came out on April 2nd and not a day earlier!
  • Hmm (03/04/2021, 12:40) Like (3) Dislike (0) Reply
    So post the test I would have to wait about 2 days for my results? Now they tell me!
  • Private (03/04/2021, 12:50) Like (19) Dislike (5) Reply
    Private Medical facilities give you results in 2 to 4 hrs.. And they are well trained people, the difference is that they operate as professional and with purpose,, In the BVI the people are lazy, they move with no sense of urgency,, They can do better..
    • Yes (03/04/2021, 20:18) Like (1) Dislike (0) Reply
      They can do better. Across the board they can do better. They appear to be fulfilling the stereotypical expectation subscribed as being lazy and inefficient.
    • @ Private (04/04/2021, 10:28) Like (0) Dislike (0) Reply
      Correction: not ALL BVI people are lazy. Majority in BVI Civil Servants are lazy (one worker had on their wall your emergency is not my priority), don’t respond to emails no matter how many you send, act like you have to beg them for service, there was one who answered the phone one time saying I answer so we must be open when calling to check to see if they were open to the public so add rude to the list.
  • gfhgfhgfhgf (03/04/2021, 13:30) Like (8) Dislike (1) Reply
    Thought we were a model example for other countries to follow....!!!!!
  • WEW (03/04/2021, 13:38) Like (5) Dislike (0) Reply
    I've gotten results back in 10 minutes !. Now that was in P.R. about 8 months ago. BVI catching up !
  • Hestitant many. (03/04/2021, 16:24) Like (6) Dislike (9) Reply
    There is large portion of the population, who would otherwise be vaccinated, will not take the Astra, given its link to blood clots, and despite it being reapproved.

    If the Ministry of Health wants the majority to be vaccinated, then it must take those people views into deep consideration and offer them an alternative to Astra.
    • tfvscdfc (03/04/2021, 17:31) Like (1) Dislike (0) Reply
    • shut up already (03/04/2021, 19:00) Like (3) Dislike (0) Reply
      It has the obsessive few who under everyone post talking about the odds of this and that happening are less if vaccinated in comparison to the odds of being struck by lightning for instance.

      Difference it is that person’s choice not to willingly taking a vaccine knowing there is a chance of such and such happening EVEN IF it is less than the chance of being struck by lightning and won’t stand in a lightning storm to prove that either.
  • Cover up (03/04/2021, 19:13) Like (5) Dislike (3) Reply
    If you have someone as of today still in quarantine 3 days after their 4 day test and still can’t get their results while others have been complaining about the same thing for weeks, how the Health Department alleging that the person who was present at the funeral with a Covid wristband was tested twice after receiving the incorrect test result on the 25th (funeral was 27th) but somehow got results in time ...sounds like a cover up.

    Others had to had seen the wristband so come with a better story than that Health Department.
  • Shameful (04/04/2021, 06:53) Like (0) Dislike (0) Reply
    Contingencies should of been made during the "go live" period. The government does not understand the ramifications of these delays on our visitors. Not everyone who comes here for their 7-10 day vacation expects to spend almost the whole time under quarantine due to the poor planning on our part. Shameful.
  • okay (05/04/2021, 18:51) Like (0) Dislike (0) Reply
    See the comments you invited after telling lies.


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