Fraser speaks, LIME caves
This news site at the break of day January 8, 2014 received a letter from LIME addressing comments made by Hon Fraser on the VIP radio programme “Lets Talk” on January 7, 2015. He had said, “Now this one takes the cake. LIME has sent their customers a letter informing them, quote, starting January 2015 customers who continue to receive paper bills will now be charged for this service. A monthly charge of $1.99cents will be levied at bills that are printed and sent by mail.” Hon. Fraser was adamant on the radio programme that this was something that warrants the government to step in.
“This cannot happen, it cannot happen in the Virgin Islands society, that the government is going to sit back and allow LIME to tack on two dollars on people’s bill…,” added Hon Fraser.
And LIME BVI retorted, “In response to last night's VIP radio show and the outdated and therefore erroneous claim by Hon. Julian Fraser, please see the press release that was previously issued regarding LIME NOT implementing a fee for paper billing. I've left a part of a message by my Communications head that makes clear that ONLY The Cayman Islands will implement same,” said the telecommunication network.
LIME further stated, “Hello North Cluster Team, as you may already be aware, the decision has been taken not to implement the paper bill fee on January 1, 2015, as previously advised. Cayman will, however, be the only market to maintain the fee implementation, as originally planned. The Southern Cluster announced the decision on air yesterday afternoon. Barbados is announcing same today,”
Contacted for a response, Hon Fraser said that while he welcomed LIME's retraction to implement a $1.99 fee for customers who continue to receive a paper bill he takes exception to their reference of him being erroneous. “LIME, in a letter dated November 1, 2014 and mailed to its customers, myself included, stated, 'Starting January 1, 2015, customers who continue to receive paper bills will now be charged for this service. A monthly charge of $1.99 will be levied on bills that are printed and sent by mail'. This is a fact that cannot be changed,” contended Hon Fraser.
He further added, “If as I am just finding out that LIME has rescinded that order then the correct thing would be to notify its costumers, myself included, via the same medium, which is through the mail as an attachment to our monthly bill. If they have, I am yet to receive mine. Let me be clear, I did not as of this writing receive a retraction from LIME on their November 1st 2014 announcement.”
“My aim in this matter is to see that the people of this territory are treated fairly and not to point fingers at any of our corporate citizens, LIME included. However, in this particular case I am sure that LIME, realising that their action was misguided, or at best premature, will not fall victim to that same course of action in the future,” said Hon Fraser.
As provided by LIME, their response to customers’ concerns was as stated in full below.
In response to customer feedback, LIME has decided not to implement the paper bill fees, as previously advised. The LIME Caribbean CEO, Martin Roos said, “I’m pleased to announce that we will continue free paper bills beyond January 1, for those who prefer this traditional method.”
In a statement today, the CEO said, “LIME is a customer-focused company that listens to the feedback of our customers and although a number of our customers are in favour of online e-Bill payment option, some customers still prefer their paper bill by post and so we will aim to satisfy the request of both groups.”
We would still like to encourage customers to sign up for ‘eBilling’ and so it will be part of our upcoming Christmas promotion. We will also be rewarding customers who have signed up for electronic billing and will not be penalising customers for printed bills. Customers will receive information about these rewards at a later date.
LIME has upgraded its ‘eBilling’ system and is inviting customers to choose this environmentally friendly method of receiving their bills.
“We want customers to sign up to electronic bills and our team in store can provide assistance to persons wishing to do so, however, there will be no charge. Receiving your bills by email is a growing industry trend that the company hopes will be able to adopt with greater broadband penetration in the future,” Roos said.
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25 Responses to “Fraser speaks, LIME caves”
It was all of the subscribers in the Caribbean who protested and lime caved.
I went to the LIME office the week before Christmas to complain about this and was told then the decision was reversed and it wouldn't happen.
Fraser the people will reward you next election do not mind the three haters on the other sites blogging piss all day especilly the digraced funny Mininster
Anything they cannot control they try to bring them down.
Investment Club
Ocean Conversion
LIME
Just to name a few!
So tell me, what did Fraser do to make them reverse their decision??.... Going Paperless is a good thing to do though.
Get Whiskers to stop the banks from charging statement fees, charging for cashing cheques that not from their bank and LOWER their interest rates.