First annual trade show on hotels & restaurants dazzles
From all indications, the show dazzled as it gave exhibitors to showcase what they can offer the industry said to be so vital to the economy of the Virgin Islands.
“The customer is King and we should be happy to make them feel this way,” said Wilbert A. Mason, General Manager of Peter Island Resort and Spa, delivering remarks at the opening of the trade show.
He said that the aim of businesses in the sector should be to attract and retain the profitable customers who stay with them for a long time and who keep coming back.
“Our goal must be to create the kind of experience that will: attract customers to purchase or try our products and services; persuade our customers to pay the prices we would like for us to be profitable, encourage them to select our business all the time, interest them in buying more from us and inspire them to tell others about us (word of mouth is still the number #1 form of advertising),” he said.
“These are just some of the guidelines that we use at the Peter Island Resort to ensure that we provide the best service to our customers…allowing us to remain competitive. I hope you find this information beneficial as we have."
The trade show’s objective is to develop and foster a working relationship “that would be beneficial to vendors and the accommodation properties in the Territory and to provide information to business owners that would help them to better manage and market their businesses,” according to the organisers.
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