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DMV introduces new drivers' license software

- Hon Rymer says it is the first phase of a three-phase initiative to have renewals done online
November 13th, 2022 | Tags: DMV software renewals driver's license Kye M. Rymer
The Department of Disaster Management (DMV) has introduced a new driver’s license software, which is expected to make the renewal process easier and more efficient. Photo: VINO/File
Minister for Communications and Works Honourable Kye M. Rymer (R5) informed the House of Assembly (HoA) during a statement at the Seventh Sitting of the Fourth Session of the Fourth HoA on October 25, 2022, that the new system includes new printers, fingerprint scanners, signature pads, and rally cameras, all of which make the renewal process easier and more efficient. Photo: GIS/File
Minister for Communications and Works Honourable Kye M. Rymer (R5) informed the House of Assembly (HoA) during a statement at the Seventh Sitting of the Fourth Session of the Fourth HoA on October 25, 2022, that the new system includes new printers, fingerprint scanners, signature pads, and rally cameras, all of which make the renewal process easier and more efficient. Photo: GIS/File
POCKWOOD POND, Tortola, VI- The Department of Motor Vehicles (DMV) has introduced a new drivers' license software, which is expected to make the renewal process easier and more efficient.

DMV has advised the public that all renewals would have to be done in person as it is a new system, and biometrics, signatures, and new photographs would have to be obtained.

The new software was implemented on September 30, 2022.

“The new system includes new printers, fingerprint scanners, signature pads, and rally cameras, all of which make the renewal process easier and more efficient, which I know the staff of the DMV and the members of the public will appreciate,” Minister for Communications and Works Honourable Kye M. Rymer (R5) informed the House of Assembly (HoA) during a statement at the Seventh Sitting of the Fourth Session of the Fourth HoA on October 25, 2022.

DMV working towards online renewals

Hon Rymer said he was pleased to report that the DMV’s new drivers' license software is up and running.

“Madam Speaker, the new software and hardware are the first phase of a three-phase initiative to have renewals done online and other services, which will be convenient to customers going forward,” Hon Rymer said.

Persons can renew their drivers’ license from Monday to Friday, 9:00 AM to 3:00 PM on Tortola and Virgin Gorda.

27 Responses to “DMV introduces new drivers' license software”

  • Ohh ok, (13/11/2022, 11:25) Like (131) Dislike (0) Reply
    Needs to introduce new cutomer service...
    • the rock (13/11/2022, 19:06) Like (26) Dislike (0) Reply
      Thank you very much, i thought the office thst was in town was the reason for poor customer service but it got worst at the present location, its like you are beggin to receive service!
    • Real (14/11/2022, 09:27) Like (3) Dislike (0) Reply
      This is a FACT!!! And both places VG & Tortola. I went Vg to renew mines while i was on a staycation and MY GOSH...SHE IS A HOG!!!
      • Lily Ann (16/11/2022, 10:40) Like (0) Dislike (0) Reply
        That red HOG in VG dont like to take nobody from Tola. i tried to get my licence up there twice, n she turn us away. like tola licence diff from vg......... plus since the program is online, fire the USELESS hot air thts in those offices----they are HOGSSSS !!!!!!
    • Ghost (15/11/2022, 09:56) Like (4) Dislike (0) Reply
      @ohh, ok. Shaking your hand . You can say this again. They keep you waiting forever while chatting continuously amongst themselves. The customer service sucks. The lady in the front window as you walk in tries her best to help but the rest they take their own sweet time; they seem to have the mentality that you need them and not the other way around. They need a course in Effective Customer Service. That place is annoying. Excellent initiative !!
  • @ kye (13/11/2022, 11:27) Like (47) Dislike (0) Reply
    You need to focus on what is urgently needed for the territory now , it's more than time for you and the rest of saint Andrew's flock to throw that script in the gabbage and use the brain that the lord gave you all wisely , that should be a good start
  • resident (13/11/2022, 11:36) Like (71) Dislike (0) Reply
    now focus on the wait time, their staff moves too slow
  • WHAT!!!! (13/11/2022, 12:37) Like (36) Dislike (0) Reply
    CUSTOMER SERVICE.
    To many times I been there only on person dealing with people.
  • from pillar 2 post (13/11/2022, 12:46) Like (27) Dislike (6) Reply
    Just like how he fri% up the traffic
  • Frequent Flyer (13/11/2022, 13:21) Like (14) Dislike (2) Reply
    Can the gov consider having our driver's license recognize internationally where, where it can be use and confirmed in a more efficient manner at airports, bus terminals etc as a official source of Identification. I was in the US earlier this year and was flying from state to state where i had for got my passport (3hrs away) from the airport. As a result TSA asked me to produced any national ID along with my bank cards which I did. They then took about 50 minutes browsing through a manual of different countries official drivers license to no avail. They had to browse their database to no avail and had to revert to an online search to satisfy themselves. I do not know what source they use but it should be something that the government can look into.

    If we are working towards becoming a develop and modern country, we have to consider this initiative. We use the UK driver's license layout and simply add Virgin Island to it. Just a suggestion. I will sit back and sip my tea now.
    • Real ID (14/11/2022, 07:51) Like (0) Dislike (0) Reply
      It seems like FF learned that in the US, starting in the next few months, only real IDs can be used. Either your passport, or a Real ID for which you need to provide proof of status in US (passport, birth cert, green card) and proof of address to get. Speaking of passports, since you left yours behind, how did you get into the US, and how did you get back without one?
      I’d also comment that if the BVIs is working towards a modern country, that it asks itself why something like this is more important than fixing the roads we drive on.
    • VI ID (14/11/2022, 12:44) Like (0) Dislike (0) Reply
      I got rejected from night clubs in NY so often.

      They thought my license had no security and was printed from a cheap printer and laughed. The machine they used to verify licenses kept rejecting mines, so I couldn't enter.
    • infomed (14/11/2022, 14:21) Like (2) Dislike (0) Reply
      They need to improve the quality of the licence, The VIRSIN ISLAND has rubbed off so we have a drivers Licence but no country of origin. Causes issues with hiring a car. Simple things effects the use of this card. Also the Virgin island needs to be British Virgin Islands as they think its a fraudulent USVI card.
  • Stop light (13/11/2022, 13:48) Like (11) Dislike (6) Reply
    What he did with the traffic is the best thing they should put it back the way it was then you better start walking
  • c (13/11/2022, 14:14) Like (6) Dislike (2) Reply
    What’s fingerprinting have to do with driving a car. The drivers license is more than that if it’s to be shared with other agencies.
    • Agree (14/11/2022, 14:18) Like (1) Dislike (0) Reply
      What DMV need finger print for, next asking DNA, bank statement -invasion of personal privacy
  • Okay now (13/11/2022, 15:09) Like (10) Dislike (0) Reply
    Go easy on the man now, he upgraded the system like the system in the US which is a good thing. It will be much easier for the customers.
  • tola (13/11/2022, 15:49) Like (7) Dislike (4) Reply
    That process for people to get license is too much.
  • A Better Virgin Islands (13/11/2022, 18:41) Like (7) Dislike (9) Reply
    Let’s find a way to integrate the renewal process with police records for outstanding traffic tickets.
    • @A Better Virgin Islands (15/11/2022, 13:20) Like (0) Dislike (0) Reply
      Also integrate it with the Immigration Department.
  • more wastage (14/11/2022, 00:33) Like (7) Dislike (0) Reply
    This same minister just recently wasted a lot of money on some solar crossing-lights.... To date not one working so far
  • Nice (14/11/2022, 08:53) Like (3) Dislike (1) Reply
    This is good. Now all you need is a staff that isn’t a complete and utter waste of oxygen. Pure clowns in there.
  • ?? (14/11/2022, 10:00) Like (0) Dislike (0) Reply
    Need standby lists for the road test and the cone test
  • From here. (14/11/2022, 10:35) Like (0) Dislike (0) Reply
    I think I should be better to deal with those huge pap hole first...these road town to east are a mess.
  • Curious (14/11/2022, 14:16) Like (0) Dislike (0) Reply
    Why the DMV require our finger prints?


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