Digicel office in Road Town, Tortola. Photo: provided

The Caribbean Plan, launched in June 2009, enabled prepaid and postpaid customers to make calls at very attractive rates to other Caribbean destinations.

The decision to discontinue this plan comes after a complaint from a competitor CCT and a subsequent ruling by the Telecommunications Regulatory Commission TRC, which alleges that Digicel was engaging in anti-competitive behaviour in terms of its pricing.

Digicel firmly rejects any suggestion of wrongdoing in this regard and further it is Digicel’s unyielding view that the TRC’s actions in this regard did not comply with natural justice or fair process. A number of question marks remain over how the TRC has conducted its investigation process without allowing Digicel proper procedural protections. As such, Digicel has decided to contest the TRC’s findings via a Judicial Review.

“In the meantime, we have the sad duty to inform our valued customers that they will no longer be able to take advantage of this great service, which has allowed them to stay connected with their friends and family across the Caribbean for great prices,” stated CEO Declan Cassidy. He said Digicel is however reviewing its pricing and hopes to launch a new and exciting plan very shortly.

Prepaid customers are advised that plans purchased up to midnight on 30 June will continue to work until their expiry, while postpaid customers will revert to the Unlimited Plan effective 1 July.

The Caribbean Plan includes calls to other Digicel subscribers in the following Digicel Caribbean destinations: Anguilla, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, French Guiana, Grenada, Guadeloupe, Jamaica, Martinique, Panama, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands.

Additionally, due to regulatory changes in Jamaica, Digicel BVI has been forced to remove Jamaica from all plans and bundles effective 15th July, but the CEO again stressed that the company is reviewing all pricing and endeavouring to come back with an alternative.

“Digicel wants its loyal and valued customers to know that we continue to offer the best rates per minute to call the Caribbean and you can view those on our website,” he emphasized.

Customers are encouraged to dial #100 from their Digicel phones to access Digicel’s 24 hour Customer Care Centre to get further information or have their questions answered.

For more details and other information on Digicel, please visit www.digicelbvi.com, our Facebook Page at http://on.fb.me/kQbdOr or on Twitter at https://twitter.com/DigicelBVI.