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Customers complain about wet floors @ RiteWay Food Market in Pasea

- Some customers who fell have taken supermarket giant to court over the years
The wet floors in the frozen section of RiteWay Food Market in Pasea Estate have reported been posing a safety risk to customers of the store. Some have reportedly fallen and injured themselves over the years. Photo: Team of Reporters
It has not been all happy shopping for customers of RiteWay Food Markets in Pasea Estate due to wet floors causing shoppers to fall and injure themselves, according to reports. Photo: Team of Reporters
It has not been all happy shopping for customers of RiteWay Food Markets in Pasea Estate due to wet floors causing shoppers to fall and injure themselves, according to reports. Photo: Team of Reporters
Customers of RiteWay Food Market in Pasea have been complaining about unsafe conditions. Photo: VINO/File
Customers of RiteWay Food Market in Pasea have been complaining about unsafe conditions. Photo: VINO/File
PASEA ESTATE, Tortola, VI- For years, residents who shop at the RiteWay Food Market located in Pasea Estate have made complaints about the wet floors at the flagship store on the main island of Tortola.

Customers have called our newsroom to say they have seen the hazardous conditions sometimes for weeks.

It is also our understanding that customers have fallen and sustained injuries due to the wet floors, even though the supermarket giant would have placed plywood in the area to cover the water, and has placed the appropriate wet floor signs.

On site today

During a visit to the RiteWay Food Market in Pasea today, Friday, January 21, 2022, our roving reporter saw the condition for herself.

The area close to many of the refrigerators was covered by pieces of plywood and some areas had signage and tape warning about wet floors.

Customers have taken RiteWay to court

It is also our understanding that some of the customers who have fallen over the years had sustained injuries and some have taken the business entity to court while others were settled with financial compensation.

A check of the High Court Registry shows that a current case is still ongoing.

It is unclear if reports have been made to the Environmental Health Division or the Trade Department about the wet floor conditions at RiteWay in Pasea or any other supermarket in the Territory.

Efforts to get a comment from the General Manager of Roadtown Wholesale Trading Limited, Neil Hayes, proved futile up to the time of publication.

26 Responses to “Customers complain about wet floors @ RiteWay Food Market in Pasea”

  • pat (21/01/2022, 16:50) Like (7) Dislike (7) Reply
    I saw this for myself
    • Set a hogs (21/01/2022, 18:58) Like (10) Dislike (2) Reply
      And don't get me started on the cashiers.....
      • set a hogs (23/01/2022, 10:44) Like (2) Dislike (0) Reply
        Mot all of us are im one of the decent one lol but i have to agree with you here.
  • west (21/01/2022, 16:54) Like (16) Dislike (6) Reply
    The head of environmental health knows who he want to close and put on NOTICE! ONE SIDED!!
  • one eye (21/01/2022, 17:07) Like (6) Dislike (7) Reply
    This is shameful
  • Sam (21/01/2022, 17:23) Like (18) Dislike (6) Reply
    if it was one of we the various departments would have been all over us-double standards goes on
  • ... (21/01/2022, 18:21) Like (5) Dislike (6) Reply
    This has been that way for years we need to boycott if you ask me!!!
  • I refuse (21/01/2022, 19:02) Like (15) Dislike (1) Reply
    To shop in those type of conditions. Why? because if I happen to fall, I will be filing a multimillion dollar lawsuit.
  • Top siders (21/01/2022, 19:13) Like (3) Dislike (7) Reply
    Just wear boat shoes that grip on wet surfaces and your safe. Problem solved.
  • Delores (21/01/2022, 19:31) Like (10) Dislike (6) Reply
    People are falling like flies in the supermarket and the owners of Rite Way dont care. It is up to the Government to ensure that people conduct business in a safe environment. This is not the case.
  • Chs (21/01/2022, 19:34) Like (25) Dislike (8) Reply
    Is this a news???
    • @chs (22/01/2022, 08:41) Like (5) Dislike (8) Reply
      Yes it is and in fact it should be breaking news
    • agreed (22/01/2022, 18:07) Like (4) Dislike (2) Reply
      Rite Way other business usually indicate wet areas by placing caution signs. We (people or customers) CHOOSE to venture in the hazardous areas whether there is a warning or not. Everyone's luck is not the same.

  • Bad to Worst. (21/01/2022, 20:36) Like (7) Dislike (4) Reply
    LL they concern about making money they don't care about their workers and their customers. Every meeting is about money profit and or loss. No focus on better price, service and safety...This use to be an excellent company to work for they are still a good company to work for but they are on the decline...
  • Secret Bear (21/01/2022, 20:44) Like (17) Dislike (5) Reply
    Slow news day?
  • Horse muck (21/01/2022, 22:45) Like (12) Dislike (11) Reply
    Total horse muck. Was there today, never saw this. Sadly its the litigious us culture coming to the VI as people think they can get something for nothing
  • Ply (21/01/2022, 23:26) Like (10) Dislike (3) Reply
    You didn't take time to pay proper attention. Ply I'm sure you saw card board tapped to the ground. Go back and take a proper look. Then correct the article new type of ply lol. I'm sure by this weekend they will have the area properly fixed let's wait and see.
  • Smh (22/01/2022, 09:37) Like (12) Dislike (5) Reply
    This story was done to aid the lady whose trying to win a civil suit for hundreds of thousands.
  • Edris (22/01/2022, 11:31) Like (3) Dislike (3) Reply
    Well. I hope she is successful because I fell down also and is presently under the doctor's care. When you get damage at a person business three things you must get from the establishment respect 'sympathy and compensation. If so many persons are falling it cannot be a case about one person. You may be next.
  • facts (22/01/2022, 11:33) Like (4) Dislike (3) Reply
    A few have fell but they settled yes one still in court
  • Victim (22/01/2022, 15:43) Like (3) Dislike (3) Reply
    I fell in the one of the branches several years ago and the pain still makes me hop. Only reported it to the supervisor on duty - did not feel the injury right away and thought nothing of it then, but it surfaced later on and now I have to live with this unnecessary pain for the rest of my life.
    Quality of life matters, at least to the people who get injured in those stores. There should be a solution to this ongoing problem as it reduces the quality of the affected person’s life in many instances. .
    Who in de kitchen feel de heat.
  • Respect Humanity (24/01/2022, 08:08) Like (2) Dislike (2) Reply
    When Peter Haycraft and partners built that company they did so on the premise of community building and responsibility. They would sponsor events and Haycraft himself would treat employees with the outermost respect. He would educate them sending them off to university and bringing them back to help manage and build the company as well as help them through any situation that called for financial assistance.

    As a result, Riteway like Onemart and Bobbys was viewed and felt as a community-spirited company that people wanted to spend their money with.

    The BVI had the policy to keep out large corporations and franchises fearing the cold impersonal style of management and money taking out of the community and not giving back. Unfortunately, people felt that times had changed and that letting this company in would prove beneficial for the community, as Haycraft's legacy of community building and staff would continue.

    The issue of the water, the forcing out of employees allegedly and the cold attitudes of certain members of staff managers that was brought in, which you feel when you go into the store and you are told that's who they are. No longer is it a store organization of warmth and great humanity one would say. But it seems that the staff and community are mere commodities to make money that is taken out of the society allegedly.

    This is not the legacy of those who started this company. The water has posed a serious problem in the store causing injury to a number of persons, where a great effort is needed to solve the problem that questions lack of respect and regard for safety for staff and community who spend their hard-earned money.

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