The Customer Service Care Centre has fully relocated to the first floor of the Burhym Building on De Castro Street in Road Town. Photo: GIS

The new location of the Customer Service Care Centre allows the centre’s Customer Service Specialists to provide an enhanced level of service delivery to clients from a more central location. Photo: GIS

The new location allows the centre’s Customer Service Specialists to provide an enhanced level of service delivery to clients from a more central location.

Deputy Governor, Mr David D. Archer Jr. sees the centre’s new home as a step towards offering the best service to customers as it is now easily accessible and persons can fully benefit from the walk-in services it offers.

The Deputy Governor said, “As we transform the Public Service, one client, one customer at a time, the Customer Service Care Centre is an answer to great customer service. This is another vital step as we continue to increase the level of service we provide to our valued customers through enhanced capacity and resources.”

Customer Service Manager, Ms Abbarah Brown said the centre’s new space allows for the easy reception of feedback from customers, increased visibility and enhanced monitoring of the Government of the Virgin Islands service delivery tools.

“We are in the business of serving. In everything we do, ensuring that our customers receive the highest level of care is paramount,” Ms Brown said. She added, “This new space gives the team a centralised location to prioritise all customer needs across different departments.”

The Customer Service Care Centre connects individuals to the Government’s services including appointment booking, switchboard operation, and email and inquiry responses. Customers are also able to enjoy a hassle-free process when doing business with the Government of the Virgin Islands.

All customers can get in contact with the centre at 468-3701 and via email at customerservice@gov.vg. Customers are also encouraged to book their appointments with Government departments at bvips.org and rate their customer service experiences at rateus.gov.vg.

The Government of the Virgin Islands remains committed to providing excellent customer service to all clients.