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BVIEC's online payment portal offline for upgrades

-customers encouraged to pay via CIBC Caribbean app or in office
The BVIEC announced in its recent bulletin that its online payment portal is currently undergoing upgrades to provide stronger, smarter, and more convenient digital services. Photo: Facebook
BVIEC customers are currently unable to access the online payment portal due to upgrades to the portal which the BVIEC said will provide stronger, smarter, and more convenient digital services. Photo: bvielectricity.com
BVIEC customers are currently unable to access the online payment portal due to upgrades to the portal which the BVIEC said will provide stronger, smarter, and more convenient digital services. Photo: bvielectricity.com
BVIEC customers are encouraged to pay their bills using the CIBC Caribbean App or in person at one of the BVIEC's offices. Photo: Facebook/BVIEC
BVIEC customers are encouraged to pay their bills using the CIBC Caribbean App or in person at one of the BVIEC's offices. Photo: Facebook/BVIEC
ROAD TOWN, Tortola, VI- Customers of the BVI Electricity Corporation (BVIEC) can expect a new and improved online portal for paying their electricity bills as the online portal undergoes major upgrades.

The Virgin Islands' (VI) sole electricity company announced that its online payment portal is currently undergoing these upgrades, which will ultimately provide stronger, smarter, and more convenient digital services.

In a post on the BVIEC's Facebook page, the company stated, "These enhancements will provide a more reliable platform, smoother transactions and an improved overall experience every time you pay online."

Pay via CIBC App or in office

While these upgrades are ongoing, customers are encouraged to make payments through the CIBC Caribbean App or by visiting BVIEC's offices in Long Bush, Tortola, and Virgin Gorda. BVIEC emphasised the significance of this service to Virgin Islanders and requested patience during this important transition for the company.

"We know how important this service is and truly appreciate your patience. A faster, more efficient and consistent payment portal is on the way!"

The company did not provide a timeline for the completion of these upgrades but said that once the upgrades are finalised, customers can look forward to a quicker, more efficient, and consistent online payment experience.

19 Responses to “BVIEC's online payment portal offline for upgrades ”

  • lord o. (04/10/2025, 11:28) Like (18) Dislike (2) Reply
    Why.? Didn't see anything wrong with it, was working very well to me, I paid my bill with no Issues..You just can't trust these people. What are they up to now,? They always have some kinda dishonesty or tricks in their heads and up their sleeves..
  • BuzzBvi (04/10/2025, 11:29) Like (29) Dislike (0) Reply
    For future reference.
    Make announcements in advance!!!

    Keep the old system in place. Work on and perfect a new system for payments.
    Keep payments coming in on the old system.
    When the new system is ready.
    Switch from the old system to the new system.
    Keep the old system available in case of problems with the new system as it worked perfectly well for many years until now when we have no system at all.

    Did the project manager for the roads move from the PWD to the BVIEC instead of the RDA by mistake.

    This feels more like how we run the road infrastructure.



    • @BuzzBvi. Agreed 100%. (04/10/2025, 12:30) Like (5) Dislike (1) Reply
      Ww being around long, we know them, its something crooked and dishonest they up to, to rip us off..The old system working just fine...
    • @Buzzbvi (04/10/2025, 12:56) Like (6) Dislike (0) Reply
      Excellent response. You would think that there are well educated people with common sense to do the job.
      Who is running their IT by the way? It's always one thing or another.
      Now they cannot give an estimated time for it to be operational. Like we in 3rd world times, jeez
    • Makes perfect sense (04/10/2025, 14:00) Like (8) Dislike (0) Reply
      This is the way a company who respect their customers would think.
      They did not even provide a projected date the service will be available.
      If they had a good management system in place they would know the large percentage of customers who pay online and would not seek to inconvenient this customer base in such manner, while knowing the office can in no way accommodate the number of customers they serve.
  • Can’t pay my bill (04/10/2025, 12:31) Like (2) Dislike (0) Reply
    I been trying to
    Pay but I ain’t getting through
  • Me (04/10/2025, 12:57) Like (9) Dislike (0) Reply
    I don't have an account with CIBC and I am overseas so how will I pay?
  • Offline (04/10/2025, 13:35) Like (7) Dislike (0) Reply
    Or they cannot get the expert to fix it yet. Lol
  • More disruption (04/10/2025, 14:33) Like (10) Dislike (1) Reply
    One step forward, two steps back.

    Upgrades should be done behind the scenes, weekends or overnight.

    Again, no decent customer service.
  • In the dark again (04/10/2025, 15:17) Like (6) Dislike (0) Reply
    They probably give a contract to CSC to fix it
    • @ in the dark again (04/10/2025, 20:46) Like (2) Dislike (1) Reply
      When will this government fight to protect and ensure fairness for bvi ec customers?
  • tola (04/10/2025, 16:15) Like (3) Dislike (1) Reply
    This system always down
  • Ridiculous! (04/10/2025, 19:07) Like (7) Dislike (1) Reply
    Why must BVI always do things backwards? Couldn’t the new system be set up and it be just a matter of switching over in a day? How do we operate in this place. Everything has to breakdown inconveniencing everyone with no end in site. Get it together!! We are entering a world of AI and we are still in the stone ages!! Come on!!
  • Data hack (05/10/2025, 07:07) Like (2) Dislike (0) Reply
    Next thing you know they been hacked again and all our personal information has been sold on.
  • That’s one big queue (05/10/2025, 07:10) Like (3) Dislike (0) Reply
    Another example of terrible customer service and limited foresight, vision or creative thinking on the Directors part.

    Imagine 30,000 people queuing up to pay their bills on payday. That one big long angry queue.
  • Johnny Rotton. (05/10/2025, 12:23) Like (1) Dislike (0) Reply
    Why does this happen every summer when folk are off island! It’s a headache and they need to really get with the times and the program.
  • Madea (06/10/2025, 15:00) Like (0) Dislike (0) Reply
    I still cannot access the pay bill on the website.


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