BVIEC falls victim to cyber-attack
In a press release today, August 19, 2024, the electricity company said they have partnered with third parties including subject experts and law enforcement in both the Virgin Islands and the United Kingdom all in “a focused effort to return to normal operations as soon as possible.
BVIEC also asked public members to be patient as best efforts are made to return to normalcy.
Virgin Islands News Online (VINO) has tried reaching out to BVIEC to find out what effects this cyber-attack will have on its customers and the public; however, it was unable to make contact with General Manager Dr Neil M. Smith.
Electricity service was also affected by the passage of Tropical Storm Ernesto nearly a week ago.
BVIEC has been working to restore electricity to areas still without power following the storm’s passage.
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20 Responses to “BVIEC falls victim to cyber-attack”
This cannot be top secret
Desperately seeking excuses is how I see it. Put this in our heads and that is the end if it...no followup nuttin.. lies and foolery thrown at us.
Cyber too attacking water supply , digging pot holes and not trimming the trees and vines around and on the electric poles and wires.
Well Sah! this is a new one for the books!
Can you please tell the citizens of this territory exactly how we’ll be affected as a result of this cyber attack on your operation?
Are we being affected now and if so, in what way?
You’ve already enlisted the help of expert in law enforcement on this topic, already contacted the U.K., but haven’t said a word to us , except to ask for our patience while they return to normalcy. But except for the frequent power outages what else is going on that’s not normal?
I do believe Mr Smith is mindful of what is required of him in the event this malicious attack cause our CC to be compromised and our Ids to be placed on the dark web to be sold to the highest bidder. I think the Management is awaiting confirmation from the experts as to what transpired. The attack might not have been directly on BVIEC but probably their partner, whose payment portal is being used to facilitate CC payments. Whatever it is or wherever it started, i trust everyone is mindful and wise to inform their banking institution and pay close attention to their accounts and the alerts which most banks have implemented. I would suggest asking one's bank to change the particular card used on the BVIEC portal. Stay safe everyone, be cautious and pay attention when ordering online or paying your utility bills. They are too many thieves out there just looking for that one huge payday. Stop using shortcuts, type out the website address, stop allowing your device to save your credit card details, stop using public computers or devices or free internet as your info can be stoln as well. Btw, if you intend to go into BVIEC to make payment this week, please walk with your bill or know your account number. Both customer service and cashier aren't able to access their system. A good idea is to pay using cash or cheque until they are able to figure out whats going on. Remember, we are all in this together. What affects one, affects all. Lets stay positive and wish Mr Smith and his BVIEC team good luck and Godspeed. Be kind, be gracious because they are doing their best and continue to work hard. Its not an easy job but for the grace of God they struggle to maintain their dignity by serving us each and everyday. If y'all don't realise how important yet dangerous their work is, i suggest watching LIFE ON THE LINE starring John Travolta and Kate Bosworth. Lets be good to eachother, stay positive and create a force of harmony. T9gether we'll win!