The British Virgin Islands Electricity Corporation (BVIEC) secured a €245,481 grant from the EU's COVID-19 Resilience Response Facility in the RESEMBID Programme. This funding backs the 'BVIEC COVID-19 Business Continuity Support' project, strengthening the Corporation's ability to sustain crucial operations during pandemics and extreme disasters. Photo: Provided

On September 29, 2022, the BVIEC announced that it was awarded a grant of €245,481 (EUR) from the European Union (EU) under the COVID-19 Resilience Response Facility of the Resilience, Sustainable Energy and Marine Biodiversity (RESEMBID) Programme. Photo: Provided

This funding backs the 'BVIEC COVID-19 Business Continuity Support' project, strengthening the Corporation's ability to sustain crucial operations during pandemics and extreme disasters.

A gap analysis is the means by which a company can recognize its current state by measuring time, money, and labor and comparing it with its target state. A comprehensive Gap Analysis completed in May 2023 marked a significant project milestone, identifying key areas for improvement.

On September 29, 2022, the BVIEC announced that it was awarded a grant of €245,481 (EUR) from the European Union (EU) under the COVID-19 Resilience Response Facility of the Resilience, Sustainable Energy and Marine Biodiversity (RESEMBID) Programme.

This grant will fund the implementation of the 'BVIEC COVID-19 Business Continuity Support' project, aimed at fortifying the Corporation's capacity to maintain essential operations during pandemics and extreme disasters. 

The comprehensive gap analysis, completed in May 2023, marked a significant milestone in the project's progress. This analysis delved into the specific areas of opportunity, identifying key gaps and prescribing solutions to bolster the BVIEC's ability to maintain operations during crises.

GAP Analysis solutions 

These solutions include but are not limited to the generation of a remote monitoring software where BVIEC recognized the need for advanced Generation, Transmission, and Distribution Monitoring Software. It also identified the need for an Electronic Customer Service Center where the BVIEC acknowledged the absence of a Customer Service Software system. 

Armed with the findings of the Gap Analysis, the BVIEC seeks to bridge the identified gaps and enhance overall resilience through a comprehensive strategy that includes assigning pole numbers and enabling mobile connectivity by granting access to internal applications for Customer Services, including NorthStar and AMR.

Shared Components will include redefining business operations, improving its responsiveness to customer queries, engaging its customer base effectively, and optimizing call center management.

Implementing automation and developing policies will also be on a list of activities along with training of employees in various aspects, including Electronic Customer Service Center (ECSC) operations and best practices for remote work.