LIME gets the most customer complaints, says former TRC CEO
LIME’s main office is located in Road Town. Photo: VINO
ROAD TOWN, Tortola, VI – Out of the three service providers that operate in the Virgin Islands, most complaints to the Telecommunications Regulatory Commission (TRC) are from LIME customers.
In an exclusive interview with VINO, the former Chief Executive Officer of the TRC, Tomas Lamanauskas stated that various issues such as billing and service quality draw anger from many of LIME’s subscribers.
This, he explained, could be due to the fact that LIME is the biggest provider with the largest subscribers in the VI.
“So that [the complaints] is not very uncommon,” he pointed out.
However, Mr. Lamanauskas has commended LIME for the swift way it resolves such complaints.
Mr. Lamanauskas was the former CEO of the TRC. Photo: VINO
“I am rather satisfied with the way or at least our working relationship with them…and the way they approach the issues that have been brought to their attention by the regulators, from that perspective they are doing their bit to try and keep consumers satisfied.”
The other two service providers in the Virgin Islands are Digicel and CCT Global Communications.
The TRC is a statutory body responsible for regulating the telecommunications sector of the Virgin Islands. The Commission is also responsible for promoting the development of telecommunications throughout the VI.
It is governed by the Telecommunications Act, 2006 which was adopted June 2006 and published October 2006 and advises the Minister of Communications and Works on telecommunications policies internationally and regionally and protects the interests of users of telecommunications services.
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Their service stinks! I look forward to the day that we have another independent internet provider so i dont have to use their services (if thats what they are called) and pay their high prices.
You call to make a complaint about the line, the guys come out and it rarely gets fixed properly. You try to call in and get put through transfer hell and end up on hold for an eternity. And then some days later they have some fool from St.Lucia call up to ask if I liked the service i received. Sorry but cable and wireless offer a lousy service with an internet speed that is at best “rubbish”.
Please!!!! LIME always taking advantage of we the people and I cannot believe he saying things get resolved fast they do not
How do you get to the main office in Roadtown,do they have a number.?
L.I.M.E is a big J.O.K.E.
we pay what is now UNHEARD OF INTERNET RATES in other countires. I so shame to tell my family living other places how much i pay for internet and how REDICILOUSLY SLOW it is.