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'We are not ready to allow public to pay bills'- WSD workers

-WSD workers displeased about working conditions
Documents being left outside to dry at the Water and Sewerage Department (WSD). Photo: Team of Reporters
Contaminated water that has been settling on the grounds of the Water and Sewerage Department (WSD). Photo: Team of Reporters
Contaminated water that has been settling on the grounds of the Water and Sewerage Department (WSD). Photo: Team of Reporters
Another section of the Water and Sewerage Department (WSD) grounds. Photo: Team of Reporters
Another section of the Water and Sewerage Department (WSD) grounds. Photo: Team of Reporters
'This is inside customer service. Those are some of the wet and moldy papers we have to go through to try find customers name by areas to give a bill,' a concerned staff of Water and Sewerage Department related to this news site. Photo: Team of Reporters
'This is inside customer service. Those are some of the wet and moldy papers we have to go through to try find customers name by areas to give a bill,' a concerned staff of Water and Sewerage Department related to this news site. Photo: Team of Reporters
ROAD TOWN, Tortola, VI - "I think our focus at this point was supposed to be out in the field trying to replace meters or the pipes that were damaged and then when we get the office up and running we allow the public to come."

This is according to a frustrated and concerned worker at the Water and Seweage Department (WSD) who is dissatisfied with the working conditions following the passage of Hurricane Irma on September 6, 2017.

"We are not set up properly to allow the public to come & pay bills"

The displeased worker expressed that their department has to go through piles and piles of documents manually in order to assist customers with their inquiries.

In addition, workers would be informed that their system would be operational within two or three days, however, a technician told them the system won't be up and running for the next two to three months.

"We are not set up properly to allow the public to come and pay bills. We are not in the position to offer the correct information," while noting that it is difficult because the files are not in alphabetical order.

The worker continued, "We are operating handicap and I think it doesn't make any sense. They need to make it a priority to get things up and running so we can provide accurate information to the public."

'The government don't have any money'

Workers at the WSD are becoming ill due to the mold that has developed in the offices that got wet during the passage of Hurricane Irma and nothing is being done to rectify the issue, according to reports reaching this newsroom.

"People are getting sick. The mold is in the building from the stuff that got wet and we have to work in these conditions," said a WSD worker.

The frustrated worker further told our newsroom that one department in particular does not have working air conditioning or fans.

"We asked for some fans and they tell us the government don't have any money but other departments have fans. So why we up here like slave people," the disgruntled worker expressed.

Director of the Water and Sewerage Department Perline Scatliffe-Leonard did not respond to our written queries on the matter up to the time of publication.

19 Responses to “'We are not ready to allow public to pay bills'- WSD workers”

  • ... (27/10/2017, 12:02) Like (12) Dislike (2) Reply
    Sounds like one of 2 lazy staff up there.
  • Frog face (27/10/2017, 12:11) Like (7) Dislike (2) Reply

    Dir.... probably busy on FB minding other people business as usual

    • staff (27/10/2017, 15:59) Like (5) Dislike (0) Reply
      The government made the right decision when they moved her back $!?@, the first time. Complete waste of time.
  • oen eye (27/10/2017, 12:18) Like (4) Dislike (0) Reply
    and this is the story for the administrative complex also vino
  • Wendy (27/10/2017, 12:33) Like (10) Dislike (0) Reply
    ...not ready to allow public to pay bills...." This has been the case long before Hurricane Irma and her cohorts. In this day an age old or young have no choice but to traverse to the Eastenmost end of Tortola to make inquiries and or pay bills for their sporadic or absent drip of questionable squality H2O. With or without shoes mule horse or donkey automobile in this place void of public transportation get there or pay for drip drip water restoration. My constant companion, Arthur Ritis is unpredictable so when he flares up , well I cannot trek the miles to East End or even pay the $ 60.00 US roundtrip fare. You see, that $60 USD fare goes a long way to keep my other companion Ben Gay as a go between me and the travails imposed by Arthur Ritis.

    Word to WSD; Online bill pay. Thank You !
  • one eye (27/10/2017, 14:22) Like (1) Dislike (1) Reply
    leaks leaks every where
  • What? (27/10/2017, 15:05) Like (4) Dislike (0) Reply
    What has Irma thought you people? Some of us are roofless, some have no place to live to get bills on top of those situation. Heartless l tell you.
    • Willful (27/10/2017, 18:43) Like (2) Dislike (0) Reply
      Heartless ain't the word...got some bosses out there that feeding themselves and don't give a s#@& about their workers...got one there huntums ghut but I wouldn't call name
      • SMH (02/11/2017, 06:43) Like (0) Dislike (0) Reply
        Same sentiments goes to the Deputy Governor, Premier and other Elective Public Servants...They eating and Retirees suffering! No Care what so ever!
  • Director (27/10/2017, 16:08) Like (6) Dislike (2) Reply
    The Director needs to go. Long before Irma, people not getting bills and if they do, it's not correct. I hate to tell the public that we do not have any meters. This has been going on for almost 4 years. Mark you better come to our department and address our concerns as this might eventually cost you the next election.
  • Jolly Joseph (27/10/2017, 16:38) Like (3) Dislike (1) Reply
    So none of these incompetent people know how to construct and use a simple excel spreadsheet for each account number? All of them need to be replaced.
  • Street reporter.. (27/10/2017, 17:22) Like (2) Dislike (0) Reply
    Say what they want the guys in the field on the road doing an excellent Job...Better glad they getting a check every two weeks and try to be productive...
  • wsd (27/10/2017, 23:25) Like (14) Dislike (2) Reply
    Bring back the esteem willock
    • @ wsd (30/10/2017, 08:46) Like (4) Dislike (0) Reply
      Not to worry mr willock will be back as the minister of communications and works
  • just asking.... (28/10/2017, 06:59) Like (2) Dislike (0) Reply
    But I thought the consultants run things up there
  • to Mark (28/10/2017, 15:12) Like (2) Dislike (1) Reply

    The Di........ needs to go. To d@₩^ nosey and always on facebook, she knows nothing.

  • Paulae (29/10/2017, 18:40) Like (2) Dislike (0) Reply
    Why don't they move to another building like others have?


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