UPDATE: Digicel to the rescue as CCT asks for help
According to the release by CCT’s Marketing Coordinator Jayne Gray, their engineers are continuing their diligent efforts to restore full service on an expedited basis.”To initiate emergency voice services please turn off and on your CCT phone.” advises CCT.
While several CCT customers have expressed their concerns to this news agency saying that they are fearful that the problem being experienced by the telecommunication provider is much more serious than is being said to customers, the company is confident that they are doing their best to deal with the problem at the earliest possible time. Efforts to contact CCT’s Jayne Gary and Mr. Mead Malone, the CCT Board Chairman, for further details proved futile.
On the other hand, Digicel BVI has made it known that they have agreed to provide access to its mobile network to allow stranded CCT subscribers to make and receive domestic and international calls using Digicel’s own network and facilities. Digicel has also provided data access to CCT subscribers.
“ Digicel provided this temporary network access following a serious outage on CCT’s network in the BVI which has seriously affected all CCT customers over recent days. Whilst this arrangement will allow CCT subscribers to once again make and receive calls, those subscribers will continue to be billed by CCT as per the ordinary course. This temporary arrangement is in effect for the next 7 days and ought to allow CCT sufficient time to rectify the serious problems encountered on their network.” said Su Thomas, Digicel’s Commercial Manager in a press release dated January 1, 2013.
Digicel said that CCT had made the requested of them. “Digicel put together a team that worked tirelessly on New Year’s Eve to ensure that this extraordinary facility would be put in place to allow CCT subscribers to remain in contact with family and friends during the holiday season.” said Thomas.
Digicel Chief Executive Officer (CEO) Mr. Declan Cassidy said “it is absolutely critical that everyone in the BVI is able to stay in touch with their family and friends during the festive season- this goes not just for Digicel customers; but for all people across the BVI. For this reason, we at Digicel felt that it was imperative that we pulled out all the stops to make this happen for CCT’s stranded subscribers. We have been working diligently over the past 24 hours with our friends at CCT to make this happen. I must extend a particular gratitude to all of our Digicel staff, many of whom were on leave, who worked very hard to provide this facility and to ensure the well-being and security of all mobile subscribers in the BVI.” states the press release.
See previous story published December 31, 2012:
Solution to CCT problem indefinite - Marketing Coordinator
ROAD TOWN, Tortola, VI- CCT Global Communications said it is unable to give a definite deadline for rectifying a hardware problem, which has hit the company and has been inconveniencing its local customers.
This is according to the company’s Marketing Coordinator Ms. Jayne Gray who told Virgin Islands News Online, “I am sorry we can’t give a definite date or time to the problem and we have been saying this to our customers.”
In a public advisory issued this morning, December 31, 2012 by Ms. Gray, the company apologized to CCT customers noting that the company was able to identify the problem on Sunday December 30, 2012.
“The cause of the outage was identified on Sunday, December 30, as a communication problem between the CCT switch and the cell sites. The GSM service interruption is currently affecting CCT mobile service, and as a result call service in the BVI is unavailable. CCT customers roaming outside of our network are not affected by the outage.” stated the advisory.
It further stated that CCT engineers and support vendor have sourced the necessary elements to fix the problem and restore the service as soon as possible. “We hope to have full service restored soon," said CCT and according to Ms. Gray the problem is a physical one where there is a failure of communication between two switches.
“Once the problem is fully rectified, CCT will make the necessary adjustment to compensate customers accordingly for the service downtime,” re-iterated Ms. Gray. At the time of speaking with this news agency, Ms. Gray was unable to say exactly or approximately how many customers are being affected.
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oh yes, we all know why....