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This Week We Feature Young Professional Shavern C. Roberts

Shavern Roberts describes her job as really demanding but says customer service is something that she loves. “If you don’t like dealing with people then it’s not for you,” Shavern says of her job. Photo:VINO
The Scotia applause award received by Shavern Roberts in 2012. Photo:VINO
The Scotia applause award received by Shavern Roberts in 2012. Photo:VINO
By Ron M. Henry

Our Young Professional this week can appropriately be described as a humble helper, finding joy and fulfilment in the happiness expressed on the faces of those she assists from day to day as an officer at Scotiabank. This week, Virgin Islands News Online Proudly presents Ms Shavern C. Roberts.

Born and raised in Tortola, Shavern attended the then BVI High School before starting out her first job at Joma Properties Ltd. immediately afterwards. Shavern has two sisters and one brother and related that she grew up predominantly in Pockwood Pond and Purcell Estate. Much of her childhood years were spent as a Seventh Day Adventist growing up in the church where she says she was raised with a staple diet of ‘please and thank you’.

She even sang in the church growing up but says these days much of her singing is done in the bathroom or in the form of lullabies to her son. Our Young Professional also loves going to the beach and more especially, going to the park with her son on weekends.

She started working at Scotiabank in 2004, doing mostly cheque clearing work before becoming a Retail Administrative Clerk later on. Our Young Professional then graduated to become a Personal Banking Assistant followed by Personal Banking Officer, which is her current position.

She describes her job as really demanding but says customer service is something that she loves. “If you don’t like dealing with people then it’s not for you,” Shavern says of her job. And although the position can become trying at times, she says if it becomes too easy, then it gets boring for her.

Shavern noted that with her job at the bank, things were always 'clicking and always going', with the many applications to be processed on a day-to-day basis; but one of her most favourite things about her job is seeing the smiles that come to customers’ faces when they are successful in achieving their goals, “when they get through… get their loans or when you organise their finances for them or give them a financial plan…”

It is something she described as similar to a big load being raised off the customers’ shoulders. “It’s like a sigh of relief [when] you help them,” Shavern said.

Shavern described her time as Scotiabank, starting at ‘the bottom’ and going through years of on-the-job training and says she wants to one day go to college to do a course in Finance.

As a Personal Banking Officer, Shavern helps customers at the bank to become better off financially by helping to meet any unique financial needs that may arise for them. “We grant mortgages, personal loans, line of credit, credit cards and open business accounts,” she explained. Incidentally, she won an award for Employee of the Year in 2012 along with a co-worker.

Describing herself as more of a ‘homebody’, Shavern revealed that she also occasionally goes to the movies with her family whenever she gets the time.

When she was growing up, our Young Professional wanted to be a Counsellor, but explained that she ‘fell into’ banking after a friend related that Scotiabank was hiring… she has been loving it ever since. But as with every job, she explained, “it has its tough days, its good days and its really good days…. you have to be organised”. “You can’t be a confused person,” she contended, “[since] it’s people’s money that you’re dealing with… people’s financial future, so you have to stay focused and you have to stay organised.”

Shavern’s advice to youth for achieving their goals is that it takes hard work, “when I started,” she said, “I didn’t start with any degree or anything… I got a grade one certificiate coming in and that is one of the things that piqued the hiring officer.”

She also noted that it was important to be well mannered, focused and respectful of others. “Just stay focused, set a goal for yourself and don’t let anybody distract you,” she advised.

45 Responses to “This Week We Feature Young Professional Shavern C. Roberts”

  • bay yute (08/02/2013, 08:55) Like (5) Dislike (1) Reply
    What a sweet girl and sweet personality
  • Man Power (08/02/2013, 09:07) Like (5) Dislike (0) Reply
    Beautiful Story, Beautiful young Lady
    Keep up the Great job
  • NIKEY (08/02/2013, 09:47) Like (2) Dislike (0) Reply
    YEA BABY!!! YOU GO GIRL
  • honest (08/02/2013, 09:49) Like (8) Dislike (0) Reply
    I have had the honor of interacting with Shavern on serval different occassions and she is just what she says she is humble and I will add beautiful with the biggest heart. Great work my friend.
  • nice girl (08/02/2013, 09:52) Like (8) Dislike (0) Reply
    Shavern is such a wonderful person to deal with. She has a personality that is out of this world. Keep up the good work at Scotia.
  • SDR (08/02/2013, 10:16) Like (4) Dislike (0) Reply
    gooooo sis!!!!!!lol
  • Candid (08/02/2013, 10:24) Like (8) Dislike (0) Reply
    Yes! I can attest to the fact that this lady is very helpful and diligent when carrying out her duties at the bank.
  • Pato (08/02/2013, 10:31) Like (7) Dislike (0) Reply
    I had the pleasure in doing business with Shavern at Scctia and she is well rounded, well maners and well organised individual. When she is done with you you must do business with the bank. Keep it up Ms. Roberts.
  • Jay (08/02/2013, 10:49) Like (7) Dislike (0) Reply
    I went in the Bank one day to do business with Ms. Roberts and I was very furious with another worker at the bank, but before i left Ms. Roberts office I was smiling...In the midst of dealing with me, all my frustrations disapair and i just start to smile. Very organised and intellegient young lady. Ms. Roberts keep up the good work at Scotia.
  • Flora (08/02/2013, 10:56) Like (4) Dislike (0) Reply
    Keep climbing the ladder girl..you are eveything the article said and more
  • Happy Customer!! (08/02/2013, 10:56) Like (5) Dislike (0) Reply
    I just had to drop a quick line to say Shavern is a fantastic individual and a HUGE asset to Scotia. I met her during my dealings with Scotia and she has been nothing short of spectacular. Keep up the good work.
  • Jennie (08/02/2013, 11:03) Like (4) Dislike (0) Reply
    Ms. Roberts is a people person..knows how to deal with her customers...Scotia will see me again in the near future to do business just because of how Ms. Roberts dealt with me the last time. CONGRATS Ms. Roberts keep up the good work.
  • JACK BE STILL (08/02/2013, 11:25) Like (9) Dislike (0) Reply
    Another proud virgin islander on the high way to sucess
  • PROUD BIG SISTER IN FL (08/02/2013, 12:05) Like (8) Dislike (0) Reply
    They could not have picked a better person to do this article on. Shavern is a humble, motivated, loving and dedicated young lady who gives 110% in all she attempts both professionally and personally. I am elated that others are recognizing what we have seen in you for years! Keep up the good work sis! You make us proud!!
  • Cuzzo (08/02/2013, 12:29) Like (1) Dislike (0) Reply
    Yeaaa Shavern! lol
  • home owner (08/02/2013, 12:34) Like (4) Dislike (0) Reply
    I was very skeptical to get a loan to finish my house...but i went to scotia bank anyway just for talk sake. I met this warm young lady Ms. Roberts and she really knew her stuff. Now I am a proud home owner and I must say thanks to Ms. Roberts for taking her time to explain certain stuff to me. May God Bless you Ms. Roberts. I only hope scotia bank is treating you good...
  • SHELLEY (08/02/2013, 13:00) Like (4) Dislike (0) Reply
    SHE IS A WONDERFUL young lady, what been said about her is so true. GOD BLESS YOU Shavern
  • She knows what she is about (08/02/2013, 15:22) Like (3) Dislike (0) Reply
    In my opinion she knows her job, she knows what she is about...the way she delt with me as a customer speaks volume of her, keep up the good work Shavern.
  • go girl (08/02/2013, 15:38) Like (3) Dislike (0) Reply
    In dealing with the Ms. Roberts at the band i would use three adjective to describe her that is warm, highspirit and friendly
  • pat (08/02/2013, 16:47) Like (1) Dislike (0) Reply
    she is simply the best better then all the rest! GO SHAVERN
  • Mick Mars (08/02/2013, 17:43) Like (2) Dislike (0) Reply
    I dealt with this lady when I went to set up my first personal bank account and credit card. She was kind enough to explain all the technical stuff that sorta went over my head until I had a basic grasp of it no matter how many times I asked. I know it's her job to be courteous but with her it didn't seem fake or forced.

    Even on one of the days when I had to come back to sign some more paperwork and she said that she was feeling a bit under the weather or what's not, she still had a smile on her face and we cracked jokes about having to work regardless lest we want somebody to take our job and leave we in the lurch. Can't say the same for some of the other ladies I had to deal with AFTER me and she get through.....but man, this lady was tops all around. I thank her for that.
  • CANDC (08/02/2013, 17:56) Like (0) Dislike (0) Reply
    One love you go girl...Tortolian can do it
  • HUST (08/02/2013, 18:00) Like (2) Dislike (0) Reply
    SWEET PERSONALITY
  • friendie (08/02/2013, 19:46) Like (0) Dislike (0) Reply
    way to go love........
  • Your personality is a charm... (08/02/2013, 19:54) Like (1) Dislike (0) Reply
    Way to go Shavern, I am truly proud of the woman that you have become today...Woman on Fire!
  • Nice (08/02/2013, 20:22) Like (1) Dislike (0) Reply
    It was just yesterday my husband and I dealt personally with Shavorn and thanks to her we are now all smiles. Such a pleasant person to deal with. Continue to be you and keep shining. I can see you climbing the ladder to much more success. Keep being the humble person that you are....Keep up the great work!
  • the rock (08/02/2013, 23:11) Like (2) Dislike (0) Reply
    congrats Shavern..u are the real deal..scotia bank is lucky to have someone like u representing them!
  • yes we can (09/02/2013, 08:44) Like (4) Dislike (0) Reply
    Shavern is the true example of a young professional
  • Oh My (09/02/2013, 19:49) Like (1) Dislike (0) Reply
    I just saw this but ihave to put in my piece. She is truely a warm person, well trained, well manners and willing to the extra mile to assist.. I first met this young lady in 2011 at at the bank when i was trying to build my home. She exhibits nothng but good qualities. CONGRATUALATIONS Ms. Roberts keep up the good works and remember the word of GOD says no weapons that is formed against you will prosper. Thank you for helping me, God bless.
  • Can do it (09/02/2013, 19:57) Like (0) Dislike (0) Reply
    You see Tortolian can do it if given a chance..Go TOLA!GO TOLA
  • HDF (09/02/2013, 20:05) Like (1) Dislike (0) Reply
    Thank you for helping my parents to get a loan. Now we are a proud home owner. I pronouce the blessings of God on you.. Keep up the good works Ms.Roberts.
  • PC (10/02/2013, 06:45) Like (4) Dislike (0) Reply
    Shavern is a sweet girl both inside and out. Wishing you all the best. Love you
  • rain (10/02/2013, 08:07) Like (0) Dislike (0) Reply
    Congrats Shavern ... More love!
  • I had to add (10/02/2013, 13:22) Like (2) Dislike (0) Reply
    When I first moved to the BVI I didn't really know anyone. I was referred to Scotiabank through my employer; which is where I met Ms. Roberts.

    She made me feel so warm inside... It was like I was back home speaking with a friend. Away from telling me about the different areas of the island you made banking hassle free! I loved the way how you took your time and went through everything with me.

    What a young lady; knowledgeable, kind and so bright in spirit, thank you for your help! Any employer would be so lucky to have you. I trust Scotiabank knows what an asset you are to their organization. Greater things will come your way! God bless you.
  • thank you (11/02/2013, 11:30) Like (1) Dislike (0) Reply
    Thank you for you help to assist me with my loan. Keep you high spirit up, please do not let nothing or nobody detour you. From dealing with you at the bank I can see that you are real....not fake, but a real gem
  • Classmate (11/02/2013, 11:37) Like (1) Dislike (0) Reply
    From school days I saw that you had a business head. You were always organised and a neat young lady.. I am proud of you Shavern please keep it up...thank you for assiting my family and I to get a loan. May God continue to bless you.
  • My Piece (11/02/2013, 11:41) Like (1) Dislike (0) Reply
    Thank you Ms. Roberts for your help when i came to see you at Scotia. keep up the good work
  • Beter late than never (11/02/2013, 11:45) Like (1) Dislike (0) Reply
    Shows nothing but professionalism when dealing with me at the bank. Keep it up Ms. Roberts
  • Joycie (11/02/2013, 14:45) Like (1) Dislike (0) Reply
    A very pleasant young lady indeed.....Will do business with her anytime of the day....
  • home owener (11/02/2013, 15:41) Like (1) Dislike (0) Reply
    Just want to say thanks to Ms. Roberts for your help so that we can achieve our home. Keep up the good work at S.B.
  • I just saw this (12/02/2013, 10:36) Like (1) Dislike (0) Reply
    Ms. Roberts has helped me tremendously in getting a loan to finish my house. I remembered it very well, I was late for my appointment with her and she even gave up her lunch period just to make sure that all was in place. Thank you Ms. Roberts.
  • tom (12/02/2013, 16:41) Like (2) Dislike (0) Reply
    one of the better YP in a long time...go Ms. Roberts

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