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Sick baby reportedly ignored by doctor at Peebles Hospital

- Nearly 3 hrs of wait forces woman to get doctor’s advice from outside Territory
There have been many complaints from the public about the alleged poor service rendered at Peebles Hospital. Photo: VINO
ROAD TOWN, Tortola, VI - A very upset grandmother has reported to Virgin Islands News Online of an alleged shocking incident where her 10 month old grandchild, who was severely stricken by fever and convulsing, was allegedly ignored by the doctor on duty, which forced her to seek medical advice from another country after waiting for nearly three hours at Peebles Hospital on Sunday night March 3, 2012.

According to Yvonne James, her grandchild had developed a high fever that had reached the stage of convulsion and this prompted her to call for an ambulance around 8:45 p.m. only to be told that the ambulance could not make it and she needed to get the child to hospital on her own.

She added she then had someone take herself and grandchild to Peebles Hospital and they arrived around 9:30 p.m. where the driver of the vehicle that brought them immediately informed the doctor that the child was very sick and needed urgent attention.

The child’s vitals were then reportedly taken by a nurse, who indicated that the patient’s temperature was 103 degrees Fahrenheit. Mrs. James noted that all the while, the doctor never checked on the child although he often appeared to not be occupied.

She added that at 11:30 p.m. the child had still not seen a doctor and so she decided to call a doctor she knows in Antigua, who informed her to strip the child before placing in cold water. She then left the hospital and did as she was told. This helped to stabilise the child, however, James is furious that the doctor made no effort to attend to the child.

“I am thinking that children and old people should get priority treatment. This doctor was just sitting there and not doing anything to help the child. The nurse did her part but I am very upset with this doctor. A lot of persons went away untreated because the service is so slow. I don’t know what difference a bigger hospital will make,” James said.

Efforts to contact officials from the BVI Health Services Authority (BVIHSA) for a comment were unsuccessful.

This is not the first time, however, that persons have complained to this news site about the reportedly poor service that is rendered at the hospital. Many claim that they have to wait extremely long hours, sometime four to five hours just to see a doctor, while others claim that there is no proper triage system in place.

Fever Facts

According to Kids Health.org, in healthy children, fevers usually don't indicate anything serious. Although it can be frightening when your child's temperature rises, fever itself causes no harm and can actually be a good thing — it's often the body's way of fighting infections. And not all fevers need to be treated. High fever, however, can make a child uncomfortable and worsen problems such as dehydration.

Fever occurs when the body's internal "thermostat" raises the body temperature above its normal level. This thermostat is found in the part of the brain called the hypothalamus. The hypothalamus knows what temperature your body should be (usually around 98.6° Fahrenheit or 37° Celsius) and will send messages to your body to keep it that way.

Although teething may cause a slight rise in body temperature, it's probably not the cause if a child's temperature is higher than 100° F (37.8° C).

When Fever Is a Sign of Something Serious

In the past, doctors advised treating a fever on the basis of temperature alone. But now they recommend considering both the temperature and a child's overall condition.

Children’s whose temperatures are lower than 102° F (38.9° C) often don't require medication unless they're uncomfortable. There's one important exception to this rule: If you have an infant 3 months or younger with a rectal temperature of 100.4° F (38° C) or higher, call your doctor or go to the emergency department immediately. Even a slight fever can be a sign of a potentially serious infection in very young infants.

If your child is between 3 months and 3 years old and has a fever of 102.2° F (39° C) or higher, call your doctor to see if he or she needs to see your child. For older children, take behaviour and activity level into account. Watching how your child behaves will give you a pretty good idea of whether a minor illness is the cause or if your child should be seen by a doctor.

54 Responses to “Sick baby reportedly ignored by doctor at Peebles Hospital ”

  • hmm (07/03/2012, 07:00) Like (0) Dislike (0) Reply
    Sounds very familiar. I went through this same situation but endured longer hours and then my child had to be admitted. He stayed in the hospital for a few days during which I had to be asking the nurses isnt it time for his medicine and isnt the doctor coming to check back on my child. It got so bad at a point where I took my child without him being discharged and went straight to st. thomas to get treatment for my child. Someone really needs to look into this hospital and their staff. I myself went to seek treatment waited for about 2 hrs after jus filling out a paper and left due to frustration and pain and went to purple palace as only there had a doctor on call to deal with my situation. If you dont have insurance or cant afford to seek treatment off island, what are people suppose to do.
  • Danger Place (07/03/2012, 07:01) Like (0) Dislike (0) Reply
    I dont know if the doctor at Pebles dont get pay or what, but to be honest it is ridiculous how they treat people.
    • Not2Sure (07/03/2012, 10:05) Like (0) Dislike (0) Reply
      So true. When I was at Peebles with my wife, after keeping us waiting for 3 hours (no one else in the waiting room), the doctor kept checking his text messages on his iPhone all the time while my wife was trying to describe her symptoms to him. Those people need a *serious* attitude adjustment.
  • k (07/03/2012, 07:49) Like (0) Dislike (0) Reply
    I say bring in doctors and nurses from the UK and send home the waste of time ones that are here.
  • wait a min (07/03/2012, 08:08) Like (0) Dislike (0) Reply
    what ah ting what if the child had died? where is the new chairman? Ronnie you pomised, if he aint perfroming he will be history!!!
  • Jack johnson (07/03/2012, 09:02) Like (0) Dislike (0) Reply
    While I understand the frustration the grandmother is feelings over the incident she should have known that giving the baby a bath in cold water could help lower its temperature. Did any of her children get a fever when they were the age of her grandchild? I am just saying that she should have known to do what her doctor in Antigua told her to do. While I acknowledge that peebles hospital is not the best and there is certainly room for improvement, every where else is much the same in that you have to wait unless the situation is deemed an emergency. Hospitals have procedures and if it was a serious case or one which required immediate attention, the nurse who took the baby's temperature would have told the doctor who would have accessed the baby further. My assessment is that the grandmother became fearful for her grandchild life and reacted the way everyone else would have had they been in a similar situation.
    • agreed (07/03/2012, 10:15) Like (0) Dislike (0) Reply
      Good points. I cannot comment on this grandmothers particular circumstance but there are too many people having children that dont know how to raise children. There are too many grandparents out there that didnt raise their own kids so still dont know what to do. The fact that the child was then taken home, cooled down and didnt return to the hospital is a clear indication that it was not as serious as perhaps the grandmother is letting on Any hospital you go to in the developed world you have to wait, this is no different in the BVI.
      • Really (07/03/2012, 22:47) Like (0) Dislike (0) Reply
        Who is the professional? The Grandmother or the doctor? I mean really stop talking bull and get serious.
    • Child's Aunt (07/03/2012, 10:16) Like (0) Dislike (0) Reply
      My mother raised 4 girls plus 5 grand childred, She's a mother not an Other like most of u deemed to be. The child had stopped breathing and went into shock. Running ur mouth doesn't help. What u need to do is run ur mouth to ur government to get the situation with the hopital sorted. Itz always easy to air ur mouth when ur on the other side of the fence.
    • - (07/03/2012, 11:47) Like (0) Dislike (0) Reply
      How stupid are you really? You never!!!! with a fever give a child a cold bath what you trying to do give the child a heart attack? for all who are listening give plenty of water even if its just sips and cool down with tepid water. My god you are all in the dark ages. Tepid tepid tepid and plenty of fluids.
    • thruth (07/03/2012, 12:03) Like (0) Dislike (0) Reply
      What other reaction you would have with a ten months old baby with a fever of 103? there is not a matter of reacting even the article below shows you better take the child to physician.
    • BS! (07/03/2012, 16:36) Like (0) Dislike (0) Reply
      Where in the world have you been.. in first world countries it you bring a 10month old into the hospital with such a high fever, THEY WILL see you immediately...that child will not be asked to wait 3-4 hours. The ppl who feel that this is acceptable service, no wonder the place cant get better. If this is a correct version of the events, the doctor need to take a vacation without pay! Ronnie pls get our health care on track.. we know you can do it!
    • tolian to the bone (07/03/2012, 23:00) Like (0) Dislike (0) Reply
      evan is about time somebody speak up on them. so many unanswered questions. i remembered one time my niece was sick with a high high fever and crying all the time. the doctors went back and forth, i then left and come back and ask my sister what happen, she said nobody aint come look at her yet. i got so angry, i went and pound down the doctors door and ask him if he can't hear how my niece crying. i starting speaking loudly at him and asking him, if Peebles hospital aint tired kill off people and how they can hear a baby crying like that and ignore her. with that he told me to come inside with my niece right away. there after the doctor gave her medicine but she kept crying. the doctor then said. this is the child prescription. i said prescription, my niece not going home tonight. the next day they ran tests on her she was about 10 months a younger and when the results came back she was admitted for 2 weeks. ah u tink dem people we got in our country taking care of we hmmmmmmmmmmm! one by one the bodies will roll out of Peebles Hospital
    • laughing (08/03/2012, 15:25) Like (0) Dislike (0) Reply
      oh please shut the hell up if she knew dont you thing she would have void sitting waiting for you wasted staff in charge
  • Round Rock (07/03/2012, 09:11) Like (0) Dislike (0) Reply
    The hospital is under staff and needs help. The waiting time has always been a big issue but the workers attitude also does not help.
    • back off (07/03/2012, 23:04) Like (0) Dislike (0) Reply
      back off people its the only hospital we got.
    • crying (08/03/2012, 15:29) Like (0) Dislike (0) Reply
      the CMO send home everybody she plans was to get rid of all the nurses and good doctor see she have nothing now
  • truth (07/03/2012, 09:47) Like (0) Dislike (0) Reply
    The child needed to be stripped down and cooled in cold water to bring their temp down, now every parent should know this. People all go running to the hospital for these things when there is no need. Thats why the doctor didn't intervene the nurse should of told the grandparent to take the child home and put in a cool bath but the nurse can't give that advice once the child is brought to the hospital and they are in the system. My child runs high temps and i cool him down by going in a cool shower with him, yes he screams but then he calms down. Stop wasting the hospitals time because when you really need them they will be stuck with all the little complaints that aren't emergencies.
    • Child's Aunt (07/03/2012, 10:24) Like (0) Dislike (0) Reply
      U sound like an idiot, u don't take chances with babies, because not all fevers are to be taken lightly, there can be an infection which is causing the child's temperature to go up. BTW, after paying so much tax, if u want to go hospital 20times a day u should cause u are not paying them to sit an their tail parts. Thank you very much. I do pray nuttin serious ever happens to u or ur children and u have to go there and feel the way my mother did.
      • wake up (07/03/2012, 13:46) Like (0) Dislike (0) Reply
        We hardly pay taxes in the BVI - Do some research. Its people like you with that attitude that is cloggin up the system and slowing it down for those that need the service. If you ned to go to hospital 20 times a day perhaps you should be institutionalised - but we need to pay more tax for that in order to afford that!!!!!!!!
      • truth (07/03/2012, 13:56) Like (0) Dislike (0) Reply
        no not an idiot just an informed parent, like where was the babies parents? also if the child had stopped brreathing as you say in another reply the triage nurse would of put the child to the front of the cue. Not breathing 1st unconciuos 2nd bleeding heavily but awake 3rs and so on. My child had fevers at 10 months and before and after but i didnt go running to the hospital phoning an ambulance and then reporting to the newspapers because the child needed to be cooled down and for some reason your relative looking after the child needed to phone antigua to find this out, why didn't she phone there first save the trip to the hospital and fuss over nothing!
        • @ truth (07/03/2012, 14:22) Like (0) Dislike (0) Reply
          YOu are dealing with an overly excitable hypochondriac - you are wasting your energy trying to explain this
          • Child's Aunt (07/03/2012, 20:21) Like (0) Dislike (0) Reply
            I didn't want to comment @ truth and the other idiot on here but I pray to god that nuttin happens to niether u or ur loved ones. Also what does where was his parents got to do with anything, don't grand children visit with grand parents all the time. El stupido. I'm so grateful to be the centre of ur attention #teamfelicia
  • bunnyg (07/03/2012, 10:08) Like (0) Dislike (0) Reply
    hmmm n i thought it was me alone them ignore wen i was sick d other night n waited n waited n waited for even 1 person to show a lil concern mmmmm pity dis aint like the states where lawsuits r da everyday fashion dat dont change wid da seasons. peebles staff need to remeber that them bein paid and some given allowances for being brought from wherever to serve. sorry for da innocent 1's but u guys are disgusting
  • in her rights to be concerned (07/03/2012, 10:43) Like (0) Dislike (0) Reply
    yes we can agree that she should have known to attempt to cool down the baby but 103 degree is a pretty high fever especially for a baby of that age and I would say she was quite right to be concerned.
  • HELP! (07/03/2012, 11:14) Like (0) Dislike (0) Reply
    My sister died from high fever when she was a baby so those of you who dont know what can happen in that situation should shut you mouths and pray that you do not have the same experience as the lady. You must not encourage the hospital staff to continue their irresponsible behaviour towards their patients. We need serious people to do the serious job which health care demands. It is high time for proper health care in the Virgin Islands. If our doctors and nurses dont want to work they should leave and let us get people who have a desire to help others, as this is what this job entails.
  • in her rights to be concerned (07/03/2012, 11:14) Like (0) Dislike (0) Reply
    I have waited with a child there before it is terrible. If the nurses could even assess each patient more quickly and give the person a level of emergency to be seen, like for instance level 1 minor emergency, level 3 major emergency. But I think young children definitely should be looked after more urgently! It is supposed to be an emergency room after all and not necessarily a first come first serve basis like when you go see a regular doctor. its an emergency and you waiting 5 hours??? people can die like this. We really should look into it and I am glad the grandmother and VINO are reporting on this. Thanks.
  • ausar (07/03/2012, 11:45) Like (0) Dislike (0) Reply
    Instead of you people chiding the hospital staff, you're chiding victims and their families? THis is why, Virgin Islanders(British), aryo must stop go to school to study foolishness. Start studying medicine so that you can come home and do for your people. We need in the territory all medical disciplines. Make the way possible for all those wanting to study medicine Ronnie. Lando, we are counting on you to get this done. You're a physician. Help our children from elementary school to love and want to study the sciences or else alot more of our people will find themselves facing these types of issues or worse!
    • hush (07/03/2012, 14:59) Like (0) Dislike (0) Reply
      AUSAR--fool,idiot, dimwitt! a donkey dont belong in a horse race. You cannot force people to study "medicine" because you see it so fitting! What an island it would be if everyone studies "medicine" Lawd ah u island people sickening! Go where you from to seek medical attention if it is such a problem. Some of ah u just like to come in here and air your laundry, thriving off of melee! Find something constructive to do like clean the floor bed of the beach! geese!
      • hush (07/03/2012, 15:02) Like (0) Dislike (0) Reply
        My comment has nothing to do with the article, it's a medical facility for the island she has a right to go there with her grad kid. Countless nights I can recall my mother going down Peebles Hospital with her grandchildren. She does not have no "medicine" (as ausar would say) degree. We put our hands into these play doctors that steadily collecting a pay check for NOTHING!
  • Wounded dogg (07/03/2012, 12:18) Like (0) Dislike (0) Reply
    Some of you people are so stupid! Why should the grandmother know better? Why would you take an oath to be a doctor if you don't want to help people? I wish I were a doctor...imagine the joyous feeling after work of knowing that you saved someone's life.
  • Hmm (07/03/2012, 12:37) Like (0) Dislike (0) Reply
    The service at the hospital is a reflection of management. Why isn't this a problem in the private health care institutions in the BVI. Look at the problem with the Missing Baby this shows a system of weak internal controls to which management is charge with the responsibility of implementing. If the problem was with one doctor, them we could say it is his performance. But this problem appears to be across the board. which is an indicator that the problem is with management. The frontline service in any organization is always an indicator of management performance. We often boast that we are one of the wealhtest nation in the region, but yet our health care system is substandard. A "big new Building" will not solve the problem.
  • Child's Cousin (07/03/2012, 13:17) Like (0) Dislike (0) Reply
    The purpose of going to the hospital was not only for an extremely high fever for a 10mth old but also because he went into complete shock and totally stopped breathing which was repetitive. If he died what would the so call hospital tell my family let alone his parent!! SORRY!! The BVI hospitality is bulls….!! The same Ambulance that was called upon for and stated that we should CATCH a ride Town, upon arrival was well parked in their d… parking lot with no visual knowledge of being occupied by another emergency in progress, which questions why the h… they did not come when called and why we had to almost cause accidents to rush him to the hospital. We instill in our children that the hospital/police(911) are available 24/7 when help is need regardless the extent of the help. You people and now making excuses that the grandmother should have known better!! it’s a god…hospital it could have been a simple cut, that is what they are there for and being paid for to help when we are scared s…less and don’t know how to. Its injustice that he was not tend to with importance when there was a present doctor on shift which had him there over 2hrs with only a nurse tending to him that CRAP!! Save you illiterate comments, and God be with you and your family when such help is required and God forbid the same treatment you are making excuses for does not fall upon you and your family. d.a.j
  • ta ta (07/03/2012, 14:11) Like (0) Dislike (0) Reply
    if the old hospital is operating like this god see for the new one!
  • k (07/03/2012, 14:17) Like (0) Dislike (0) Reply
    That damn hospital is just sickening.
  • Disgusted (07/03/2012, 14:27) Like (0) Dislike (0) Reply
    What you mean an ambulance was not available. There is one that transports a child to a day-care/pre-school every weekday morning. Or is that one not available on weekends. A few years ago my son cut two of his fingers off playing around a cement mixer. I took him to Peebles Hospital around just before 8:00 pm...waited for a doctor and was finally attended to by a nurse at 1:30 am. I went to Peebles when I was in my 2nd trimester of pregnancy with cramps that I considered to be severe; I waited for approximately 2 hours and was asked by an African doctor if I had a private doctor and subsequently told that I should go to see him/her. I was in pain and went to a private doctor's office prior to going to Peebles but that doctor was not in office. After the long wait the African doctor told me that he would call the private doctor's office to see if he/she had arrived. He did make the call and sent me packing. I wrote to the Hospital Administrator, the Ministry of Health and other officials with my complaint. That was 7 1/2 years ago and to this date I have not had even an acknowledgement of my letter. Imagine that. Maybe now that we have a Complaint Commissioner we can force them to respond to our letters but I bet we will not get any better service.
    • she the cat mother (07/03/2012, 17:26) Like (0) Dislike (0) Reply
      Complaint commissioner please! Edmund Maduro done say he is a waste of time!
  • American Girl (07/03/2012, 17:53) Like (0) Dislike (0) Reply
    I'm Sorry but this is non sense, When you hear a Child or Elderly person mistrated it is sad. I am originally for Tortola but now live in the USA, and when my son had a high fever of 104, he had a Febrile Seizure where he was rushed to the ER and under went a day of test just to make sure that the seizure didn't affected his brain. To have a physician sitting there while this child is in pain is just heartbreaking. I hope an investigation is being taken place as we speak. Grandmom you did what you could given the situation but I think you deserve answers.
  • critic (07/03/2012, 21:01) Like (0) Dislike (0) Reply
    but where is the bishop? isn't he supposed to change things at the hospital? or since he got that nipple in his mouth he gone quiet?
    • live (08/03/2012, 08:37) Like (0) Dislike (0) Reply
      HE WERE HE SUPPOSE TO BE!!! REMEBER HE DONE DO HE JOB WHICH WAZ TO GET THE VIP OUT OF OFFICE.
  • killer (07/03/2012, 23:44) Like (0) Dislike (0) Reply
    Ms. James girl do not let them get a way with this nonsense over your sick grandchild, that hospital bein doing to much non sense for years. Tis about time someone put a stop to them!!! sue dem backside for emotional pain and if you aint getting the justice u deserve take it to the international level, EU, FCO and UN..... man tis like happening too often that kind of treatment is pure non sense!
  • hm (08/03/2012, 11:36) Like (0) Dislike (0) Reply
    James need to write a letter to the Governor! This has been going on for years and the old party did nothing to address the issues at the hospital. I am so sick of it why is everyone always bragging about our prosperous country yet we have a messed up health system!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so sick of all those doctors and nurses in Peebles. We need to get more people to speak to the media about this issue.
  • sad day (08/03/2012, 23:52) Like (0) Dislike (0) Reply
    this is sad a baby lord Jesus
  • dead duck (09/03/2012, 09:06) Like (0) Dislike (0) Reply
    this hospital is always in some thing. poor service is the hart of the problem in my opinion.
  • king (09/03/2012, 20:40) Like (0) Dislike (0) Reply
    Vino I see your usual enemies trying to attach you over this story but god and the truth is on your side.
  • D (23/04/2012, 11:06) Like (0) Dislike (0) Reply
    for real boy brought my daughters there had to wait for so long, i think that they should have a nurse and at least two doctors station for the part that have the chairs and the other part that say staff only should have thier own nurses and doctors the hospital system is a joke and only one ambulance that is not good.
  • D (23/04/2012, 11:10) Like (0) Dislike (0) Reply
    Especially the Afican Doctors Them some have a bad attitude.
  • J (23/04/2012, 11:30) Like (0) Dislike (0) Reply
    Had a friend with an abcess on her spinal cord in pain and them qualified doctors say that they ent see nothing giving the girl drugs girl gone PR Had to do surgury now she have iron joining her spinal cord.


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