‘Shame on you LIAT!’ – Resident
For several personal reasons the passenger has asked not to be named at this time but told his story to this news site. We also spoke with others who were also all disgruntled with the services they have been receiving from LIAT.
One customer said that it was on Friday June 6, 2014 he was late for a flight. He was heading to Grenada, the aircraft had already been loaded a ready for takeoff. “So I understand that was my bad, I was late and for security and other reasons I couldn’t expect them to hold up the plane just to take me on,” he explained.
He said he got the shock of his life when he approached to book another flight out for the same day and was made to pay $77.00. “I think that was ridiculous. They had another flight going out the same day. It wasn’t full… they had lots of empty seat and to put me on that flight I had to pay that much, I think that was ridiculous,” said the unhappy customer.
He turned the scenario back on the company blasting them for being the reason for him and other passengers being as much as four hours late because of their tardiness with their flights. “They don’t compensate nobody when they are late causing you to miss appointments, be late for certain activities and things like that,” he said.
He recalled one instance when he his entire trip was wasted because of the airline’s lateness. He said he was heading to a meeting in another country but by the time he got the destination the meeting was over.
“Four hours, you hear me, four hours they were late, my trip was a waste and they refused to compensate me and that was their fault not mine. They taking a heap of money from you to rebook a same-day flight and when they mess up they giving you a hard time to compensate you for their bad, how fair is that?”
Another person blasted LIAT for similar experiences and in addition, not receiving their baggage on time, and nothing but water, tea or coffee on the flight while traveling for over eight hours. “I don’t ever again want to hear the word LIAT. They starved me, took my hand luggage and cabin it and when I reach were I was going all I had was my bill fold, no suitcase, nothing and days after I get them,” said one frustrated passenger.
He explained that while he would understand not providing anything more solid for passengers to eat as most of the flights were two hours the most to another connecting plane, the fact that they are so late passengers do not get the time to grab something to eat at the boarding lounge while in transit.
“Your ticket tells you that you would be in transit for X amount of time but by the time you get to those location you are late and have to rush though immigration because the plane waiting on you... and they don’t give you sealed bottled water, I don’t trust that. LIAT is no good,” said the angry passenger.
That passenger said that he feels it’s time that persons strike a protest action against the company. “I spend three days without my luggage and had to buy clothes and I have the receipts for the things I purchased and the running they giving me to refund me, even portion, is unbelievable.”
This news site had a feel of the frustration while attempting to bring the allegations levied at the airline for their response. Contacted the local Virgin Islands office said that they were not authorized to respond to such issues and had given us a number to call their Antigua office. That was a wasted effort as the operator kept transferring us from one line to another and at no time were we able to reach the someone in authority at LIAT to speak on the issues.
65 Responses to “‘Shame on you LIAT!’ – Resident”
"Deeds" story? Don't own anything of significant value in order to have a deed, my friend. Smart a.. comment, yes, but nobody can't take you seriously with this none sense anymore.