Got TIPS or BREAKING NEWS? Please call 1-284-442-8000 direct/can also WhatsApp same number or Email ALL news to:newsvino@outlook.com;                               ads call 1-284-440-6666

Outgoing WSD Director praised for $5M revenue increase in 2 years

- issues with metering & billing were not necessarily administrative but more technical, says Works Minister Mark H. Vanterpool
Outgoing Director of Water and Sewerage Department, Perline Scatliffe-Leonard (left) has been praised by Works Minister Hon Mark H. Vanterpool (R4) for effectively bringing in revenue to the department during her tenure. Photo: VINO
The Water and Sewerage Department has faced constant criticism for its alleged slow response to water issues in the Virgin Islands. Photo: VINO/File
The Water and Sewerage Department has faced constant criticism for its alleged slow response to water issues in the Virgin Islands. Photo: VINO/File
POCKWOOD POND, Tortola, VI - Minister for Communications and Works Honourable Mark H. Vanterpool (R4) plugged a rose in the hands of Mrs Perline Scatliffe-Leonard who he credits for doing an excellent job in raising revenue collection for the Water and Sewerage Department from $2M to $7M in approximately two years.

Hon Vanterpool made it clear he was the one who in 2012 asked soon to be transferred Director of the Water and Sewerage Department Mrs Perline Scatliffe-Leonard to work with the department to assist with the collection of hundreds of thousands of dollars that were owed to the department.

“At that time, she was the Human Resources Director in the department,” the Minister said yesterday, September 15, 2016 as he responded to questions from members of the media while on an extensive site tour of the British Virgin Islands Electricity Cooperation’s (BVIEC) operations at Pockwood Pond, Tortola.

“She went there, we were in the low, below probably million/two million dollars in collections. In the first year or two after that we got it up to about, I think we got it up to a point where it got to six or seven million dollars and we want to be able to get back to that point and rebuild it on the collection side,” the responsible Minister stated.

On July 23, 2013 Hon Vanterpool had told reporters at a press briefing that the paying of sewerage bills by customers had been a tardy exercise and had resulted in the Water and Sewerage Department (W&SD) being owed in excess of $1.7M and that the department was taking stringent actions to have those monies collected.

On that very occasion Scatliffe-Leonard had also elaborated on the situation saying that the arrears had dated back as far as 2005. At that time, she said they had managed to work at reducing the extent of arrears mainly in the commercial sector. She had also stated that in many cases persons were not aware they were required to pay a sewerage bill.

Time for an engineer

“I want to commend her for the good work she did. I am one who believe that, as an individual, we want to look for their strengths and utilise their strengths. We’ve done that [and] we want to now let her assist in the Ministry with some other things and move on with our engineers who would work on a lot of the technical things to improve water distribution, that’s our biggest thing right now.”

Billing and metering were highlighted as two of the areas that the department has major issues with. “Some of them are technical in nature, not so much administrative, so we are moving towards improving the meters to new modern meters. Meters that can be read without physically being there and some other things we are doing,” said Hon Vanterpool.

Not satisfied

The Minister said that of several things his ministry is working on is the delivery of an effective and timely water supply. “The next thing we are working on and we are making some major changes over the next three to six months to arrest the situation with water and none of us are pleased with the water situation in the territory. We want to be able to provide water more consistently to all areas in the territory.”

“This area in the Sea Cows Bay, as you always hear from the Leader of the Opposition and the Member for the Third (Third District) that he is unsatisfied and I cannot blame him, I am not satisfied either so we are trying our best to make some major changes to upgrade and get more water consistently throughout the territory.”

Hon Vanterpool said his technicians are doing a good job in that regard thus far but they are also major concerns about the amount of water that is lost and, according to Hon Vanterpool, a special team is being appointed to look at that situation over the next few months.

“And we want to be able to say in the next year or so that we have reduced the water losses significantly to be able to better manage our financial side of that as well as the billing and the other things that we are going to be working on at the Water and Sewerage Department.’

According to Hon Vanterpool, there are other areas that his Ministry is working on but, while he was not prepared to elaborate on those yesterday, he described the work being done as very ‘robust’.

13 Responses to “Outgoing WSD Director praised for $5M revenue increase in 2 years”

  • Xxx (16/09/2016, 08:19) Like (13) Dislike (0) Reply
    Damage control after forcing her out
  • Socrates (16/09/2016, 09:57) Like (20) Dislike (0) Reply
    Congratulations to Mrs. Scatliffe-Leonard on her efforts in increasing revenue collection. Revenues increased from $2-7M in two years but what were the expenses during this same period? How much was collected in year 1 and year 2? Can numbers be misleading? What was the level of customer satisfaction during this period? What was the responsiveness to customer queries? On a scale of 1-10 with 10 being the best(100%), how did the department fare in response to urgent requests? Was a customer satisfaction survey conducted during period and if so what were the results? Was a situational analysis, strengths, weaknesses, opportunities and threats (SWOT) conducted during period/tenure? What was the morale in Water and Sewage Department during this period?

    Is the the Mark Vanterpool, MCW, saying that the Water and Sewage Department was on a single track and focus during this period? Did the technical needs of the department suffer immensely during this period? Why was not the infrastructure put in place to facilitate the delivery of water produced by BI-Water? Have not heard anything about Bi-Water lately. Is all well with BI-Water now that ownership changed? Is it still "Bruck Down"? What is the lost rate from the water system? Do technicians working on water lines.......etc have to be certified? Under what standards is the water and sewage system being operated ? How are water quality standards being monitored, tested, and measured ? What are the procedures when water quality deviate from standards? Are boil notices ever issued? Should not an engineer have been hired in the first place and the expectations set to effectively carry out the administrative, operational and technical requirements?

  • hello (16/09/2016, 10:00) Like (6) Dislike (0) Reply
    Horse Path Is Out Of Water A Week Now. Its Weekend We ALL Need To Do Our Laundry And Clean Our Homes. Turn Up The Pump So That Upper Horse Path Would Be Able To Get Water At least Saturday And Sunday Morning.
  • trrefdrfds (16/09/2016, 13:39) Like (7) Dislike (1) Reply
    There was an increase in revenue because water prices went up and water and sewage were charging people for water they never used! It appears they were just posting random amounts on people's bill. I know of two elderly persons who received astronomical bills and they were on cistern water most of the time..lol? That is why there was an increase in revenue!
  • Hmm (16/09/2016, 14:22) Like (4) Dislike (0) Reply
    THOUGHT THE BOTTOM LINE WITH THIS GOVERNMENT AND THIS MINISTER IN PARTICULAR WAS MONEY/REVENUE. HMM.
  • foxy (16/09/2016, 15:14) Like (5) Dislike (0) Reply
    More in the mota
  • cbc (16/09/2016, 15:33) Like (1) Dislike (2) Reply
    MARK VANTERPOOL OUT OF PLACE AT LEASE LEAVE THE GIRL IN THE OFFICE EVEN IF YOU BRING IN THE OHER PERSON, SHE DONE MAKE HIM SHINE NOW SO HE DONT WANT HER IN THAT OFFICE NOW. HE NEED TO GO BACK TO ANGUILLA WITH DAT. THEY THINK THE RUN TORTOLA AND HE EVEN AINT 100 PERCENT A BELONGER.
    • EZEKIEL (17/09/2016, 14:28) Like (1) Dislike (0) Reply
      Mark is talking rubbish. The norm is technical jobs like Electricity, water, public works, hospital, etc, expects some kind of professional training and qualification such as a degree in electrical engineering, civil engineering, water engineering, etc. Then training in administration/management is required to supplement the technical training. Putting somebody as the head just to collect money in foolishness, unethical and idiotic. Where in the world is this done except in BVI? Clearly Pearline was fired as Mark asking for technical training proves this undoubtedly. Perhaps Mark did not read the qualifications required or the job description or he simply did not know. It is a shame what he did to Pearline and I hope the entire NDP learn from this especially Myron who has moved more people from his Ministry than any other Ministry should take special note.
      • David (18/09/2016, 10:32) Like (1) Dislike (0) Reply

        Mark u need to stop hurting people life u have three engineer employ at w&s u also have a colsulant engineer working along with w&s Mr KS who mess up the whole water system from bad to worst or is that wss mark and the PS plans to make the department look bad mark tell the people the truth water &sewerage is merging with Bvi elecelictric that mark whole plan

  • HaHa! (16/09/2016, 15:38) Like (1) Dislike (1) Reply
    Numbers misleading AF!
  • Reader (18/09/2016, 12:44) Like (2) Dislike (0) Reply
    As a past employee under the Ministry of Communications and Works, I was very surprised to read this headline. Having worked closely with Mrs. Leonard over the years and admired her vast knowledge and skills in Administration, Human Resources and Accounting, the only thing I would wonder aloud is: Why did you let politics, nepotism and cronyism affect the way you treated some of us?
  • W*F (20/09/2016, 15:16) Like (0) Dislike (0) Reply
    $5 million collected over a two year period? I am not impressed. That is what government pay the desalination plant every month. So that is a drop in the bucket.


Create a comment


Create a comment

Disclaimer: Virgin Islands News Online (VINO) welcomes your thoughts, feedback, views, bloggs and opinions. However, by posting a blogg you are agreeing to post comments or bloggs that are relevant to the topic, and that are not defamatory, liable, obscene, racist, abusive, sexist, anti-Semitic, threatening, hateful or an invasion of privacy. Violators may be excluded permanently from making contributions. Please view our declaimer above this article. We thank you in advance for complying with VINO's policy.

Follow Us On

Disclaimer: All comments posted on Virgin Islands News Online (VINO) are the sole views and opinions of the commentators and or bloggers and do not in anyway represent the views and opinions of the Board of Directors, Management and Staff of Virgin Islands News Online and its parent company.