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LIME mobile service fully restored to JVD residents

- affected customers to be reimbursed
Residents of Jost Van Dyke can now express a sigh of relief after experiencing a period of outage with their LIME mobile service recently. Photo: VINO/File
Customers in JVD reported to Virgin Islands News Online that their LIME mobile phones had been experiencing problems over the past week with some handsets being switched to roaming automatically. Photo: VINO/File
Customers in JVD reported to Virgin Islands News Online that their LIME mobile phones had been experiencing problems over the past week with some handsets being switched to roaming automatically. Photo: VINO/File
General Manager of LIME BVI, Mr Sean Auguste said the situation was challenging but both the 4G and 2G mobile service have now been fully restored. Photo: VINO/File
General Manager of LIME BVI, Mr Sean Auguste said the situation was challenging but both the 4G and 2G mobile service have now been fully restored. Photo: VINO/File
GREAT HARBOUR, Jost Van Dyke, VI – Residents of Jost Van Dyke (JVD) can now express a sigh of relief after experiencing a period of outage with their LIME mobile service recently.

Customers in JVD reported to Virgin Islands News Online that their mobile phones had been experiencing problems over the past week with some handsets being switched to roaming automatically.

According to the LIME BVI Facebook page, the company’s 4G service had been completely restored yesterday January 2, 2014, and announcement was made that its voice and data service were in the process of being restored.

The company apologised for the inconvenience and announced that affected customers were to be reimbursed.

In an invited comment, General Manager of LIME BVI, Mr. Sean Auguste said that the situation was challenging but staff had been working for extended hours to fix the problem and both the 4G and 2G mobile services have now been restored.

Fixed line (landline) and internet service have also been completely restored to customers of the island after being down for several days from around mid-December, 2013.

Mr. Auguste had reportedly been instrumental in liaising with affected customers directly and offering temporary solutions to the problem which plagued the residents over the Christmas period before it had been fixed completely.

4 Responses to “LIME mobile service fully restored to JVD residents”

  • JVD (03/01/2014, 14:22) Like (0) Dislike (0) Reply
    just a little too late
    • polo (04/01/2014, 05:49) Like (0) Dislike (0) Reply
      LIME do not put your heads on the chopping block some people will always complain
  • perfect pineapple.com (03/01/2014, 15:29) Like (0) Dislike (0) Reply
    LIME,MR.SHAWN .THE JVD CLINIC,JVD,COUSTOMS,AND IMMIGRATIONS , JVD POLICE,JVD FIRE, LAND LINES AMONG LOTS OTHERS HAS NOT BEEN WORKING FOR OVER A MONTH NOT TOO GOOD YOU NEED TO DO BETTER
  • @ perfect pineapple.com (03/01/2014, 21:22) Like (0) Dislike (0) Reply
    The truth will helped during one of its most critical times to set you free LIME


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