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‘LIME mobile app gives users control’ – Corey Feldstein

- New app allows users to better manage their accounts & data usage
January 30th, 2015 | Tags: Corey Feldstein Lime customer care app mobile
Mr Corey Feldstein – LIME’s Head of Regional Product Management – Mobile. Photo: VINO
The new LIME self care app gives customers greater control over their mobile accounts. Photo: VINO/File
The new LIME self care app gives customers greater control over their mobile accounts. Photo: VINO/File
ROAD TOWN, Tortola, VI – LIME BVI mobile customers can now access a range of new services, thanks to a new self care app which can be downloaded to either Android or Apple phones and which allows them unprecedented control over their accounts.

Speaking with Virgin Islands News Online yesterday January 29, 2015, Corey Feldstein – LIME’s Head of Regional Product Management – Mobile, said this is about control and allowing customers to get the service the way they want to.

"Nobody wants to stand in line or call an 800 number to wait half an hour [or be put] on hold to speak to a rep," he said.

Feldstein said the app will allow customers to manage their accounts on their own time. "It allows them to integrate managing their account into their own lifestyle," he said.

“The main features [of the app] are top up, of course. It will show their balances, it will show when they are getting to the end of their balances. It will allow them to buy more services,” he said.

“So we sell ‘add-ons’ where if you buy a gigabyte of data you get a much better value. This app will allow you to go in when you’re getting towards the end of your data and choose based on how much money you have in your account, what value you want to get. So the customer now has control. They can now take advantage of the discount Lime offers and they can do it from their phone any day, any time and without being charged for data services,” he said.

“Once you are in our app and using our app we don’t charge you for the data for using our app,” said Feldstein.

He explained that unlike other service providers whose customer care app favours one platform over the other, the LIME app will work with both Android and Apple phones.

“We don’t believe you should be discriminated against because of the type of phone you have. Both platforms are equally strong as far as the app is concerned and as the authorised Apple provider this is an advantage we bring to you first,” he said.

He said that with the app, prepaid customers can go in and see for the last 24 hours what calls they made, how long they were, what text messages they sent, who they were sent to and how much they were charged for all of this. It will show whether it was part of an add on, or whether they were charged per minute, per second, it will show the exact amount of charge for that call. Are you really sure what you’re being charged? With LIME, you can go in and see and be really sure,” he said.

Another feature of the app is that both prepaid and post-paid customers can monitor their data usage. “If they want to see how much data they have used, how much they have left, if they are charged for overage, they can go in the app and in real time it will show as of right then how much they have used,” said Feldstein.

6 Responses to “‘LIME mobile app gives users control’ – Corey Feldstein”

  • Lb (30/01/2015, 09:17) Like (1) Dislike (2) Reply
    LAME! Anybody on top up needs an app to two them their credit about to run out? Stupes! So they must download an app that will take up memory on their phones for what? Ain't that serious. Wheel and come again LAME...i meant LIME!
  • Downloaded (30/01/2015, 09:55) Like (0) Dislike (0) Reply
    Downloaded the App. It has a myriad of problems. Registration seems not to be saved, as each time I try to access it with my registered details, it does not accept the details. The six digit access code it provided via text does not work. After receiving four different codes, it accepted the 70.00 for the 500 minutes plan and then turns around to give an error message, that it does not recognize my user name or password! Customer service at 494-4444 can not assist. IT IS ALREADY TOO FRUSTRATING! I am trying to log on again as I type this, it has been loading without an end connection. Really?
    • LIME (02/02/2015, 09:41) Like (0) Dislike (0) Reply
      We're certainly sorry that you've experienced these unusual setbacks with the app as it has been performing exceptionally well, but with all new things, there will be first-time issues. We would be happy to troubleshoot these issues if you come to our store as there are many factors that could cause this, that may not be the technology within the app. We'll be happy to take a look at it soonest and get you going quickly!
  • just asking (30/01/2015, 10:04) Like (4) Dislike (0) Reply
    What about the poor internet service?
    • up grade (30/01/2015, 15:57) Like (1) Dislike (0) Reply
      your area has not bee up graded ! I get 30mb down :)
    • LIME (02/02/2015, 09:37) Like (0) Dislike (0) Reply
      Regarding the internet service quality, we know that it is challenging at this time, but you would also note that we have begin the Upgrade process and so we anticipate that these issues will soon be relinquished.


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