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JVD residents lash out at LIME for downed phone services

- GM Sean Auguste reported that his technical team is currently on the island
JVD residents have lashed out at LIME as a result of downed services following heavy rains on May 10, 2013. Residents complained that no communication had been received from LIME since the incident happened. Photo: VINO/File
General Manager of LIME, Mr Sean Auguste, in an exclusive interview with this news site, reported that his technical crew is on the case and offered his most sincere apologies for not advising his loyal customers on the sister island of the service interruption sooner. Photo: VINO
General Manager of LIME, Mr Sean Auguste, in an exclusive interview with this news site, reported that his technical crew is on the case and offered his most sincere apologies for not advising his loyal customers on the sister island of the service interruption sooner. Photo: VINO
GREAT HARBOUR, Jost Van Dyke, VI - Residents of the sister island of Jost Van Dyke have reported to Virgin Islands News Online’s News Room that their internet and land line services have been out of order since last night May 10, 2013 following heavy rains.

President of the recently formed Jost Van Dyke Action Committee Gregory A. Callwood told Virgin Islands News today 11, May 2013 that, “Our LIME services was down from late last night and we have not heard a word from LIME… it has affected our land telephone services, the internet and our businesses. We cannot even use our credit card machine and we cannot even confirm our guest bookings.”

However, in an exclusive telephone interview with LIME’s General Manager Sean Auguste, he reported that his technical crew is on the case and offered his most sincere apologies for not advising his loyal customers on the sister island of the service interruption sooner. A press release was later sent by LIME confirming that “LIME’s technicians are working diligently to resolve the issue and the company will send an update once it is resolved.”

He said that LIME is making every effort to fix the issue today and assured the Jost Van Dyke community that this is a major priority for his company. Mr. Auguste further stated that “the lightning last night damaged equipment in a number of locations in the Territory and the teams are working with support from local contractors to get them all resolved. The weather has deteriorated toward the evening, making it that much more difficult, but we are still pressing on.”

Mr. Callwood told this news site he trusts that going forward LIME will do a better job at communicating with the people of Jost Van Dyke. He said he has great respect for the “BVI Electricity Corporation guys for whenever there is an issue over here and we call them they are always there for us.”

LIME BVI is part of a larger Caribbean group, LIME, which is the Cable & Wireless arm of the Caribbean. The company provides mobile, fixed line and internet services to Residential and Business customers in BVI and the rest of the Caribbean. Although Cable & Wireless had been in the Territory for a number of years, it has only been a few years since the company has been rebranded LIME.

10 Responses to “JVD residents lash out at LIME for downed phone services”

  • JACK BE STILL (11/05/2013, 19:33) Like (5) Dislike (1) Reply
    vino meshon ayop do not take a day off???
  • selah (11/05/2013, 19:43) Like (0) Dislike (0) Reply
    Nature call
  • LIME (11/05/2013, 19:46) Like (2) Dislike (2) Reply
    Its the best name they could have chosen - LIME = SOUR SUPPORT
  • cnn (11/05/2013, 20:20) Like (1) Dislike (24) Reply
    All deeds damm telcom companies are the same
  • Agree (11/05/2013, 20:48) Like (3) Dislike (1) Reply
    None better than none. Pay phones used to cost 25 cents for three minutes; now, with three companies, a one minute charge is more expensive. Shame.
  • Greg (12/05/2013, 12:47) Like (2) Dislike (0) Reply
    we dont mind so much its down, cause we cant help that, but when there is no local number or persons you can call to tell your problem that is what piss all your BVI COUSTOMERS OFF .When you call coustomer care 4944444 someone answers in jamaica ,then you tell jost van dyke and they dont even have a clue where is that, then 3 weeks later you get service bull crap
  • JVD MASSIVE (12/05/2013, 15:29) Like (1) Dislike (0) Reply
    at lest the dude sean was man enought to apolgies..the sign of a great manager
  • Alexander Graham Smell (13/05/2013, 00:52) Like (0) Dislike (0) Reply
    Back in the olde days two tin cans connected by a string was good enough! Nowadays the lemon and limey
    network doesn't need no tin cans. On Jost you can call a local extension and wind up patched into a pizza
    parlor on Mars before you are cut off. I'm sure these folks at Carry The Bean Communications mean well
    and have problems out of their control, but it sure is mighty peculiar if you don't mind me saying so. How
    can it hang up on you just because you picked up the phone to call someone? And then charge cell users
    from outside the area $20 a minute to order up a lobster dinner at Gertrudes? Hokey Doke. Good Evening.
  • connoseur (14/05/2013, 00:37) Like (0) Dislike (0) Reply

    Actually I believe that Gertrudes has a wonderful oyster dinner, but that one has a b.... f.... Sure
    pretty, though.....(sigh)....



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