Internet service in VI ‘is no good’- residents
This comes on the heels of Junior Minister for Trade and Investment Promotions, Honourable Marlon A. Penn, (R8) stating that the Virgin Islands intends to move forward with the concept of ‘smart communities’, adding that there are many issues with high cost of internet services that do not function as they should.
Internet service is no good
In an interview with a resident, who wished to remain anonymous, she explained that she is dissatisfied with the internet services in the territory.
“I have tried all the internet service providers and I can honestly say that all of them come with their own faults. The last one I got, I just continued to use it because guess what, I need internet at my house and it is better to have one than none.”
In an invited comment, Andrea Lewis said, “My problem is with the one you carry around –MiFi they call it or something, it is no good. It is slow and I have to restart it to get it working. I can’t deal with it, it is slow and I don’t know what to do.”
Speaking with a resident who wished to remain anonymous, they pointed out that in order to get good service from the internet provider an expensive plan is required.
“I work from home and I need good internet service to get things done. I had to get the highest speed with my internet provider in order to get good service. That’s crazy, but I had no choice. They need to make it cheap for the poor people in the community and the government should make certain places have free Wi-Fi.”
Another resident, Dennis Miller disclosed that he does not understand why he is paying for a service every month and he is not able to get what he paid for.
“I just keep the internet because of my children. They use it mainly for school and a little entertainment but I wish it was better. I hear them talking about this LTE service that will make it faster, but will that live up to the name?”
‘Smart communities’
Speaking at the Caribbean Association of National Telecommunications Organisations (CANTO) thirty-third annual conference and trade exhibition held from July 16-19, 2017 in the Dominican Republic, Hon Penn said, “I think we are still some ways away from achieving smart communities. One of the challenges that we have is that we are paying a premium for Information Communication Technology (ICT) and broadband communications, but we are not getting the best service that we can based on the money that we are paying. Most times we don’t get what we pay for,” explained Hon Penn.
He further stated that the Telecommunication Regulatory Commission (TCR) should hold the providers accountable for the services that they are offering to their consumers, while suggesting that government should implement legislation to ensure that the consumers get quality service.
Smart communities, according to esri.com, apply a hub approach that connects people with the information and technology to drive improved quality of life, innovation, and better choices.
It said forward-thinking organizations institute policies and procedures that enable them to make data-driven decisions, maintain constant awareness of community activities, and stay connected with all of their constituents.
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13 Responses to “Internet service in VI ‘is no good’- residents”
Basically forget the cheap package or $99.00 etc if you don't get the top package for everyone of those criminal organization then your service SUCKS FACTS
Need to be slapped with some RICO charges every single one of them.
peoples' telecommunications. Banking on line is great for those who want to see who has what and the BBC
on line site loves to see who is looking at what. Its great - for those who are up to no good!
When the contract expires, all your megabits are used up in a day so can invest in a more expensive plan Although you don't have a contract, you are being penalized for cancellation by having to over $50.00. you can pay $25.00 or $4.00 per day, if you go over the amount pf megabits. Poor us, the government is constantly raising their fees, businesses are constantly ripping us off. where do we go for help. The people who are elected to represent us don't care a damn about us, but we are to blind to see.