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SMART Investing to improve Critical Traditional Infrastructure & High-Quality Internet Service
Edgar Leonard
The Virgin Islands (British), comprising 59 square miles spread across 36 islands, cays, and rocks, is one of the smallest countries among the 15 members and 5 associate members in CARICOM.
'Irrefutable & shameful; Telecom industry in VI screwed up'- Hon Fraser
ROAD TOWN, Tortola, VI- On the heels of a 2017 report that listed the Virgin Islands as having one of the most expensive and “underperforming” internet services worldwide, Opposition Member Hon Julian Fraser RA (R3) said the report cannot be refuted and is shameful.
UPDATE: FB poster was referring to VG library
ROAD TOWN, Tortola, VI – Following our publication of an article which detailed allegations by a Facebook user regarding use of internet facilities and printing of research material, it has been made clear to this news site that the person was making reference to the public library in Virgin Gorda and not Road Town.
Internet nightmares and a poor management model
By Dickson Igwe
The following story places the blame for poor customer service in the Virgin Islands telecoms sector, squarely on the shoulders of senior management. It uses a hypothetical organizational model.
OK. There is a cliché which asserts that, "great minds discuss ideas, average minds events, and small minds people.’’ This Old Boy respectfully disagrees with that assertion. Why: because ideas, events, and personality, spring from the human being.
Terrible Internet services & a culture of low expectations part 1
By Dickson Igwe
This Old Boy was reluctant about writing the following two part story. Why: because he is still assessing whether the poor customer service culture in these paradise islands is changing for the better. He has been told that every effort is being made to improve customer service in the Territory by those in the know.
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