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BVIHSA on campaign to improve image & service

CEO of the BVIHSA, Mrs Darlene A. Carty-Baptiste, said that going forward the organisation has to do better adding that there’s an "expectation for the community and a new expectation for ourselves as professionals". Photo: VINO/File
ROAD TOWN, Tortola, VI – CEO of the BVI Health Services Authority (BVIHSA), Mrs Darlene A. Carty-Baptiste, revealed that attempts are being made to change the image of the organisation with regard to how it is being seen by the community at large.

In an exclusive interview with this news site, Mrs Carty-Baptiste said “I had some wonderful meetings last week with the staff, it’s called the CEO Live.”, she added that she spoke with them about the expectation of excellence and what it meant to the organisation. “…what you say, what you do and how you act is a representation of all of us collectively.”

“Going forward,” she added, “we have to do better… there’s an expectation for the community and a new expectation for ourselves as professionals.” She disclosed that measures to test the progress of the strategy will be implemented into the competency check lists of staff across the BVIHSA. The CEO felt that as the community starts to see this, then the feedback will come, along with some sense of reassurance. “…my biggest message to everybody is accountability,” the CEO said.

Commenting that the upcoming implementation of the National Health Insurance scheme would provide “guaranteed payment” for patients utilising particular services of the BVIHSA, she added “we have to develop a collection strategy internally to deal with all those back debts”.

Since the last community meeting held in East End/Long Look, Requests for Proposals (RFPs) have been compiled for persons indebted to the organisation; approximately three (3) letters of interest have since been received. Persons have also been identified in-house for training to coordinate with debt collectors while a legal framework is being developed to control the situation as well. The CEO described the list of persons owing the organisation as “lengthy”.

During the meeting held last month at the East End/Long Look Community Centre, the BVIHSA announced that it was reportedly owed some $28M in outstanding account payments. Mrs Carty-Baptiste had said at the time that there was currently an in-house collector in place. She further, explained that this number would be boosted with the addition of one other staff in the interim in hopes that the Authority could be more aggressive in retrieving the outstanding amounts.

The CEO of the BVIHSA reiterated that she was delighted and honoured to serve in her capacity as head of the organisation noting that it has great potential but needs to add focus to addressing the needs of the community and establishing a very world class healthcare system.

15 Responses to “BVIHSA on campaign to improve image & service”

  • insider (07/12/2012, 08:47) Like (0) Dislike (0) Reply
    Hope it’s not just more spin and that changing the image will mean better service and support for the staff!
    • toolie (07/12/2012, 13:59) Like (0) Dislike (0) Reply
      She needs to spin the DHS and CoMS right on out of the Hospital. One can be assigned back to Chicago and the other back to the Mental Health Department. Easy fix, to kick start improvements at the hospital.
  • ccc (07/12/2012, 12:08) Like (0) Dislike (0) Reply
    hope she can explain the cost overrun and corruption on the hospital project!!
    • vex (07/12/2012, 17:10) Like (0) Dislike (0) Reply
      lawd ah mussy look way ayo gone...lol
    • barbie (09/12/2012, 21:35) Like (0) Dislike (0) Reply
      The hospital project is still under the Ministry of Health and until it's turn over to the B.V.I.H.S.A. we are not responsible for anything the goes on with the project not do we have a say in it also. Please ask the current minister of health this question. Thank you.
  • Yo (07/12/2012, 12:27) Like (0) Dislike (0) Reply
    Let us start with replacing cousin DHS with someone actually suited for that position.

    The problem with the physicians can only be solved by going to the head of the fountain and replacing the root cause of the problem. The Chief of Staff.

    The Chairman and Minister continue to skirt these two true problems. Their times to account will come. For now we need the hospital rid of these two so that the improvements can begin.
    • gang (10/12/2012, 02:05) Like (0) Dislike (0) Reply
      You can fool some of the people some of the time, BUT NOT ALL OF THE PEOPLE ALL THE TIME!!
  • Objective View (07/12/2012, 17:19) Like (0) Dislike (0) Reply
    It is truly sad to see how bitter some folks are. Additionally, I have worked with both the DHS and CoMS at that institution and my impression of who they are is the exact opposite of what is being purported in some of these comments. The fact that you are no longer able to do as you please should not be considered a personal attack but rather, a correctional measure to enhance productivity and accountability within your place of employ. I am highly offended at the petty nature of some people, especially considering that they are not even willing to confront their problems head-on but would rather hide behind their keyboards and screen names.
    My humble opinion; let us as a community try our very best to rid us of that seemingly engraved pessimistic out-look of self and others. Let us practice to say positive things and if we are not able to, then, let us keep silent. I am personally guided by this quote “Small minds discuss people, average minds discuss events and great minds discuss ideas.” I am confident that most of us have the innate potential to do and become great, but a conscious decision must be taken that would allow us to focus more on the positive energies of life in order to ignite the fires of dormant greatness. We can do it together if we only try.
    • @objective (08/12/2012, 09:35) Like (0) Dislike (0) Reply
      Blah blah, they stil need to go. You can't run an organization like a clique.
      • hypocrites (10/12/2012, 08:07) Like (0) Dislike (0) Reply
        You and all the other Peblees staff here blogging are the ones who obviously need to go. The majority of staff at Peebles are rude and disrespectful and need to go home. They are only there to collect a salary but I know with people like Cline, Baptiste and Smith we will get the necessary results. As Objective View say stop hiding behind your keypads and screen names and start doing the job that you are paid to do.
    • @objective (08/12/2012, 09:54) Like (0) Dislike (0) Reply
      Blah blah blah! they still need to go. You can't run an organization by cliques, victimization, and bluff.
      • Umm (08/12/2012, 22:17) Like (0) Dislike (0) Reply
        @objective...name does not match the response you gave. Please provide real OBJECTTVE examples of the alleged bias and victimization performed by them. As for Mrs. Smith whether you all like it or not she is a BVI Islander. East End raised.

  • Hmm (08/12/2012, 01:39) Like (0) Dislike (0) Reply
    Kiss up much?


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