BVI Cable TV will begin the process of swapping customers’ analog boxes to digital converters effective December 24, 2012. Photo:VINO/File

BVI Cable TV reminds its subscribers that effective December 24, 2012, everyone is required to switch to a Motorola digital box to continue receiving service. BVI Cable TV began the process of swapping customers’ analog boxes to digital converters and it is imperative that subscribers visit the primary Business Office at 27 Fishlock Road to exchange their analog box in order to continue viewing the exciting channel line-up.

To provide all customers the opportunity to gradually transition to the digital platform and to accommodate the change, BVI Cable TV will simulcast the analog channels until March 1, 2013.The 65-day swap period is essential for customers to be processed in an orderly fashion. During that transition period, the signal for most channels will be simulcast in both analog and digital to ensure that customers can continue to enjoy BVI Cable TV. Thereafter, the company will cease transmission of the analog channels and the Pioneer converters will no longer receive the signal.

In an effort to allow customers to swap converters at their convenience, BVI Cable TV has extended its hours. Effective December 31, 2012, the office will be open from 8:15 a.m. to 5:30 p.m. Monday through Friday and Saturday 10:00 a.m. to 3:00 p.m. It is important to note that weekdays from 4:00 p.m. to 5:30 p.m. and on Saturdays from 1:00 p.m. to 3:00 p.m. the staff will only process exchanges from existing customers in an effort to further expedite the process.

Subscribers in the area listed below should come in during the week of December 31, 2012 to swap their analog cable box for a digital box. Customers must also bring their remote(s), coupon book and a valid ID. Those subscribers who have a shield on the cable box or those who are unable to remove their cable box should call the Customer Service Department at 494-3205 for further instructions.

Area #2: December 31, 2012 to January 5, 2013

- Diamond Estate
- Great Mountain
- Leonard Estate
- Spooner’s
- Todman’s Estate

Finally, as a result of the changes on the channel line-up the channels included in the Premium Tier have been moved:
· HBO Caribbean – Moved from Channel 70 to Channel 201
· HBO Plus – Moved from Channel 71 to Channel 202
· HBO Family – Moved from Channel 72 to Channel 204
· MAX – Moved from Channel 73 to Channel 221
· MAX Prime – Moved from Channel 74 to Channel 222

Luanne Hodge, Vice President and General Manager of BVI Cable TV stated, “Over the next three months, we are asking customers to stay tuned to all media sources for weekly announcements of the schedule that will be published in print and online newspapers, on the radio and on BVI Cable TV’s Community Channel (Channel 2).”

Customers are also encouraged to contact the office online at cabletv@surfbvi.com to gather all the pertinent information prior to visiting the Business Office. BVI Cable TV’s Customer Service Representatives will gladly provide the requisite information needed to accelerate the process. Information about the swap process will also be included on BVI Cable TV’s website at www.innovativevi.net/bvicable